Big Two Toyota of Chandler - Service Center

I have been bringing our three Toyotas into Big Two for service for years. Blessed to be able to request a technician or advisor of my choice. For years we have been using Jean Chamalbide (Gino) as our t service for years. Blessed to be able to request a technician or advisor of my choice. For years we have been using Jean Chamalbide (Gino) as our technician of choice. I am extremely happy with his technical ability in diagnosing issues we've seen and his professionalism when working on our vehicles. I would highly recommend him, and have, to all Toyota owners. More

Recall appointment Edie is always wonderful and so helpful! Plus, the fixing the airbags was free which is always good! I've been with Edie for a couple of years and sh Edie is always wonderful and so helpful! Plus, the fixing the airbags was free which is always good! I've been with Edie for a couple of years and she is always on the ball. I really appreciate Big Two Toyota! More

Going beyond When my service advisor was told that a marble was caught in the groove of the passenger seat he immediately said he would look for a remedy. He sent When my service advisor was told that a marble was caught in the groove of the passenger seat he immediately said he would look for a remedy. He sent it back for the oil change and had the marble removed. Juan Ramirez never fails me or my Prius. More

60K Maintenance on 2015 Toyota Tacoma I just recently brought in my 2015 Toyota Tacoma for it's 60K maintenance service and found out that my service advisor had called in sick for that da I just recently brought in my 2015 Toyota Tacoma for it's 60K maintenance service and found out that my service advisor had called in sick for that day so I'd have to wait for the next available advisor which took an extra 10 minutes or so which wasn't that big of a deal since I had the day off. The advisor that helped me out did a great job of telling me what they would be working on and how long my wait would be, he also called a Lyft driver to give me a ride home since they were going to have to keep my truck for a bit longer than expected. I love the attention that I'm given anytime I bring my vehicle in for service and even when my regular advisor wasn't there I was tended to right away......I never come away disappointed and love the lounge area where you can grab a quick bite to eat and connect to their free wifi. More

Edie Emory We appreciate the support and service that Edie Emory has provided us for two Toyotas in a row. Thank you for taking such good care of us. We appreciate the support and service that Edie Emory has provided us for two Toyotas in a row. Thank you for taking such good care of us. More

Very detail oriented and good service They provide you a detail report of service complete on the car and they are trustworthy. They also give you photos of what needs to done to be repair They provide you a detail report of service complete on the car and they are trustworthy. They also give you photos of what needs to done to be repaired on your car. More

Regular 55K Mile Service I had made an appointment earlier in the week and arrived about 10 minutes earlier and was warmly received by my Service Advisor. We went in a sat dow I had made an appointment earlier in the week and arrived about 10 minutes earlier and was warmly received by my Service Advisor. We went in a sat down to review my service requirements and then I take off on a bike ride for several hours. Upon my return, I got a cup of coffee and met with my advisor, Billy Garlin. All my service items were completed and he took me over to the cashier to pay and have my car brought around. My vehicle had been washed and I will be back for my next service. More

Good timely service Always comfortable showroom waiting area good snack selection and nice new car display. Someday I'll buy a 2020 Toyota Highlander Platinum Limited Hyb Always comfortable showroom waiting area good snack selection and nice new car display. Someday I'll buy a 2020 Toyota Highlander Platinum Limited Hybrid maybe More

Good Ser8vkice George could not have been nicer. He turned a potentially bad situation into a humorous moment for both of us. The parts were not there and they had t George could not have been nicer. He turned a potentially bad situation into a humorous moment for both of us. The parts were not there and they had to order them from another dealer. I was not pleased because of the long wait and told him we have been customers since 2005. He asked if we had any other mix ups during this time and when I said no he said once in 15 years was a good score. He made an irate person ( me ) smile and diffused my anger. George is a good man who deserves a raise. Bill Reinson More

Excellent service The Highlander had an oil change and tire rotation. We dropped it off for the work to be done. The work was excellent and done timely. We were call The Highlander had an oil change and tire rotation. We dropped it off for the work to be done. The work was excellent and done timely. We were called and everything was done and ready when we picked up the car. More