Bical Auto Mall

Charlie was extremely helpful. Gave us options and answered all our questions. He was very attentive. Gave us options and answered all our questions. He was very attentive. More

Charlie Analese is the perfect person to go to when purchasing your vehicle! Great Experience! purchasing your vehicle! Great Experience! More

Charlie Albanese is extremely helpful and made the process go very smoothly. Will definitely look to work with him in the future. process go very smoothly. Will definitely look to work with him in the future. More

They damaged my vehicle and then walked away from me when confronted with evidence. Upon further investigation I realized they also tried to tack on hundred's of dollars of unnecessary maintenance during my confronted with evidence. Upon further investigation I realized they also tried to tack on hundred's of dollars of unnecessary maintenance during my previous visit. I'm glad I caught this now before things became worse. They did me a favor. I do not like writing bad reviews. I believe everyone has bad days and will overlook a lot because people deserve second chances. However, disrespect and dishonesty are two things I cannot overlook, especially from the business' owner. This visit was my second to Bical Automall for service of my vehicle. The first visit was for routine service and all went well except the for the $800 quote. Routine service for a year old vehicle is little more than an oil change and tire rotation. Anyone getting a quote from them should contact the vehicle manufacturer directly and confirm what is recommended for their vehicle. Don't rely on Bical, you may not get the truth. I didn't realize they were lying to me but politely declined the extra services anyway. At that point I thought it was just bad practices by the manufacturer to pick my pocket. Now I know it was the dealership. Because I didn't know how they operated I returned for my most recent service, a result of warning lights on my dash. This time the vehicle required minor service to fix the fault but I noticed damages that were not present when I dropped the vehicle off. The damages were not significant but they were obvious and enough for me to question them about it. I would have been fine with a simple acknowledgement and a quick touch up of the area. It was more a courtesy that I alert them to their deficiencies so it didn't happen again. Instead the service advisor threw a hand in my face as he walked away from me muttering insults. My experience left me upset and as a result I googled the owner "Lilaahar Sammy Bical". That told me everything I needed to know. Selling vehicles without first fixing their safety defects?? That's despicable! Even the very building itself was literally built through fraudulent practices. Further reading uncovered more amorally reckless behavior. Go somewhere else with your car...anywhere else! More

Why would I drive to a dealership miles away instead of Bical that I drive by every day?? When I go to a dealership I want honesty, competence and only than price. When I shopped for Lyriq, I was lied to, Bical that I drive by every day?? When I go to a dealership I want honesty, competence and only than price. When I shopped for Lyriq, I was lied to, dealt with completely incompetent salesperson and on top was given a huge price increase for getting an option that I was originally promised. It could be bad luck to get bad salesperson and bad finance person, but any other dealership would have managers step in to address their screwup. Not the case with Bical. Perhaps they have so many customers they just don’t care about an additional new customer for the car and service. More

Charlie Albanese is a good Brooklyn ball buster who I have used and will continue using have used and will continue using More

Charlie albanese was awesome and informative of the truck I wanted to get.. I highly recommend him I wanted to get.. I highly recommend him More

Charlie is great. He explains everything about the vehicle and makes the process smooth, I've been dealing with him for years. He explains everything about the vehicle and makes the process smooth, I've been dealing with him for years. More

My 2006 Cadillac DTS, which has previously been serviced here on at least three prior occasions and recently cut-off while being driven (with check-engine light appearing), was TOWED here for service (Cont here on at least three prior occasions and recently cut-off while being driven (with check-engine light appearing), was TOWED here for service (Control #24340) on 11 August 2025 -- three weeks ago. On 29 August 2025, after approximately 3 weeks WITHOUT anyone at Bical Auto Mall calling and giving me an UPDATE on the status of such vehicle, I called and subsequently spoke with Bical Auto Mall Service Representative David Ramoutar, who basically advised me that "the car is downstairs and still won't start. " Why CAN'T Bical Auto Mall mechanics start / fix my vehicle in question, particularly WITHIN athree-week period? And why have I NOT been offered a NO-FEE -required rental car while Bical Auto Mall CONTINUES to try and fix / restart my vehicle? Lastly, will Bical Auto Mall honor the Parts Warranty for such vehicle? More

Great salesman, Knowledgeable and courteous. Charles Albanese is a delight to deal with and I would recommend him and recommended to relatives and frinds. Charles Albanese is a delight to deal with and I would recommend him and recommended to relatives and frinds. More