Bert Adams Pontiac

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bert Adams Pontiac:
Very professional atmosphere and employees. It's obvious that this dealership has been doing somthing right having been around for over 40 years. This is how all dealers should be, selling only one make of car, just like in the old days! They really know thier products and are proud of thier past.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bert Adams Pontiac:
I purchased a vehicle from this dealer and had a problem with it less then 2 months after I bought it. I took it back to the dealership to have it looked at. The service guy did not want to talk to me, he ignored me and delt with my father, dispite my attempts to talk to him. The service man told me that he never buys used cars, and that buying used cars is just buying other peoples problems. &quot;People don't get rid of good cars.&quot; Even though it had just been through their shop and I was told it was in good shape. They fixed the problem $300 later. <br>Less then 1 year after I bought the car and had it repaired, there was a recall for the same problem. The dealership gave me the runaround about re-imbersing me for the repair, even though Pontiac said they should be. I even spoke with the owner himself and he all but told me I was an Idiot. The only good people I delt with there was the sales-man who has since left to go to another dealership in town.<br><br>A formal complaint was filed with Pontiac and GM!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bert Adams Pontiac:
They are not willing to do anything but go through their motions. Don't expect exceptional service. They will be quick to offer disclaimers so you will not be able to hold them to anything they say. Plan on even minor repairs taking a long time. This reviewed is based on multiple visits to the service department, and I think I finally learned my lesson.

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