My Review Of Beverly Hills BMW:
Brought a 2-month old 328ci in for service because the car would not cool off. It took two visits to this dealer before their service experts discovered/admitted that the a/c was working at only 70% capacity. The car was often too hot to ride in. In year-and-a-half interim between the complaint and the fix, I was given ridiculous explanations like: "The a/c works by pulling moisture from the air, and since you live in a dry environment, it won't work as well." So much for German engineering.
Several months later, I brought the car in again because the hood came loose while driving on the freeway. I was told that this was a problem with the new 3-Series, so I brought the car in and it was ostensibly fixed -- only a couple months later the hood came loose yet again while driving on the freeway. It ultimately took two trips to this dealer in order to fix an issue so dangerous, it could have cost lives. Among them, my own. Or yours, if you were the one next to me on the I-10 that day.
In comparison to that, the other stuff seems like griping, but it's not irrelevant: I would make an appointment for service, but would still have to wait an hour. I'd be promised a loaner, only to find out no loaner was available. I'd then be promised a rental, only to find out no rental was available. Rarely would I get a call telling me that my car was ready for pick-up, forcing me to check daily to see what sort of progress was being made. Unfortunately, this brand-new car had a litany of problems and it seemed that I was always at the mercy of the merclilessly incompetent folks in Service: (among the minor woes: the headrest motor broke, trunk release broke twice, the convertible top wouldn't go down). After 3 years, the car only has 16,000 miles -- that's how much I loved driving it.
Then, the last straw with this Ultimate Driving Machine -- I hit a pot-hole on La Cienega and blew 3 tires. Not one, not two, but three. I was told that the run-flats will do that: Go Flat. Go figure. And go somewhere else, if you can.
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