Big M Chevrolet - Service Center

I would not recommend this Service Department. Keep my vehicle 10 days, it was worse off when we picked it than when we dropped it off. Vehicle stinks like grease and funk. Cannot get the smell out. Rude vehicle 10 days, it was worse off when we picked it than when we dropped it off. Vehicle stinks like grease and funk. Cannot get the smell out. Rude, misleading, nothing but stress. More

I will never purchase another vehicle from them there customer service needs help and the service department is horrible the person that calls to give you updated information on a service knows nothing a customer service needs help and the service department is horrible the person that calls to give you updated information on a service knows nothing about what is going on or can’t answer any questions . They have lied since day 1 and the manger will not call you back More

Drive It I wish I could say otherwise, but, I am so unhappy with my recent purchase with your dealership. I have had one major problem with my vehicle leading I wish I could say otherwise, but, I am so unhappy with my recent purchase with your dealership. I have had one major problem with my vehicle leading up to my 02/13/2019 day of service with Big M Chevrolet. I was advised by Jason only to, "Drive it." Well, I do drive it. The vehicle now has roughly 6,000 miles on it and I am sometimes scared to drive it, especially with my children in it. I am embarrassed to start my vehicle when anyone is outside of it, because of how awful it sounds. I am fearful at red lights and stop signs, because the vehicle may or may not start again and accelerate forward in motion. When I finally reach my destinations and go to place the vehicle in "park", the engine will sometimes "start" again. I wish I did have anything nice to say about my Chevrolet purchase and encourage everyone to purchase a Chevrolet Cruze but I don't. I started having problems with the vehicle before my first car payment was due. I've gone to other Chevrolet dealerships and right away they were able to hear a problem, but Big M has just sort of wrote me off and made me feel stuck in a defective vehicle. More

First car Mark was very informative and helpful. Really enjoyed working with him!! Got an awesome car at a great price. Really appreaciate him being able to get Mark was very informative and helpful. Really enjoyed working with him!! Got an awesome car at a great price. Really appreaciate him being able to get it all done in one day! More

Fast oil change/ great car buying experience Had an appointment for my 2012 oil change was in and out of there in less than 40 min and because I bought my car there and had the www.gobigm sticker Had an appointment for my 2012 oil change was in and out of there in less than 40 min and because I bought my car there and had the www.gobigm sticker on the car it was only 9.99 Great deal and great service More