Bernardi Toyota

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Toyota:
I would like to take a moment to categorize my responses.

Customer Service:

I gave Bernardi a 5 because I have never been treated so well at a car dealership. The great service started when I walked in, they were the only dealer that didn't immediately try to de-value my trade in even though it was an SUV. I was trading my SUV for a Prius, they worked on the deal very hard and were able to get me top dollar for my trade and were also able to get me into a Prius in 7 days..

Quality of Work:

The time and attention paid to me and my wife was excellent, the dealer made the extra effort to get things done, and done right.

Friendliness:

In the past I would approach car dealers with apprehension, and it was always justified, but at Bernardi they spoke in clear terms and with honesty.

Overall Experience:

My overall experience was a great one. I would definitely recommend Bernardi Toyota to anyone who asked, not only did they work to provide a great deal, they also made me feel comfortable with the process.

Price:

The Prius is selling at or above sticker price, so the only way to make a good deal is to get more for the trade, and they made that happen.

Keep up the great work Bernardi.

Thanks

Steve


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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Toyota:
Excelent custumer service, will do business with them all the time when a car is needed.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Toyota:
Great dealership. Very honest and great team work from Miguel, Steve Aswad and Joe from the Finance Dept.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Toyota:
I purchased a "Certified Pre-Owned" Camry from Bernardi Toyota. I was originally looking for new car. Very large selection of new and used vehicles. Very helpful staff from sales, finance manager and the preparation crew. Car was spotless and we had a very pleasant ecperience when all was said and done. Salesperson, Artie, was very knowledgeable and easy to deal with. The sales manager, Miguel Garcia, was most gracious and helpful and made sure everything went smoothly. Would highly recommend Bernardi Toyota to our friends.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Toyota:
I bought my car from Ron Gamble and Miguel Garcia. They were very knowledgeable in getting me exactly what I wanted in a vehicle. I had a pleasureable experience dealing with all of the staff at Bernardi Toyota. Breno Lemos did the financing for me and he was very helpful and got me my financing right away. My car was ready when they said it would be. I would certainly recomend anyone who is looking for a vehicle to go to Bernardi Toyota because they were so easy to deal with.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Toyota:
I just want to say that my experience with Michael Bender the General Manager has been a pleasant one. He is a real Gentleman, and very honest and super guy. If you are looking for a new car or a used to buy, I highly recommend you going to the dealership. The sales people are very nice to you, and make you feel at home, with no pressure.. AA++ experience..Great Deals and Honest prices. The best around in my opinion!

Sincerly,
Brian Counihan
Quincy Mass. March 13th /2008

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Toyota:
Sent inquiry through the internet. I received a quote from them on a Camry. A real quote. Not one that had extra rebates (college grad and military) to make the price lower like what other dealers did. I contacted them and we arranged a test drive. Went very well. They know their product well there. I bought that day on the price I was quoted. Very friendly and professional. I highly recommend them.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bernardi Toyota:
I travel most of the day and when I can gwet my Tundra (which I love)I have to take advantage of it. Bernardi toyota gave me an extremly difficult time about not having an appointment they took the trock finnally and made me wait almost three hours I have been to other dealers and been in and out in less than an hour for the same service.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Toyota:
I was looking around for a Tundra for a while and debating what I wanted. I had finally decided on a double cab. I had made a deal with another dealer before heading to Bernardi, but after a month of not finding me the truck I wanted I went looking elsewhere. I had been to two other dealers who were not overly helpful but I thought I finally was able to get me what I wanted and told me I could get it and they would find it for me. Frustrated after no answers , I went to another website to find help. One of the guys on the message board recommended these guys. I was at the table for twenty minutes and realized I was finally getting straight answers, all I had wanted was a rear window to slide down and was shown the right truck and features I wanted. I have been in my truck for a while now and have nothing but love for it and Bernardi. I can only show praise for the knowledge and respect I was given by the Bernardi staff.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Toyota:
About three years ago, my credit was awful. I could not get approved anywhere on a car loan until I went to Bernardi Toyota and talked to Gil Rogers and Miguel Garcia. I was approved on a lease and they told me if I paid it on time for three years, then my credit would be re-established. I talked to Gil many times in that three years. I asked him alot of questions about how loans and credit works. My 3 years was up this past summer, but when I went to the dealership, Miguel told me that Gil was out on sick leave and wouldn't be back for awhile. I eventually bought a car from Bob. Bob was great.The manager Steve Aswad was great too. Alot of gadgets on these new cars. I know how everything works thanks to Bob! But thanks to Gil, I got a 5.9% rate. Three years ago I had trouble getting three times that. Thank you Bernardi Toyota!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bernardi Toyota:
I was looking for a 2007 Camry and was deceived by the sales manager on the quote, he quoted me a price over the phone with Option C that includes everything, navigation, stability control and heated seats and asked me to come in immediately to the dealership, I told him that I will get there tomorrow. Luckily I called him back asking him to e-mail me the quote and the details that we talked about. He sent me the e-mail which was good, but skipped the navigation system, i called him back telling him that he missed it and I wont come in to the dealership until I receive that e-mail but he denined the fact that we ever talked about navigation and was asking for $2000 more. If I wouldn't have called and asked him to send me the details in an e-mail, it would have been the classic bait and switch. Later I realized that he was giving me option A (basic) and still quoted me higher for that, I rather spend more money and buy it from somewhere else then from here.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bernardi Toyota:
I walked out of this dealer without buying a car. They quoted me a price via email and prmoised they could get me any color I wanted. I went to sign up the deal, and they told me that "this never happened before, but we misquoted the price in the email" and they wanted to charge an extra $300 to find the color I wanted. They sent me a new quote via email, and I got a better deal at Ira III in Milford, who were friendly, low-key and didn't use "bait and switch tactics."

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bernardi Toyota:
While the negotiations were fine, the delivery was one of the worst I have experienced. we were rushed through so the salesman could deliver another car(even though we had made an appointment at his conveniene). They could not figure out how to activate the bluetooth, nor did they take the time to show my wife how to work the nav system. They offered one financing rate which we signed for and then reversed themselves. they called to ask us to come back. When we did, the finance person had no idea why we were there. I have purchased many cars from this family of dealerships. All have been superior EXCEPT this one. I would go anywhere else

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bernardi Toyota:
I placed down a deposit on a used Corolla which carried a 24-hour refundable guarantee. I later went to Lexington Toyota and got a better price on a newer (still used) car with lower mileage. The next morning I went back to Bernardi to get my refund and which they first tried to refuse, then they said it could only be issued by the salesman that I dealt with (who conveniently was not available). I waited for close to an hour when finally Ron returned. From a few feet away I could hear the other guy say, "there is nothing you can do", soon after which I got my refund. I loath this establishment and will never return, and I highly recommend others stay away as well. If you want a Toyota, I recommend Lexington or Acton.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bernardi Toyota:
I have never purchased a car where the dealership was so friendly and fast. Bernardi Toyota has genuine concern for the happiness of their customers.Other dealers take hours to get to the same price. Shawn told us up front what we were upagainst (we owed too much money on our trade), he also said they had the only guy in the state that can figure out difficult loans...Gil Rogers. This deal was no slam dunk and the Shawn/Gil tem was outstanding. Thank you Guys!!!Thanks from Pinky and Rita

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bernardi Toyota:
The "Sales Assistant" who helped us was very knowledgable and nice. Then when we talked to the "Sales Manager", he was rude condescending and pushy. Even if he were offering a better deal than another dealership, which he was not, I would not buy my car there. He was the typical sleazy car salesman that makes car shopping a nightmare. This is the 2nd time I've been to that dealership, first time was 5 years ago when I bought my previous car and I had the same experience. Giving them the benefit of the doubt I thought I'd try again. Unfortunately, nothing has changed in 5 years.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bernardi Toyota:
Recently I gave my car for a Timing belt Service. They gave all the quotes on the parts but never revealed how much they charge for the parts. When the service was over they have charged me 94$ per hour on the labour totalling 430$ on Labour alone and 250 for the parts. Even the Luxury car dealers won't charge 94$/hour. Have I been cheated with this price or do you guys think its a fair price for Toyotal Labout charge?? Appreciate your feedback.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bernardi Toyota:
totally aweful from beginning to end. 2 different prices on the internet, and a 3rd price on the window of the car. Car was totally scratched up, and they said I would have to accept it that way, even tho I was paying $25k for a car. Then at the last minute they tried to hit me with bullshit fees. I had already gone $2k over the most I wanted to give for the car, so I would not budge, but niether would they. I can't believe they would offer so little when a customer is paying tens of thousands for a car.

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