Bertera Nissan

From the moment I made phone contact to driving out the driveway in my new car, all of my car buying needs and questions were met with professionalism, courtesy and fairness. Quality of cars, cleanliness driveway in my new car, all of my car buying needs and questions were met with professionalism, courtesy and fairness. Quality of cars, cleanliness of cars and showroom, tour of what is most important, the service area, and programs offered by the dealership would make me return. Sales people were not extremely pushy, very important to me, and I was give a fair price for my trade, as I had done extensive research. More

After my car was stolen I was in need of a replacement fast. I went into Bertera Nissan and spied am 04 Infinity G35 sitting on the lot. I started talking to Jereme Erlandson who was so laid back and hone fast. I went into Bertera Nissan and spied am 04 Infinity G35 sitting on the lot. I started talking to Jereme Erlandson who was so laid back and honest I had to remind myself I was in a car dealership. Well, to make a long story short, without Any hassle, through financing , and out the door,everyone there was super. Dealing with them was a pleasure. And I have to add that there service department has also been a pleasure. I will definetly do bussness with Bertera Nissan again! More

This was my first visit to Bertera Nissan. I was in the market for a new SUV and the Armada was my first choice. Upon arriving at Bertera, I was welcomed by Teddy Simons. He was very courteous and took h market for a new SUV and the Armada was my first choice. Upon arriving at Bertera, I was welcomed by Teddy Simons. He was very courteous and took his time to go over all of features with the Armada. He made sure that I had no questions and I felt no pressure from him or anyone else to purchase a car from there. After spending some time at the dealership, I signed the contract and drove off in my brand new Nissan Armada. I thank Teddy and the entire Bertera team for making my first new car buying experience such a memorable one! More

I have dealt with many dealerships in the past fifteen years and have always been harrassed during the buying process with multiple phone calls and lack of knowldge. The sales department at Bertera is top years and have always been harrassed during the buying process with multiple phone calls and lack of knowldge. The sales department at Bertera is top notch, very customer friendly and there is no pressure to purchase. All of your questions are answered and they try to fit you into a vehicle that you can afford, not what they want to sell. I would recommend them time and time again. More

When I came to Bertera Nissan it was my first experience buying and negotiating for a car and the whole team, Jereme especially, went above and beyond to be sure I was comfortable, happy and satisfied with buying and negotiating for a car and the whole team, Jereme especially, went above and beyond to be sure I was comfortable, happy and satisfied with my experience. They did everything they could to be sure I received the price I was looking for, both for my new car and my trade in. Even though Jereme was a stranger, I felt like he was more of a friend and always believed he was looking out for my best interest rather than just trying to make a sale... an important experience for a first time buyer! When my car was hit from behind and nearly totaled, Bertera helped me navigate the mess, even setting me up with a nearby auto mechanic they personally trusted and recommended. It was such a relief to have their help during such a stressful time. Other dealers/sales staff write you off once the sale is done, but Bertera and Jereme are there for the whole ride. My experience with Bertera and Jereme was truly a great one and I look forward to coming back to get my next Nissan! Thanks Guys! More

I would recommend this dealership to anyone looking for a vehicle. I've had many experiences both in sales and service department. Many friends and family members have purchased here. My next vehicle will a vehicle. I've had many experiences both in sales and service department. Many friends and family members have purchased here. My next vehicle will be without any doubt be bought here. They treat you with great respect. I do not own a nissan at this time but I only bring my cadillac to this place for service. I trust there work 100%. I've always been pleased with the service. I have sent all my friends who are looking for a new vehicle here and will continue to do so. It's not just buying a car, its getting service after the purchase as well. They call and ask you personally if your satisfied. Thats as important as buying because we all know our vehicles will need service. The sales department are friendly, respectable and have sold many cars to people I personnaly know and they are very happy with this dealership. I have sent many customers who will continue purchasing there vehicles because it's a place that truly cares about all there customers. I did this rating because good service doesn't happen everyday. This is one place I will recommend to anyone looking for not only a good deal. The service and respect is yours as soon as you drive into the parking lot. with much respect to all that have made many of my family and friends a happy customer. More

I recently bought an 04 Titan from Jereme Erlandson, and could not be happier. After calling him to see what they had for used trucks, I went in to look at the 04 Titan he told me about. I testrode it and d could not be happier. After calling him to see what they had for used trucks, I went in to look at the 04 Titan he told me about. I testrode it and decided it was what I was looking for. Then came the "haggeling". I had done my homework, so I knew what the truck was worth. I threw out a price which was well below marked value, and below the price they quoted me over the phone, and it was accepted.. Easy as that! And they gave me a great trade in to. I went through finnancing, and finnished the deal that day. As with any used vehicle, I did have a minor issue with the door latch, that showed up after driving the truck for awile. I called Service, and they were more than acomidating. They took my truck in the next day. and had the problem taken care of without ANY hassle at all, and covered under warenty too. Bretera Nissan is now my dealer of choice for all future auto purcheses. More

When the Attorney General cracked down on car dealers in early 2008 and hit them with huge fines, I would have thought that the advertising practices in Massachusetts would have been cleaned up. Unfortunate early 2008 and hit them with huge fines, I would have thought that the advertising practices in Massachusetts would have been cleaned up. Unfortunately, this is not the case. Bertera Nissan continues to use ILLEGAL asterisk pricing. But now they don't even bother to put an asterisk! All over the internet they advertise on AutoTrader and Cars.com as well as their own website berteranissan.com with hidden money. They advertise a low buy price designed to get customers like myself in the door. Thats when they hit me with their hidden $2,500 cash or trade. Where is the Massachusetts Attorney General now? I hope this report is read by as many people as possible. So other people like me aren't duped into taking a drive to a place that thinks they can win a customer by lying to them. After doing more research, I found that this is typical of Bertera Nissan's reputation in their other dealers out in the western part of Massachusetts. Bertera Nissan Ripped me off by wasting my time. I even called a sales rep on the phone (think his name was rich) to confirm the price and that there was no catch and they still lied and said that the price as advertised is all I would have to pay. Deceitful & Dishonest, that is how I would characterize Bertera Nissan! More

Was a new car buyer. Did my homework, knew the price I was looking for within a couple hundred. Went to Bertera to purchase. No one even approached me when I walked in. Stood around for about 5 min then l was looking for within a couple hundred. Went to Bertera to purchase. No one even approached me when I walked in. Stood around for about 5 min then left. Came back about 3 hours later after calling them on the phone and expressing my concern. Met with a salesman and haggled down to my price for the vehicle. Agreed on the price, but did not sign anything. They had to find the vehicle because they did not have it in stock. I kept on them about the vehicle for about 2 weeks but to no avail they said they could not "find" the vehicle that I was looking for in the area. So I took it upon myself to look on the Internet and lo and behold the was not 1 in the area there was 3. Called Bertera on it and said that I found 3 and wanted to purchase 1. They said that my price that was agreed upon was no longer good and they would have to charge me an additional 800 to go and pick up the vehicle and to prep it. I called the dealer that had the vehicle, told them of the situation and gave them the price I wanted the vehicle for. I went to the other dealer and purchase the vehicle in 2 hours. I had to pay an additional 150 more than my original price quote from Bertera but was happy to be done with the whole deal. I would not trust Bertera for a damn thing. They lied to me more than once and folded on the deal. They suck. They put me through too much aggrevation and stress that was totally uncalled for. More

I had a very pleasant car buying experience. I went online to get quotes for 09 nis murano and only 1 out of 15 responded with the price that was amazing for me. We live in West Springfield mass and dr online to get quotes for 09 nis murano and only 1 out of 15 responded with the price that was amazing for me. We live in West Springfield mass and drove 1 hour to buy this car because i negotiated the price over the phone and got a fax sent to me with my final price which once again was amazing. Other dealers politely escorted me off the lot when i told them my bottom line price. Frank Iovieno,a sales person at Auburn was very honest and did not play games with me. When i came down to pick-up my car he realized that he forgot to add an additional $83 dollars for the new car plates. But because we already had a price negotiated and I already had a fax from him he just said "my mistake u pay whats on the fax that was sent to you". Once again a very pleasant experience,love our new car. More