David Ramoutar

I brought my car in for service Saturday April 13, Oil change and inspection. They called me to say my car needed other service so I said OK. I picked up the car right before closing. When I got home I no change and inspection. They called me to say my car needed other service so I said OK. I picked up the car right before closing. When I got home I noticed scratches on the hood and under the hood the air cleaner outlet duct has this brown crud on it. And when you put the AC on you smell cleaner fluid. So I had to wait until Monday April 15 to call when they opened. Just so you know the car only has 3800 miles on it and I put it away for the winter, so it's never in the snow or the salt on the roads. So I brought the car there Monday April 15 to show them and they said they would get back to me. Nobody calls and every time I call I was told the manager was not in. Today is April 18 and I called and they told me they would call right back to me. I waited and nobody called. So I gave them plenty of time before I had to write this review. I spent over $600.00 so I think I deserve a little courtesy to have this taking care of. You think they would take responsibility and not blame me. when I took my car in I checked it all out, there were no issues but they said that's the way I brought it in. So I told them they lost 2 customers, my wife who needs a car and service and me. And I told them I would never recommend this place they could care less. Don't never buy from this dealership because you will be sorry. More

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Working with Charlie Albanese was a pleasure… he explained everything I needed to know about my new XT5 this was my 5th car from BicalCadillac and looking forward to buy from Charlie again.. service explained everything I needed to know about my new XT5 this was my 5th car from BicalCadillac and looking forward to buy from Charlie again.. service department is also great working with David More

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Very bad service I am here 5 times to repair my new car 8000 miles on the car in 8 working days I am here nothing yet it’s a lease car still no good iam tired lease expired on April first waiting to bu 8000 miles on the car in 8 working days I am here nothing yet it’s a lease car still no good iam tired lease expired on April first waiting to buy the car believe me no Body car thank you More

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Salesman Is Charlie Albany's was great the service departmentIt's with my car and what's very courteous and quick departmentIt's with my car and what's very courteous and quick More

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ALWAYS treated like their family, with my best interest truly in mind at all times! truly in mind at all times! More

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Been buying and leasing from Sammy for over 20 years. Top notch sales and services both the Owner, Sammy and his salesperson, Charlie Albanese are very welcoming and , reliable and responsive. You feel a Top notch sales and services both the Owner, Sammy and his salesperson, Charlie Albanese are very welcoming and , reliable and responsive. You feel at home in their showroom. More

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Charlie Albanese was very helpful, he took a great deal of time to explain all the features of the vehicle, which made my decision so much easier. I would recommend Charlie Albanese and Bical Auto Mall to of time to explain all the features of the vehicle, which made my decision so much easier. I would recommend Charlie Albanese and Bical Auto Mall to anyone. From Sales, to Service to Finance everyone is excellent. More

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I went for an oil change this morning and this place wanted to rob me blind. Wow! they wanted to charged my credit card 3% extra for using the card . Even third world countries don’t charge credit card wanted to rob me blind. Wow! they wanted to charged my credit card 3% extra for using the card . Even third world countries don’t charge credit cards extra fees. This tall brown guy wanted to square off me , but he was dead meet !!! This place is so unprofessional you can hear all of them gossiping about other co workers. This is not my regular dealership, I went there because it was close to home and they treated me like you meant xxxx to us but only your money we want . No should go to that place. My service advisor was great his name is David but people in the cashier area sucked . 8:am they’re sitting there eating pork chop and milkshakes 🤦‍♂️🤦‍♂️🤦‍♂️ what kind of professional services can these people offer you !!! More

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I've been with Krystal Bical Auto Mall since 1997 and I continue with them because of their professionalism and integrity. Getting a vehicle is simple and stress free. continue with them because of their professionalism and integrity. Getting a vehicle is simple and stress free. More

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Charlie A. Is very knowledgeable I would reccomend him and the dealership to every one Is very knowledgeable I would reccomend him and the dealership to every one More

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