My Review Of Bertera Subaru Outlet in Hartford:
A family member recently purchased a car from this dealership and there were several issues that irked me concerning the handling of the purchase of the car. I accompanied the family member when he picked up his new Subaru. This was a new car purchase and the family member was a younger first time buyer. That being said, it would seem that the salesman and the financial officer would have walked through the process with the buyer but they did not. First, the buyer left the showroom without a single piece of paper. No figures, no description of the purchase, nothing. Granted the buyer should have asked for the deal in writing but what is wrong with the salesman. Iwould think that they have a legal obligation to disclose this information to the buyer. This was the first sign of trouble. Secondly when the car arrived at the dealership, the salesman called and asked if the buyer wanted to pick up the car that night without giving any type of information for the buyer to obtain car insurance - nothing!! The salesman should have told the buyer the information necessary to purchase car insurance, i.e. VIN number etc. Just "come pick up your new car". Thirdly, when the buyer went into see the financial officer to sign the papers, the officer changed the length of the loan and the interest rate of the loan and the lending institution without informing the buyer or at least giving the buyer the option of changing the terms of the loan. When it was brought to his attention, he said he did it "to make the payments more "do-able". This should have been presented to the buyer and let the buyer make an informed decision - not "oh by the way, we extended the loan by 6 months and changed the interest rate by .5%" Finally, a week later, we find out that the dealer was to have the buyer sign necessary paperwork from the insurance agent. This paperwork was never seen at the signing of the papers. Fortunately, the car was insured and he was not driving without insurance. For these reasons, I would strongly suggest seeking out another Subaru dealership or if you do purchase a vehicle, be aware of these issues.
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