Big Star Hyundai - Service Center

Not very honest when dealing with warranty issues. They find ways not to honor your warranty. They will work the angle that you have not changed your oil per Hyundai maintenance guidelines telling you it s find ways not to honor your warranty. They will work the angle that you have not changed your oil per Hyundai maintenance guidelines telling you it should be performed per sever duty service and not per Hyundai normal service. This never happened when the dealership was Ron Carter Hyundai. My daughter's Santa Fe has only 41k miles, 4 years old and has had the turbo replaced 2 times. Ron Carter Hyundai replaced it the first time per Hyundai warranty and Big Star Hyundai 11k miles later claimed it failed per sever duty mileage guidelines. Also her car set on their lot over 4 months for them to get the part. Please do not use Big Star very dishonest. The manager got very angry with me when i discussed warranty issues and oil changes, also that I had bought 2 Hyundai from Ron Carter and their service was outstanding but due to your shady practices I decided to purchase my wife's new 2022 Hyundai Palisade from a different dealership paying cash and would never ever consider doing any business with you. Do not do business with this dishonest business. More

WE PURCHASED A 2022 ELANTRA ON OCTOBER 23RD OF LAST YEAR. IT HAS BEEN BACK TO THE SHOP AND SINCE THEN IT HAS NOT STARTED OVER 6 TIMES AND SITTING IN MY GARAGE RIGHT NOW UNABLE TO START. I WANT TO GET OUT OF IT HAS BEEN BACK TO THE SHOP AND SINCE THEN IT HAS NOT STARTED OVER 6 TIMES AND SITTING IN MY GARAGE RIGHT NOW UNABLE TO START. I WANT TO GET OUT OF THIS AGREEMENT TRULY THIS DEALERSHIP AND THE PROPLE THAT WORK FOR THEM ARE FULL OF IT. THEY DON'T CARE ABOUT ANY ONE. I SCHEDULED TIME TOI BRING CAR IN IS NEXT WEEK WHICH WE CALLED A WEEK AGO COMPLAINING THE CAR WOULD NOT START WITHOUT A BOOST. 2022 ,WHO WOULD WANT TO KEEP THIS CAR. THEY NEED TO COME GET IT AND RELEASE ME FROM THIS OBLIGATION. VERY UNHAPPY CUSTOMER. THE ATKINS More

Purchased a 2021 Venue in December and have had my second experience with the service department at Ron Carter in Friendswood. I called to speak to a service advisor or manager on the phone (the chat option experience with the service department at Ron Carter in Friendswood. I called to speak to a service advisor or manager on the phone (the chat option is a real bust - they can't help and don't get back to you), held for a brief time, then was told they were all too busy to take my call. I was asked to leave a message and told them I would but knew they would not call me back. Guess what, they did not. So I went in to the dealership the next day. About 6 service advisors, at least half playing on their phones - two looked up to see if they could help me. First I asked about them getting the message to call me back - deer in the headlights. Looked my name up on the computer... still nothing. So was asked what I needed... Asked about the 3 year, 36,000 mile complimentary service I was told I would receive with the purchase of my new Venue (confirmed this via the internet since the chat person, nor the person on the phone could tell me If I had this benefit). Told the service advisor (a very nice person) that I have always changed the oil in my vehicles at 3,000 miles - I was a professional mechanic for 10 years myself. Said my vehicle had 2,800 miles now but was planning a long trip and didn't want make the trip before changing my oil. Here's the Ron Carter/Hyundai response: Hyundai recommends oil changes at 7,000 miles, but we live in the Houston area which is considered a harsher environment where they recommend 3,700 mile oil changes. So, here's the way your complementary oil changes will work: Ron Carter will pay for your first change at 3,700 (won't do it before then), then Hyundai will pick up the 7,000 mile change, then YOU PAY for the next change, then Hyundai for the 14,000 mile, then YOU PAY, then... etc., etc. So, Hyundai recommends 3,700 mile changes in the place I live and purchased my car but the complimentary changes only apply to places I don't live - huh? Good job Ron Carter! Perhaps you might want to let the customer know just what your "complementary" oil changes will cost them up front. But remember to change the oil at 3,700 miles or the warranty might be voided (they did not tell me this but I know how this thing works). It's going to be a long haul until my car is out of warranty and I don't have to go to the Ron Carter service department for my "complementary and warranty" work. Next closest dealer is down in Texas City and I'm sure they don't want my business since I didn't buy my car from their dealership... but they do offer warranty for life! More

Adrian Chapa is awesome. He scheduled my Hyundai quickly for the replacement of the window regulator that failed. While there, they replaced belts per the maintenance schedule and all was done the same day. for the replacement of the window regulator that failed. While there, they replaced belts per the maintenance schedule and all was done the same day. More

...even worse service department I was involved in an accident in December 2019, we are in March 2020 and my car still has not been fixed. It has been a nightmare, I could go on and o I was involved in an accident in December 2019, we are in March 2020 and my car still has not been fixed. It has been a nightmare, I could go on and on about the long list of things that have gone wrong here, but I won't bore you with the details. The bottom line is that my car WHILE IT WAS IN THE SHOP, was wrecked by a mechanic, an employee of theirs, who was DRIVING A CAR WITHOUT BRAKES! (This alone says a lot about the quality of mechanics they have working on our vehicles) They consistently lied about having gotten in contact with my insurance company. They have consistently lied to me. Every time I am able to get a hold of them, I am told a COMPLETELY different story. Nothing matches and NOTHING makes sense. I have attempted to get in contact with SCOTT on several occasions. I have sent several e-mails and have requested that he call me. I have not heard a peep. It is very unfortunate that Ron Carter has this level of customer service. To this day, at this very moment, they still have my car and still, my car has not been fixed properly. I am writing this in hopes that someone will read this and stay away from this place. I have never had a worse customer service experience in my life. It's sad. Just sad. More