Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake

Truck had three tires that were low pressure when I drove off the lot. Made it home and the next morning the tire light was on. Went to discount tire and nails in the tires required 3 replacements. Tread off the lot. Made it home and the next morning the tire light was on. Went to discount tire and nails in the tires required 3 replacements. Tread on 2 of the three were extremely low. I wonder what else wasn’t inspected. I reached ourt and didn’t get a reply. More

The customer service was very good helpful and quality. I didn't have to wait long was in and out . I didn't have to wait long was in and out . More

Great service, great prices, service advisor treat me kindly and answers all questions and concerns kindly and answers all questions and concerns More

Adrian was awesome, kept me in the loop start to finish. Not sure why some items were missed from my online scheduling. Not sure why some items were missed from my online scheduling. More

I’m very happy with the way i was treated but the used car manager have not contacted me about my Drivers seat issue thank you car manager have not contacted me about my Drivers seat issue thank you More

This vehicle purchase experience has been the worst. I bought the truck with some bumper scratches so it had to go to the body shop after a week. Told it would be 3 days and it took 5 then came back in I bought the truck with some bumper scratches so it had to go to the body shop after a week. Told it would be 3 days and it took 5 then came back in worse shape. Parts are missing aligned and has noticeable installation defects. Also the front bumper sensors no longer work. I have left messages everyday and still no reply. I’ll never do business here again. More

Came in and was upside down. . and ended up coming out with new ram 2025 with lower interest rate and my desired monthly payment . and ended up coming out with new ram 2025 with lower interest rate and my desired monthly payment More

I was ready to purchase a new Wagoneer S when I went to this dealership last Saturday. I provided the stock number on the website for the vehicle I wanted to buy to Enrique, who said he would be my sale this dealership last Saturday. I provided the stock number on the website for the vehicle I wanted to buy to Enrique, who said he would be my salesperson. He assured me that the vehicle was on the lot. When my son and I arrived, we were switched to a different salesperson, Daniel Martinez. Daniel said that they couldn't open key machine due to a technical issue. He said he didn't know when it would be fixed. We waited awhile, as we had taken Uber and didn't want to have to come back another day. At some point Daniel informed me that the vehicle I had inquired about was in transit and wasn't actually at the dealership, as I had been previously informed by Enrique. After waiting a long time Daniel said his manager had the same vehicle and he would ask if I could drive it. We had to wait a long time, again. Daniel came back and said that his manager would allow me to drive his car if I completed a pre-application to check my credit. He assured me this would be a soft, not hard credit check. I asked him to confirm this at least twice. Kevin, the manager, allowed me to drive his car and went with us on the test drive. He was very nice. When I got home, I saw that all of the credit bureaus indicated that Big Star pulled a hard, not a soft credit check, as I was previously told. I was told multiple lies by this dealership, and the customer service was terrible. Imagine a Saturday at a large dealership when no one can see any vehicles due to a technical error! I was ready to purchase the vehicle, which cost approx. $70,000. We were very disappointed and frustrated over this experience. Do not buy from this dealership! More

I love the oil change special that includes car wash,vacuum & tires rotation. The service was amazing and the service person was very helpful in dealing with decisions on my vehicle. wash,vacuum & tires rotation. The service was amazing and the service person was very helpful in dealing with decisions on my vehicle. More

Good service all ways willing to help it just great over all equally car dealers all equally car dealers More