Big Star Chrysler Jeep Dodge RAM Fiat Clear Lake - Service Center

I brought my Jeep commander in for service. The vehicle was idling bad and I had changed the Idle valve already. It took A day and a half just for them to put it on the machine. Then when they call me back was idling bad and I had changed the Idle valve already. It took A day and a half just for them to put it on the machine. Then when they call me back (after having to call them several times) They said I needed an Idler valve. A water pump, New brake pads and new spark plugs. (The spark plugs were changed about a month before this) I sent my son to pick it up on Monday morning and they told him they didn't take credit cards over the phone because they have to check for ID. I took off work and went up there. The cashier took my credit card and never checked my ID. He then told me they would take credit cards over the phone. Bad experience with this service department. More

I was appalled at the lack of customer service and actual auto repair service of this business. They are only in the business to overcharge people for work that is not being done or work that does not need t auto repair service of this business. They are only in the business to overcharge people for work that is not being done or work that does not need to be done. No worries CL Dodge. I won't ever use your services again or recommend anyone to you. As a matter of fact I will discourage people from using you! More

While working out of town my engine blew and this was the dealership I took my truck to. The service dept took 37 days to make the repairs, ordered the wrong parts thus delaying the repairs by two weeks and dealership I took my truck to. The service dept took 37 days to make the repairs, ordered the wrong parts thus delaying the repairs by two weeks and since I have picked the truck up the service engine light has come on 3 different times. I have written a compaint to the general manager and have yet to get a response after 2 weeks. This dealership did slow work since my engine wascvered under warranty. More

LONG BUT INFORMATIVE: Our "special needs" LONG BUT INFORMATIVE: Our "special needs" vehicle was taken in twice in less than six months for transmission problems. BOTH TIMES, after seveal LONG BUT INFORMATIVE: Our "special needs" vehicle was taken in twice in less than six months for transmission problems. BOTH TIMES, after seveal days of waiting, when we called to inquire about the status, Danny's "coined" response would be, "we are still looking at it'. When I asked what this meant, he would then go into automotive jargon that I did not understand. When I asked him to explain in common language, he couldn't. He would then go back to, "we are still looking at it." FRUSTRATING, BECAUSE THIS IS A SPECIAL NEEDS VAN, AND IS NEEDED ON A REGULAR BASIS. I ended up speakig with Mr. Robert Jackson, Service Mgr., who was professional, but took up for his UNPROFESSIONAL EMPLOYEE, DANNY. While I respect Mr. Jackson for taking up for his subordinate, I believe if he dealt with such an unprofessional employee as Danny, he would not have been so supportive. I then spoke with Mr. Lincoln Stahl, General Sales Mgr., who was professional and attentive. In fact, SURPRISE, SURPRISE, AFTER FIVE DAYS OF WAITING OUR VAN WAS SUDDENLY IN THE BAY AND BEING WORKED ON!!!! In short, Danny of th Clear Lake Dodge Service Dept. is about the MOST UNPROFESSIONAL person at this business. He may know his business about vehicles, but his customer service skills are very lacking! INTENSE TRAINING FOR DANNY!! More

Our experience at this dealership makes me want to not trust anyone. Dec. 9, 2011 we found what we thought was a perfect 2011 Chrysler 200 convertible. Loved the car. It had a door nick on passenger do trust anyone. Dec. 9, 2011 we found what we thought was a perfect 2011 Chrysler 200 convertible. Loved the car. It had a door nick on passenger door that we did not see until next day. The Lincoln and salesman said it would be fixed. We did not get the fix scheduled until Feb. 6 because of weather. (the dealership repairs minor things in back parking lot outside) Wife parked the car in front of the main showroom on Monday evening and exchanged her keys with Robert Jackson, Service Manager, and drove the loaner home. At 1:15 pm on Tuesday Mr. Jackson calls my wife to inform her the car was stolen from the dealership. Jackson had not secured her keys and had left them on top of his desk and had not moved the car to the service area. Someone (inside job?) entered Jackson's office, took the keys, and drove the car off the lot at 9:06 am. With 50 employees walking around! The car was recognized to be missing at 9:15 am. The police and my wife were not called for 4 hours. The car was recovered three weeks later. The dealership management looked at us and basically said here's your car. They made no offer to pay for lost personal items. We did not want to drive this car because we had no idea what it had been through in the three weeks. The General Manager, Mike Marinez, basically treated us like any other trade deal. We came out $2,000 upside down on the deal to order a 2012 replacement. Dealership installed EVTS on this car. They got the money for this by only offering us NADA clean sale price for damaged vehicle. Did not cover the payoff. This dealership is in business to sell cars. The new car was not detailed when delivered, finance manager had poor customer skills, management barely spoke to us when we came to settle the deal. Most totally unprofessional place to deal. Never again. More

The purpose of my visit was to have the oil changed on my Jeep. The service advisor was very courtious and friendly, He promptly pulled out my vehicles history, advised me that there was a recall and he said Jeep. The service advisor was very courtious and friendly, He promptly pulled out my vehicles history, advised me that there was a recall and he said he would take care of everything immediately. He also offered to have my tires rotated and to have the Jeep washed. All was donre in under an hour and I was on my way. Thanks for the prompt service. More

I did not purchase my 2006 Dodge Magnum at this dealership, however, it is closer to where I live, and they have provided great service in the past. I had taken my car in for some extensive TLC as dealership, however, it is closer to where I live, and they have provided great service in the past. I had taken my car in for some extensive TLC as it was getting close to the 100k mark, and I would like for it to take me for at least another 100k. There was some body work, full engine and transmission service, new brakes and some fixings on the interior. While it did take a couple of weeks to get all of the work done over the holidays, they did an awesome job and were super friendly and helpful at all times - even when I was getting a little impatient. When I received my car back, there was a minor fix that hadn't quite been completed, and a strange rumble was evident. We arranged to take it back and they fixed the minor thing quickly and efficiently, but were unable to find the cause of the rumble, advising me to bring it back if/when it rumbled again. The rumble just got worse until I went in and insisted the service guy, Max, come for a joy ride with me to experience the rumble. He and his tech both agreed there was something wrong, but it may not be related to the work they did. I got upset at this as surely, "It must have been related to the work they did!!". We agreed that I should take the car back in to be checked out the next day. So, at the third time to take my Magnum to the dealer, I was starting to get upset, having spent a LOT of money to make her sweet. It is here that I have to step up and bring full recognition to an outstanding level of customer service at Clear Lake Dodge. Not only was I provided with a courtesy car - again - which I was not expecting, they discovered that the rumble issue was NOT related to the work they did, but they fixed it anyway, AND washed my car - again! These guys understand how to provide a service that will make you want to come back. Even during busy times, I was made to feel like a valued customer, and treated with utmost respect, even when I wasn't so happy. I'm a customer for life. Love those guys. More