Bert Smith Porsche

This dealership is always willing to help. They always return your car cleaner than they got it. They stand behind their work. They return calls right away. return your car cleaner than they got it. They stand behind their work. They return calls right away. More

repair to damaged car What can I say just a delightful experience The assessor from Progressive has a excellent working relationship with Austin and Kim They could not hav What can I say just a delightful experience The assessor from Progressive has a excellent working relationship with Austin and Kim They could not have been anymore helpful even posted my disabled badge which I had left in the car What service More

First time Porsche buyer horrible service. As a first time Porsche buyer, our experience with Bert Smith Porsche could not have gone worse! It started with Vince, the sales manager, hanging up As a first time Porsche buyer, our experience with Bert Smith Porsche could not have gone worse! It started with Vince, the sales manager, hanging up on me because he was in a hurry (and I was calling from overseas so I am sure he didn’t think I was serious). My wife then called James and purchased a 2019 Cayenne over the phone. We are out-of-state buyers and were reassured that they do 3 or 4 out-of-state deals a month! I don’t think so! All staff we dealt with in this dealership were inept and no one took responsibility during the entire transaction. We had the paperwork sent to us more than 6 times because it wasn’t proofread to make sure that there were no mistakes. It is disappointing that the customer purchasing a Porsche has to do the QA checking for the “so-called” professionals! Dino and Jerry (the finance team) were too busy to follow up on their mistakes or to communicate with each other, at one point my wife thought that we were being “punked” because of the continual stupidity displayed, if it wasn’t a serious transaction for us, it would be comical! We ended up having to recruit the BMW sales manager to get things sorted out because no one else would call us back. We were continually told “so and so does not know the procedure and what they told you is not true” so we have to do something else or do it again. If it wasn’t for our follow-through, the whole transaction would have taken more than the two weeks that it did to complete. At no stage did anyone from the sales/finance team call to follow up, nor was there any attempts made by any of the team to apologise for the poor experience. We were certainly never made feel like our business was important to them. Even when the car was about to be loaded on the truck, after being told by the sales manager that all paperwork was in order 30 minutes earlier, there was yet another mistake that had to be taken care of IMMEDIATELY or the car would not go. I swear that our deal was the first car that the dealership had ever sold… PERIOD! The whole transaction has left a bad taste in our mouths and was horrible from the start. If you are in the market for a Porsche I would recommend that you save yourself from pain and stay clear of Bert Smith. More

new vehicle purchase Our experience was excellent! Rhett was very clear and strait forward with the information. We will continue to do business with Bert Smith. It was Our experience was excellent! Rhett was very clear and strait forward with the information. We will continue to do business with Bert Smith. It was a pleasure to deal with the finance director. More

Macan -S service Had it’s first big service since purchasing it Nov. 2015 with 18 K + miles. It’s running great and couldn’t be happier with their service dept. Had it’s first big service since purchasing it Nov. 2015 with 18 K + miles. It’s running great and couldn’t be happier with their service dept. More

I am very pleased with my experience. It was a pleasure working with James, my sales consultant. He took great care of me and made the whole process easy. And Dino was great making the finances quick and e working with James, my sales consultant. He took great care of me and made the whole process easy. And Dino was great making the finances quick and efficient. More

Yearly service and track prep Corrine has been taking care of my car for the past 2 years. She addresses any concerns that I may have. She is a pleasure to work with. Corrine has been taking care of my car for the past 2 years. She addresses any concerns that I may have. She is a pleasure to work with. More

In for a recall notice Cameron greeted me by name, Corrine had all the paperwork ready to go when I arrived. Told her I needed to have the work finished by 2pm the next day Cameron greeted me by name, Corrine had all the paperwork ready to go when I arrived. Told her I needed to have the work finished by 2pm the next day (Thursday) due to medical reasons. She offered to let me keep the loaner until Friday until I told her I'd be in the hospital then. The car was ready to go before noon on Thursday. Loaner was a new Cayenne, Cameron showed me how the new style shifter worked. (Why did Porsche stoop to the American demand for SUV's?) More

Great job on annual maint on our Macan Took 3 weeks to get appointment with a loaner, but it was a ‘19 Cayenne. Love our ‘18 Macan more! Mo, our service writer, took great care of us, kep Took 3 weeks to get appointment with a loaner, but it was a ‘19 Cayenne. Love our ‘18 Macan more! Mo, our service writer, took great care of us, kept us up to date as work progressed, and the car was delivered looking as good as the day 2 years ago we picked it up. Expensive service, but it’s a Porsche (our 3rd) and you take care of them and they will take you where you need to go in every weather and driving condition. More

Buyer Beware! We bought a Porsche Macan S from them; we should have looked at this dealerships rating prior. If we had we would have purchased elsewhere. We bought a Porsche Macan S from them; we should have looked at this dealerships rating prior. If we had we would have purchased elsewhere. More