Issa Daoud was incredibly honest and straightforward in dealing with me in my search for a replacement for my 2006 Subaru Legacy. There was no pressure, and he even suggested some options that I might NOT want which allowed me to feel more trust than I might otherwise with a car salesperson! So low-pressure, no sales hype, honest dealing, as well as my previous experience with Subaru led me to purchase a new Outback from Issa. He treated me like a respected person, not just a sales prospect. I value that highly.

Was this review helpful to you?    Yes | No Thank you

Dan Holben gave us one set of numbers for add-on options, but the final contract listed higher numbers. When we asked why the change, he simpered and said, "Oh gosh, I must have made a mistake." So either he lied, or he's incompetent.

Holben also told us that the financing was 1.9%. When we went to sign the final paperwork, the finance manager said, "Oh gosh, that's not right. That only applied to *other* models." However, when we checked with another dealer, we learned that the finance manager lied to us.

In short, Bertera lies, misleads, and cheats their customers. Avoid them at all costs.

Was this review helpful to you?    Yes | No Thank you

I purchased a new 2013 Legacy in Nov 2012. Excellent sales experience, excellent price caused me to buy here although I live in Hamden and there are closer dealers. I also purchased the service plan - still not sure that it was the right decision. I just reached the first oil change interval today and called the service department since I would be traveling fairly close to the dealership. They told me to come down and then got me in and out within 30 minutes. Can't ask for more than that.

Was this review helpful to you?    Yes | No Thank you

Went in to dealership not really knowing what I was looking for. My salesperson showed me a used forester and it was just the car I needed. My salesperson was so knowledgable about the product he was selling it made my decision easy and I took the car home that day! It was the best car buying experience ever......at no point did I feel even the least bit pressured. Thank you Bertera Subaru!

Was this review helpful to you?    Yes | No Thank you

My first time dealership experience was a nightmare!

I was bullied when I first got my car by the sales manager and had to tell him NOT to yell or represent the employee selling me the car that what I was asking him during the sale was my request and nothing advised by him. I was asking for a $500 deduct to be deducted form the '09 Pontiac Vibe because a shop I had inspect it said the tires were going bald. Chris Piteo towered over me and yelled, "Well who do you think will pay this price difference" and I said, "are you asking me this because I am here to buy a car not decide how your business does its finances, do you want to sell me the car at this price or not?"

I dealt with this shop for about a year before I decided I would let them take advantage of me no longer.

The employee who sold me my car, O'Neal was GREAT and continued to check up on me and I feel he did his job as good as he could working for a company that is not entirely honest and does not practice good business.

I signed a tire warranty with them that after so many miles/time + all services with them= an entire set of new tires. I thought this deal was too good to be true but I trusted them and continued to have all my servicing with them despite moving from Hartford to New Haven.

Every time I went I would ask if I was in good shape and doing all I needed to do to stay under warranty and they always said YES. Then after about a year when I was less then 100 mils away form the new set of tires I was told that I could not get the warranty because I did not have EVEN WARE on my tires. I was shocked because I was just in less then a month ago for a oil change and tire rotation and they said nothing about not qualify for the tires. I had been cheated and they gave me a free car wash before telling me this information so I knew something was up.

DO NOT GO TO THIS DEALERSHIP they will tell you what they have to get your money and business but not honest and straight forward. Don't waste your money.

Was this review helpful to you?    Yes | No Thank you

After discussing a new Outback with O'Neal over the phone he invited to the store to get pricing. I did and he gave me a very fair price. BUT, he insisted I provide a credit card as a down payment on an Outback that I was not completely sure I was ready to buy. I knew the model I wanted but not the color nor did I pick out a specific vehicle. I wanted to discuss the purchase with my wife, who was at home, because the price was higher than what we previously discussed. I was reluctant to provide the credit card but I did after I was reassured that the deposit was refundable. I called back the next day and informed O'Neal that I can't make the purchase explaining that I want to make the purchase in 8 weeks when I receive a salary bonus. I asked for a refund. After berating me and finally telling me to take my business elsewhere he said he will issue a refund. I called back the next day and the refund was not processed. A short, professional discussion followed with their very nice receptionist. I explained the situation to her and she said she will process my refund. Sadly, this would be the easiest sale in 8 weeks. He did not have to take me for a test drive, I knew the options I wanted, and I was pleased with the price so I knew I did not have to shop elsewhere. Heck, I even understood that I may have to buy at a a higher price in 8 weeks and I told him that, too. But the change in attitude and his aggressive, negative tone when I said I wanted to wait was very unprofessional and uncalled for. He had no respect for the potential customer's decision. He just wanted to make a sale, not earn a customer. He was gives car salespeople a bad reputation and poorly represented Subaru. I was embarrased for him. That dealership lost out on a long term relationship. I also contacted Subaru of America.

Was this review helpful to you?    Yes | No Thank you

Said they would match any financing available, they did not. Vehicle was not ready the day they said it would be, rather 2 days later. After paperwork, and transferring plates, not using old plates, took a total of 6 days. They also charge over 2,000 dollars for buying a vehicle listed online if you go in just to test drive it.

Was this review helpful to you?    Yes | No Thank you

Issa met me at the door and was helpful and attentive throughout the process. I was only "Shopping", not intending to make a immediate purchase but he helped me quickly make a decision to buy that night. We had stopped taking our Subaru's to Berterra for servicing but Issa has convinced us to work with the service department at Berterra again.
When my husband and I went to pick up the car, he carefully explained all the features again and made very sure that I had my BlueTooth connection set up. He took my husband and I to meet the service staff and made us feel very comfortable.
He has called me several times since that day to ensure that I was happy with my Forester and did not have any additional questions.
Thank you, Issa, for making the purchase of my new car a simple and satisfying decision.

Was this review helpful to you?    Yes | No Thank you

A family member recently purchased a car from this dealership and there were several issues that irked me concerning the handling of the purchase of the car. I accompanied the family member when he picked up his new Subaru. This was a new car purchase and the family member was a younger first time buyer. That being said, it would seem that the salesman and the financial officer would have walked through the process with the buyer but they did not. First, the buyer left the showroom without a single piece of paper. No figures, no description of the purchase, nothing. Granted the buyer should have asked for the deal in writing but what is wrong with the salesman. Iwould think that they have a legal obligation to disclose this information to the buyer. This was the first sign of trouble. Secondly when the car arrived at the dealership, the salesman called and asked if the buyer wanted to pick up the car that night without giving any type of information for the buyer to obtain car insurance - nothing!! The salesman should have told the buyer the information necessary to purchase car insurance, i.e. VIN number etc. Just "come pick up your new car". Thirdly, when the buyer went into see the financial officer to sign the papers, the officer changed the length of the loan and the interest rate of the loan and the lending institution without informing the buyer or at least giving the buyer the option of changing the terms of the loan. When it was brought to his attention, he said he did it "to make the payments more "do-able". This should have been presented to the buyer and let the buyer make an informed decision - not "oh by the way, we extended the loan by 6 months and changed the interest rate by .5%" Finally, a week later, we find out that the dealer was to have the buyer sign necessary paperwork from the insurance agent. This paperwork was never seen at the signing of the papers. Fortunately, the car was insured and he was not driving without insurance. For these reasons, I would strongly suggest seeking out another Subaru dealership or if you do purchase a vehicle, be aware of these issues.

Was this review helpful to you?    Yes | No Thank you

When my daughter and I came in to the dealership, we didn't expect to buy a new car at such a great price. Issa was wonderful! He was very kind, accommodating and flexible working with us, answering all the questions we had. He took the time to show my daughter the basics of the car and even helped her with a couple of settings! He also showed us the service area and introduced us to a few individuals who were there - no one ever has done that. What a great team of individuals you have! It was nice to see customers who brought their car in for service to stop by and just say hello to Issa who also took a couple of seconds to acknowledge them - that alone says a lot about the person you're dealing with. He's genuine! We mostly appreciate the fact to know that we can turn to Issa for assistance at any time and that Bertera Subaru will be there for us as well. Issa - We appreciate everything about you and don't you ever change!

THANK YOU ISSA!

Was this review helpful to you?    Yes | No Thank you