Big Two Toyota of Chandler - Service Center

My service writer Garrett has provided my wife and I over the past three years, simply the most accurate, caring, informative, timely and most transparent communication, which in this field, can be challengi the past three years, simply the most accurate, caring, informative, timely and most transparent communication, which in this field, can be challenging, at best. Through his help and knowledge I was delighted to have purchased a New 2020 XLE Hybrid Highlander, which is brilliant. Big 2 will not disappoint. More

I've been going to this dealership since 2006 and, between my spouse and I, we have purchased 3 vehicles from Big 2. We've always had them service our vehicles. We have never had a problem with any as between my spouse and I, we have purchased 3 vehicles from Big 2. We've always had them service our vehicles. We have never had a problem with any aspect of the dealership! More

Disappointed in experience...appointment was at 7 am, sat in my car until 7:32 am when service tech took my info and sent me inside. Turns out the only service needed was tire rotation and inspection, took u in my car until 7:32 am when service tech took my info and sent me inside. Turns out the only service needed was tire rotation and inspection, took until 10:32 am to pay and get out the door. More

Alex Carrillo does a good job...very reliable and up front with me. Work is always complete and on time. Have not had any problems, front with me. Work is always complete and on time. Have not had any problems, More

Edie got my car in on time and explained my sevice review. The car was clean when returned. Will continue regular service at th is dealer. review. The car was clean when returned. Will continue regular service at th is dealer. More

You know how people hate to buy cars, well this dealership is a perfect representation of why. I guess I am to blame for assuming they would be honest in their transaction. I bet everyone but me al dealership is a perfect representation of why. I guess I am to blame for assuming they would be honest in their transaction. I bet everyone but me already knows but DO NOT BUY THE EXTENDED WARRANTY. Eventhough they tell you it covers oil changes past their Toyota care, it doesn't. When purchasing the vehicle the guy SPECIFICALLY said all maintenance, and I stupidly paid $2,000 for it. I will be reaching out to a lawyer regarding this misrepresentation. More

I trust this dealership! I purchased my vehicle here because of the price (offered the best discount - significantly better than other Valley dealers!). We then moved away bu I purchased my vehicle here because of the price (offered the best discount - significantly better than other Valley dealers!). We then moved away but now we are back in Gilbert. Coming back to Big Two for service only made since. We were NOT disappointed! We've used many dealer service shops over the years and seldom can I say the we "trust" Garrett and Big Two. We're customers for life! More

Billy Garlin the reason I come to Big Two for ALL of my service needs for two vehicles is Billy Garlin. I've been around a while and had a lot of service advisors the reason I come to Big Two for ALL of my service needs for two vehicles is Billy Garlin. I've been around a while and had a lot of service advisors, and he is the best ever, by far. Keep him happy if you want me to continue to patronize your service department! More

From Joseph cammarano, I always receive great service from big two. From Stephanie, service advisor to the techs that do the work, they really care about the customer. from big two. From Stephanie, service advisor to the techs that do the work, they really care about the customer. More

My car was fixed just as promised, but when I arranged to pick up my car with contactless payment and pickup, I noticed only one other person wearing a mask, and that was another customer. Not a single perso pick up my car with contactless payment and pickup, I noticed only one other person wearing a mask, and that was another customer. Not a single person in the service area dealing with customers was wearing a mask. This places all the customers at risk. Big Two Toyota really needs to do a better job of requiring all their employees to wear masks. More