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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake
Webster, TX
1,895 Reviews
Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake has been serving the Houston car purchasing community for over 30 years. Our sales staff is handpicked and groomed to give you, the customer, a fantastic buying experience. Our service department is driven to keeping you a “Satisfied Customer for Life.” If you are unable to find the vehicle that best suits your needs, please do not hesitate to contact us immediately. We can usually find that special vehicle within 24 hours.
We look forward to welcoming you to the Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake family — whether you want a new Dodge or RAM or are looking for a guide to the Houston Zoo.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,895 reviews
Verified Customer
November 21, 2025
They are the best when it comes to getting the job done in a timely fashion ! Gave me every option possible and let me choose which works best for me! in a timely fashion ! Gave me every option possible and let me choose which works best for me! More
by AROSS6553
Employees Worked With
Alex , Jazmin, adrian
November 20, 2025
Homer in parts is awesome to work with. He's very knowledgeable, dependable, and helpful with all your parts needs. Highly recommend Big Star Parts Dept. He's very knowledgeable, dependable, and helpful with all your parts needs. Highly recommend Big Star Parts Dept. More
by brian@hellyertransmission.com
Employees Worked With
Homer
November 19, 2025
It seems a little bizarre to be rating service when I still have not heard from you regarding the status of my truck. Should I assume the work is complete? still have not heard from you regarding the status of my truck. Should I assume the work is complete? More
by jeffrey.e.carr
Employees Worked With
Shane, Rachel, Nick
November 19, 2025
The whole experience was a disaster. I had my vehicle towed on the morning of 10/3. I saw online it takes up to 24 to 48 hours for a diagnostic, which is fine. However, I never received I had my vehicle towed on the morning of 10/3. I saw online it takes up to 24 to 48 hours for a diagnostic, which is fine. However, I never received one call from any Representative from the dealership letting me know of anything going on with my vehicle. I had to call every two days to try and get information regarding my vehicle which I feel I shouldn’t have to do. I received a call for the first time on 10/10 telling me my car was ready to be picked up. I picked my car up that afternoon around 5:15 p.m only for the engine light to reappear Saturday morning 10/11. I had to have my car towed back to the dealership again and proceed to not have anyone let me know they ever received my vehicle again and for it to sit for an additional two days. One of the times I called I spoke with an employee notifying him of an issue that I had with the dash on my 2022 Jeep Grand Cherokee. The touchscreen is separating and it was under warranty at the time so I needed to have it taken care of before the vehicle hit 60K miles. It was never taken care of and now I’m 100 miles from that mileage and will have to pay for this outta my pocket. This will be the last vehicle I purchase from this dealership and will be sure not to recommend it to anyone. I have no interest in getting and type of work done here, not even an oil change. The service was that terrible. More
by kvpierce
Employees Worked With
I don’t know anyone’s name because no one ever called me.
November 19, 2025
My rep Brittany was a pleasure to work with. She helped me understand the leasing options very well. She was knowledgeable about the options I was looking for and the particular model I needed She helped me understand the leasing options very well. She was knowledgeable about the options I was looking for and the particular model I needed. 11/10 service! Thank you Brittany More
by jamesrambo
Employees Worked With
Brittany Walker
November 18, 2025
Did get fuel sample like asked. No, changing of the oil or filter on dash board. A/c took a week. Which im not to mad about that. Fuel filter are stupid priced. Ill just do them my No, changing of the oil or filter on dash board. A/c took a week. Which im not to mad about that. Fuel filter are stupid priced. Ill just do them my self for now on. Its should be a crime. There in the front with easy access. Not like older model. Almost 400 dollors. My xxx hurts More
by ragan832
Employees Worked With
Idk
