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Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
Webster, TX
457 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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457 Reviews of Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center
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June 29, 2015
Terrible,rude, giving wrong info on Warranty Took my 2011 Ram certified I had just bought from a Dealer out of town the AC was not working and 1 recall,a small Hispanic lady tried to tell me it t Took my 2011 Ram certified I had just bought from a Dealer out of town the AC was not working and 1 recall,a small Hispanic lady tried to tell me it took 30 days for the Warranty to start and I insisted it was wright away,and she had no appointments available for 3 weeks on the AC and for the recall it would be a week,I called and left a message for the service manager 2times and never had a return call. Bad place More
by Mark1950
Employees Worked With
Service Manager,and small Hispanic lady did recalls
Helpful June 20, 2015
horriable service experience Brought my jeep in to b worked on I was told it would be a week. They never answered the phone, and if they did they just transferred me around and hu Brought my jeep in to b worked on I was told it would be a week. They never answered the phone, and if they did they just transferred me around and hung up on me. When I showed up in person Tim day told my husband he didn't bring my jeep in to service, they had no record of it. My jeep was NOT worked on. The sameday it was Brought in they parked it and said nothing was wrong with it. They kept it an additional 5, without notifying me that they were done with it, even though they didn't fix it. Tim day NEVER apologized. When I asked to talk with a manager their was none. They don't deserve any star's. More
by hateclearlakedodge
Employees Worked With
tim day
June 15, 2015
Service dept This place is horrible they lie so much, takes forever to have car fixed, and I would not a buy a car from them or recommend anyone to deal with this This place is horrible they lie so much, takes forever to have car fixed, and I would not a buy a car from them or recommend anyone to deal with this crazy people, this is the worst service dept I have dealt with with my entire life, I am 54. Horrible horrible experience and still waiting for car 2 wks already and last month it was there like 3 wks. More
by Sorry service
Employees Worked With
Tim
May 07, 2015
Been in the Shop for 23 DAYS NOW!!!!! Still no resolution. My Insurance keeps calling, I keep calling, and NOTHING! This is my work truck. I have to have it for work. They did give me a ni Still no resolution. My Insurance keeps calling, I keep calling, and NOTHING! This is my work truck. I have to have it for work. They did give me a nice little Chrysler 200 to drive, but I can't haul my equipment in a freakin' 200! Here is the kicker, I drove it to a shop, now it wont even start. I need my Truck, or I need it to go somewhere that can actually fix it. More
by Marty01
Employees Worked With
Brandon
April 07, 2015
Customer service is TERRIBLE Stay away from this dealership! Worst customer service department. If I could leave zero stars I would. They don't care that you are leaving your onl Stay away from this dealership! Worst customer service department. If I could leave zero stars I would. They don't care that you are leaving your only form of transportation there with them they could careless how long it takes to fix. Never call with updates on vehicle and when you call to check they give you an attitude for wanting to know a time frame when it will be done. I will never recommend this place to anyone More
by gtv56
Employees Worked With
Barbara Ibarra
February 07, 2015
worst car buying experience ever This dealership is worthless. Terrible service department and customer service. Wouldn't recommend anyone buying or taking your car for service to the This dealership is worthless. Terrible service department and customer service. Wouldn't recommend anyone buying or taking your car for service to them. Very disappointed More
by dubs696
Employees Worked With
service
February 03, 2015
Service Nightmare (Damaged my car) I took my vehicle in for an oil change and tire rotation. Before I left, I noticed my vehicle parked in an odd manner. Being cautious, I checked for I took my vehicle in for an oil change and tire rotation. Before I left, I noticed my vehicle parked in an odd manner. Being cautious, I checked for damage and discovered that my side mirror was broken. I informed my service advisor who said that she would have the service manager call me Monday since he had left for the weekend. On Wednesday I had not received a call so I called and left a message on the service manager's voicemail, no response. Called again the next week and asked the receptionist to have the service manager or general manager give me a call, no response. I then called Chrysler Corporate, who was able to speak with the service manager (Jeff) who said my damage was noticed when they washed my car and was preexisting. They called me a liar until I told them that it's pretty funny for them to say that because I have a camera in my car that recorded the service guy damaging it. Still fighting it...customer service sucks and they are dishonest. More
by gregs221
Employees Worked With
Barbara, Jeff
February 01, 2015
Clear Lake Dodge Service Dept My experience from the moment I entered the door was welcoming. Mr. Ike communicated my options of service with no pressure to purchase. Very knowledg My experience from the moment I entered the door was welcoming. Mr. Ike communicated my options of service with no pressure to purchase. Very knowledgable,informative and helpful especially with communicating the process and wait time. Thank you for your wonderful Custeromer service. J More
by Jctorres
Employees Worked With
Ike
December 18, 2014
Love this dealership! I have been taking my Chrysler 200 to Clear Lake Dodge for the past three years for oil changes and general maintenance. My husband also takes his D I have been taking my Chrysler 200 to Clear Lake Dodge for the past three years for oil changes and general maintenance. My husband also takes his Dodge Ram ttruck there as well. Ike is great to deal with, he is always friendly and takes great care of our cars. I feel that Ike is very honest and does not charge us for service that is not necessary. We have also bought two of our Dodge trucks from them. I would recomend this dealership to a friend. Thanks Ike!!! They also wash my car when I bring it for an oil change! BONUS!!! More
by dphillips
Employees Worked With
Ike
December 10, 2014
Excellent service for an oil change I've always changed my own oil, but with the first change needed on the new truck I thought I'd try the dealership. From first talking to Ike, servic I've always changed my own oil, but with the first change needed on the new truck I thought I'd try the dealership. From first talking to Ike, service rep, it was a great experience. He was prompt, courteous, and suggested a way I could get the service I was looking for at a cheaper price. I had a cup of coffee in their lounge and it was done. Quite fast service and in all an excellent value. I've had work done at this dealership before, but now I'll be using them for all oil changes as well. My thanks to Ike. Gary Bauman More
by baumang
Employees Worked With
Ike Eisenring
