Betten Honda

Betten Honda
2501 Henry Street
Muskegon, Michigan 49441
(231) 755-3757

Manufacturer: Honda

Most Reviewed Employees
Shane Watts Shane Watts
Sales & Leasing
Mike Culleton Mike Culleton
New Car Sales Manager
Brett Adkins Brett Adkins
Sales & Leasing
Greg Brown Greg Brown
Sales & Leasing
Derek Gray Derek Gray
Sales & Leasing
Howie Meloche Howie Meloche
Sales & Leasing
Charlie Nicosia Charlie Nicosia
Sales
John O'Rourke John O'Rourke
Sales
Patrick Kleyn Patrick Kleyn
Sales & Leasing
Len Atwood Len Atwood
Service Counselor
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 4.9/5
21 Reviews
Betten Honda

Overall Score: 5 Star Rating4.9



About Betten Honda
Certified: Betten Honda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Betten Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


l_green
4/21/2012 9:22:20 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Howie

My Review of Betten Honda:
I was shopping for a afforadable/dependable car and was less than impressed with the professionalism and knowledge of this sales person and his manager. The payments I was offered were inflated by at least $25 per month and when I questioned it, I was made to feel like I was stupid. Needless to say I won't be purchsing from this dealership.

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Marshee
4/20/2012 8:13:46 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Shane Watts

My Review of Betten Honda:
Shane & his boss - and staff @ Betten are SUPERIOR people. This is my 3rd car I've bought thru Shane. The whole transaction was Service & a Smile above and beyond. I appreciate Shane & Betten Honda ! !

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Kristy21
4/19/2012 11:31:23 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Hamilton

My Review of Betten Honda:
Scott and the rest of the staff at Honda was wonderful when it came to meeting my needs for a vehicle. I test drove a Honda CRV and fell in love with it but did not want the color they had on site. Scott along with his manager did everything possible to find one in a color I did like. When they could not find another one with a different color they made it possible for us to lease a 2012.

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sherry.kiel@gmail.com
4/2/2012 5:22:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Shane Watts

My Review of Betten Honda:
Shane was friendly but not pushy, high pressure. We really appreciated that. He answered questions appropriately and quickly.
He got us a better trade-in value than we expected. He let us drive the car for 2 days while getting our finances arranged. Shane met us at 630 pm on a Friday, after work for us, even though the dealer was closed to seal the deal. He had me come back in on Monday to have the car cleaned and detailed, introduced me to Len in Service.
Made the whole buying experience painless. Thank you Shane!

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patlabor
2/18/2012 3:58:00 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brett Adkins

My Review of Betten Honda:
Working with Brett was a pleasure. he was helpful even though he wasn't the initial contact for the sale.

During negotiations he settled a seeming impasse in our favor! and he even contacted the previous owner and obtained service records and a spare key!
we now have a quality vehicle and stayed within our budget. the paperwork process went smoothly and quickly - which was helpful when you have a tired 2yr old ready for a nap!

Overall the experience was great. when it comes time to buy again working with Brett will be our first choice.

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jgmccoll@comcast.net
2/4/2012 7:01:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Culleton

My Review of Betten Honda:
Great service, friendly, easy to deal with, eager to please. I stopped in to get some touch up paint and said hello to Mike. He had some ideas that seemed to fit.

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Tomcat666
2/1/2012 6:54:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Derek Gray

My Review of Betten Honda:
Very happy with sale, felt like they knew what they were talking about.
It was a nice deal. I felt they gave me a lot of information that I was happy with. So I could make up my own mind.

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Hip222pie
1/31/2012 8:07:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Shane Watts

My Review of Betten Honda:
This was the best car buying experience by far when buying a used car. The Quality and Professionalism was OUTSTANDING. I would reccomend them to everyone. Shane was very Knowlegable and Professional and very easy to deal with. A+++ experience, I wish everthing in life would be a easy. Best Sales Professional I have ever had the Pleasure of dealing with.. Great Job Shane,Thank you very much for for the outstanding service and care you took with us on buying the G5.

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mfox13
1/30/2012 5:37:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Shane Watts

My Review of Betten Honda:
I had a good feeling as soon as I spoke with Shane on the phone. I finally was speaking with someone who really was trying to work for me. The communication was great and the deal went smoothly! They even filled the tank before my 5 hour trek back to Ohio.

I am very happy with the car so far and really think both parties got a good deal.

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kathleenarose
1/26/2012 1:39:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Len Atwood

My Review of Betten Honda:
I was in for recalls and inspection. The recalls were taken care of quickly and with no charge. There were a number of problems found - most should have been checked or brought to the attention of the service department by me; however, I was not aware of the Required Maintenance. Len gave me the Required Maintenance form so that I could follow through with upkeep. Other repairs were for tie rod boots and ball joint boots. The repairs were done within two hours time and when I drove out I felt as though I had a new car again. They also washed the CRV for me !!

My experience began when I talked to Len regarding recalls. He made an appointment at my convenience. He is very personable and very thorough in his explanations of the work that needed to be done. It was one of the best experiences I have had with service of any kind for my vehicle. I'd give Len an A+ for his assistance.

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