I had an excellent experience leasing my new BMW! Yoram was very helpful and worked hard to get me a great deal on a car I had in mind. He went out of his way to make sure I was satisfied with my deal. I would recommend this dealership to anyone who is considering getting a BMW. Very professional, friendly, and helpful staff!

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I had a used 2010 335i shipped. From start to finish this was a huge headache to work with this dealership. Not going to list everything but I will say I should have sent the car back considering the front bumper was attached with 8 different screws that looked like I could have done myself.

Stay away from this place!! I cannot believe that BMW would allow certified cars to be sold in the condition that I received mine.

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I WOULD NEVER PURCHASE ANOTHER CAR FROM THIS DEALERSHIP. BEVERLY HILLS BMW IS ONE OF THE WORST DEALERSHIPS IN THE COUNTRY. THEY ARE A BUNCH OF SCAM ARTISTS. RAPING THEIR CUSTOMERS FOR EVERY PENNY THEY CAN GET. NOT ONE SALES REP OR MANAGER RETURNED ANY OF MY CALLS. UNHELPFUL AND DO NOT CARE ABOUT THE CUSTOMER BORDERING RUDENESS .THE SERVICE DEPARTMENT IS A COMPLETE UNORGANIZED MESS. MY CAR HAS BEEN IN FOR SERVICE FOR OVER 1 WEEK WITH NO RESOLUTION. THE WARANTY ON THE LEATHER AND DENT IS A COMPLETE GIMMICK. I PURCHASED THIS FOR OVER 2000 DOLLARS AND HAVE NOT USED IT ONCE UNTIL NOW AND THEY REFUSE TO PAY FOR THE LEATHER OR THE DENT..........PAINT PROTECTION IS JUST FOR A BUFFING WHICH CHARGES 1000 DOLLARS. THEY ARE NOT THE CUSTOMERS ADVOCATE. MONEY HUNGRY MONEY GRUBBING. I AM WRITING THIS BECAUSE I WANT THE PUBLIC TO KNOW WHAT A HORRIBLE DEALERSHIP BMW BEVERLY HILLS IS. I DO NOT WANT TO SEE ANYONE GO THROUGH WHAT I HAVE BEEN GOING THROUGH WITH MY CAR AND WARRANTY. THE WARRANTY ON LEATHER, PAINT , DENTS AND RIMS ARE A JOKE.......... THE DEALERSHIP IS THE WORST IN THE COUNTRY. I WILL NEVER BUY ANOTHER VEHICLE FROM THEM AGAIN.

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I was referred by a friend to this dealership because of her recent experience in buying a used car. So, even though I live in Orange County I called and actually got to the General Mangager, Sebastian to inquire about a new model that was coming out that my wife wanted. He assured me that although I was quite a distance away, it would be worth my while. So I payed a visit and he had Charles talk to me to discuss exactly what I wanted on the car and the price I can expect to pay. Thankfully, since it was a brand new model for the US, they were still willing to offer a price that no other dealership would even come close to. The GM assured that our car was delivered within the range of expected date and at the price we wanted. The dealership played no games and made my wife and I very happy. Charles and Emilio personally delivered my car and explained everything to us on how everything operated including all the "techi gadgets" . I would recommend Beverly Hills BMW to anyone. They were right - even though they weren"t in my neighborhood, it was worth the trip. Ron K.

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They repaired the Recall on the BMW Battery cable (5 and 6 series 2004-10) and one week later the Battery Safety Terminal went bad (attached by a wire to the part they repaired). They wanted $870.00 to fix that. The service representative was rude and said I was just trying to avoid paying by blaming them for their faulty repair work. It's obviously related to the recall repair they did since it's connected directly to the place they worked on. They denied responsibility and said it was just an unusual coincidence, andI had to pay to get it fixed. I even spoke w/ the highest level supervisor in the Service department, and he was rude and basically hung up on me. The recall is suppossed to be free and mandated by the NHTSA (Goverment) so I reported them, and also reported them to the BBB, and California DA Consumer Affairs.

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Neda made the process very smooth and easy for us. She got to a reasonable price very quickly and was very nice. We had been shopping around for 2 months and were lucky Neda helped us close the deal.

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After test driving a used 335i we sat down to negotiate a price when Joseph said their prices were already lower than anyone elses, they move a lot of cars and the price was non-negotiable. I told them their prices were not the lowest and that I was prepared to make a very reasonable offer. Joseph stood up and smiled and showed us out...how arrogant he was...I've never been treated this way. They should advertise if their prices are non-negotiable. I purchased a very similar car later that same day from another dealer - Century West BMW - for about $2,500 less with no hassle and treated professionaly.

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Brought a 2-month old 328ci in for service because the car would not cool off. It took two visits to this dealer before their service experts discovered/admitted that the a/c was working at only 70% capacity. The car was often too hot to ride in. In year-and-a-half interim between the complaint and the fix, I was given ridiculous explanations like: "The a/c works by pulling moisture from the air, and since you live in a dry environment, it won't work as well." So much for German engineering.

Several months later, I brought the car in again because the hood came loose while driving on the freeway. I was told that this was a problem with the new 3-Series, so I brought the car in and it was ostensibly fixed -- only a couple months later the hood came loose yet again while driving on the freeway. It ultimately took two trips to this dealer in order to fix an issue so dangerous, it could have cost lives. Among them, my own. Or yours, if you were the one next to me on the I-10 that day.

In comparison to that, the other stuff seems like griping, but it's not irrelevant: I would make an appointment for service, but would still have to wait an hour. I'd be promised a loaner, only to find out no loaner was available. I'd then be promised a rental, only to find out no rental was available. Rarely would I get a call telling me that my car was ready for pick-up, forcing me to check daily to see what sort of progress was being made. Unfortunately, this brand-new car had a litany of problems and it seemed that I was always at the mercy of the merclilessly incompetent folks in Service: (among the minor woes: the headrest motor broke, trunk release broke twice, the convertible top wouldn't go down). After 3 years, the car only has 16,000 miles -- that's how much I loved driving it.

Then, the last straw with this Ultimate Driving Machine -- I hit a pot-hole on La Cienega and blew 3 tires. Not one, not two, but three. I was told that the run-flats will do that: Go Flat. Go figure. And go somewhere else, if you can.

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First impression - pretentious and discriminating. Security guard refused to let us park our Japanese minivan in their parking lot and made us move our car to street parking, meanwhile, other customers driving up in Corvettes and Benz were given access to park anywhere they want. did the switch and bait on the preowned 0,9% interest for car interested in and said that car did not have the special financing, only applied to 3 series. Sales person was very nice and professional, but he was only a puppet in going back and forth on the negotiations.

Had to walk since pricing was not something we were able to agree. After hearing other complaints about this dealership, maybe it was a good thing we didnt stay longer as we may have ended up with even more violated with their type of deals.

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Came in to get the missing bracket for license plate installed, because upon request via telephone, an employee promised it would be done quickly.
First thing they do when we bring in the car to have this simple task done is accuse us of having the bracket already installed but "getting into an accident," "impact," "mysterious theft," etc. causing the bracket and license plate to "fall off."
Their illogical, accusatory argument comes across as reluctance to accept that they sold the car w/o ever placing the bracket in the first place, dumping the blame and responsibility upon the customer.

Rudeness, dishonesty, and irresponsibility in one package.
Not surprising why they have so many dissatisfied customers.
Not worth our time when simple service which customers should be getting is being denied.

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