Bert Smith Subaru Volkswagen

As previous customers, we knew the process of buying a new vehicle at Bert Smith Subaru would be a pleasant and trouble-free experience. Our expectations were more than met and the entire process was enjo new vehicle at Bert Smith Subaru would be a pleasant and trouble-free experience. Our expectations were more than met and the entire process was enjoyable and stress free, at no time did we feel pressured or rushed and each time we had a question, it was answered in a jargon free, easy to understand way. Tony Kritikos is an excellent representative for Bert Smith and it has been a pleasure to have him handle all three of our purchases over the years. More

The staff at this dealership were fabulous! Jack was my salesperson and he was very helpful. He knew the cars and spent so much time helping me both before and after the sale. Jack was my salesperson and he was very helpful. He knew the cars and spent so much time helping me both before and after the sale. More

After 49 years of buying and/or leasing vehicles, all I can say, regular maintenance is “my key to success” and thus, having the appropriate service team at the dealership is the best way to get results, a can say, regular maintenance is “my key to success” and thus, having the appropriate service team at the dealership is the best way to get results, although when we only “checkpoints” not only crossed on paper but actually doing them all. Like finding debris under your hood after an oil change is mind boggling. More

As a financial advisor and car enthusiast I assist many clients in their car purchases. Just about a month ago a client needed a new to them car. They sent me a link to a VW at another local dealer. This w clients in their car purchases. Just about a month ago a client needed a new to them car. They sent me a link to a VW at another local dealer. This was to be a cash offer. After coming to an agreed upon price I was told the cash price would be around $1500 more than the financing price. This is a horrible and very shady practice IMO. Well thank goodness almost the exact car just a different color was locate at Bert Smith. I called and Eon picked up. Within 5 min we agreed on a price ($800 less than competitor). No scams or hidden fees. Client showed up and the delivery was just as smooth as the purchase negotiation. Well yesterday another client needed a new to them car and my first call was to Eon. This was a financing deal. Again, so easy and very fair lending rates. Eon and Bert Smith took a transaction and turned it into a relationship. I am sure there will be many. Ore deals in the future! Thanks!! More

The Star and Zackery in the Service Department can always be counted on to answer questions, solve problems and keep mu Legacy in tiptop condition be counted on to answer questions, solve problems and keep mu Legacy in tiptop condition More

Great experience purchasing a used Land Rover Discovery from here. Yianni and Seth went out of their way to accommodate a remote closing on the vehicle because I am traveling for work. Highly recommend thi from here. Yianni and Seth went out of their way to accommodate a remote closing on the vehicle because I am traveling for work. Highly recommend this dealership and Yianni as the salesperson to help you! More

Bert Smith Subaru is friendly, honest and efficient. I won’t take my car anywhere else. I won’t take my car anywhere else. More

Great customer experience with the sales professional, the vehicle in transit, was delivered on time with all the extras I requested installed. This particular dealer only requested $500 refundable deposi the vehicle in transit, was delivered on time with all the extras I requested installed. This particular dealer only requested $500 refundable deposit while other dealers requested $1,000 non refundable deposit. More

Excellent job. Appointment was easy to secure, they did the work on a timely basis and it was done right. Appointment was easy to secure, they did the work on a timely basis and it was done right. More

I brought my 2020 Subaru BRZ limited to Bert Smith Subaru for service. Staff raced, abused and wiped out in my 1 of a kind customized car in front of hundreds of people. Front and rear end collision damages. for service. Staff raced, abused and wiped out in my 1 of a kind customized car in front of hundreds of people. Front and rear end collision damages. They vandalized my car by doing things like long deep cuts in the dash board, dents and scratched all over the car requiring new front and back bumpers and every panel but the driver door to be removed for paint and body work; emptying my radiator and tampering with the sensor during oil change services and put sand in my engine bay and engine oil, and damaged my high performance engine by using the wrong gas. They stole everything from my pool stick case returning it with all of the pockets empty of memorabilia from a national championship win. The tech was driving my car home and habitually made charges to my toll account without authorization. $1,000 of aftermarket parts were broken and removed from my vehicle, Pete D'allessandro the manager sent me out a week before Christmas to replace these parts for reimbursement, when I did, he did not so much as look at the receipts and did not honor his word. He did this knowing that I have little children at home and acted like he thought it was cute to wreck my car and give it back to me with all the damages. Seth P Bell is the general manager, I went to him first and he orchestrated this abuse; Subsquent to this I did a background check which reveiled a long ugly criminal history including Aggravated Assault with Intent to Commit a Felony on the Interstate, Giving Alcohol to Minors, and several drugs charges and traffic violations. Subaru of America INC does not care. The police called this "bad service" and "a civil matter" with no willingness to look at damages or investigate because "there was a written contract." Pete did promise the police to pay for some of the damages but he ignored the receipts that were sent to him. Anggel Haak-Lucero on Facebook - details and photos are publicly posted. I was able to PROVE more than $3700 worth of body damages because my car had gone from a 3rd party body shop to Subaru for a handling diagnosis following an animal strike incident, and the 3rd party body shop had thoroughly documented the condition of the car. No one is being held accountable. Nothing has been made right. Total losses exceed $10,000, and the engine hasn't even had it's inspection yet because its going to be in the body shop for WEEKS before it goes to a different Subaru dealership for a full investigation. I put $9,900 down on a brand new Subaru in good faith in the commitment that Subaru makes to it's customers, I bought it from them 1 year before, and then they did this to me. Want proof? 727 277 2201 I'm happy to talk to you about this, provide evidence and even show you in person if you would like to come see all the broken pieces and unrepaired damages that remain. A lawyer costs $15,000 to sue them. More