Big Star Ford

Need to have more comfortable seats, in the waiting area and more comfortable seats at the desk while you making the deals. need to have a variety of snacks in the waiting area and need to have someone at t and more comfortable seats at the desk while you making the deals. need to have a variety of snacks in the waiting area and need to have someone at the desk where you order accessories at all times More

Advantage oil change says top off all fluids… did not top off coolant. Very disappointed when I called I was told the wording on my invoice has been wrong for the last three years… off coolant. Very disappointed when I called I was told the wording on my invoice has been wrong for the last three years… More

Ali is great! ! 2nd time I’ve bought from him. Easy finance and delivery. A Plus!!! ! 2nd time I’ve bought from him. Easy finance and delivery. A Plus!!! More

Our sales person Richard was very helpful. Patient and knowledgeable. Everyone at the dealership were kind and showed sincere concerned for our needs. I give them an A+. Patient and knowledgeable. Everyone at the dealership were kind and showed sincere concerned for our needs. I give them an A+. More

Jose was exceptional in his service, he answered all my questions with sincerity and clarity and ran me through each process of the sale. Even after finishing the deal he has been very helpful with maintai questions with sincerity and clarity and ran me through each process of the sale. Even after finishing the deal he has been very helpful with maintaining my new Ford Maverick More

Was able to get my truck in fast and they had work done quickly and efficiently. quickly and efficiently. More

This visit was great, quickly got me checked in and maintenance was completed quickly Excellent maintenance was completed quickly Excellent More

Ali was great and made The transaction easy and enjoyable. I would certainly recommend him to friends and family enjoyable. I would certainly recommend him to friends and family More

I will only buy a vehicle from this dealership I have had nothing but good experiences with them nothing but good experiences with them More

Why they call it SERVICE DEPARTMENT is beyond me. I’ve had several recalls on my 2020 Explorer. But they ONLY do the recall fixes over night. They said they would find someone to take me home but nev I’ve had several recalls on my 2020 Explorer. But they ONLY do the recall fixes over night. They said they would find someone to take me home but never did. At 75 years old, I had to walk the 3-1/2 miles home in 100 degree heat. Another time I made an appointment for an oil change at 3:30pm. I showed up at 3:15 and saw my vehicle go up on the rack at 4:30. It came down at 5:15 and I had to wait in a line of others to pay my bill. They have done away with the Cashier dept so the service scheduler now handled payments AND incoming service work. In addition, I looked at buying my Explorer from them due to the proximity to my home. When they handed me the quote, there was a $2000 line item entitled OTHER FINANCIAL AFTERMARKETS. I asked what that was and was told only that they include it on all of their quotes. Then I asked them for the quote to take with me and they refused. More