In September 2015 our family of 6 traveled across the country from Detroit to Salt Lake City. Unfortunately, we got stopped in Lincoln, NE in the middle of a crazy thunderstorm with a high engine temperature. Our trusty Astro van of 7 years finally reached the end of its usable life. We were in deep need of a replacement vehicle and drove to nearly every used car lot in Lincoln, finally finding Bigler Motors in an online search. Chris and the guys at Bigler were awesome! They gave us all the facts about the vehicle and no sales pitch. The Yukon we picked out was beautiful and well serviced by the previous owner, so we made the purchase.
What happened next is what made Bigler Motors a superstar in our eyes. We got everything unloaded from the van and loaded into the Yukon. Everyone comfortable in a seat we hit I-80 heading west into another terrible thunderstorm. The newness of the vehicle took some time to get accustomed to especially in the storm. After about 10 miles I noticed the engine speed was higher than I expected. Wanting to rule out user error I had my wife search the owner’s manual for an overdrive switch or button. There isn’t one and after several attempts to verify the gear shifts we were confident it wasn’t shifting into 4th gear. At the next exit I called Chris on his cell, after hours. He called me right back and assured me they would take care of us.
There wasn’t anything to do but drive the 30-ish miles back to Lincoln and have it checked... in the morning. Sure enough, the vehicle needed a new transmission. That’s when the owner, Eric, jumped in and committed to make everything right and he did! He went above and beyond what anyone else would do. He cared for our large family with a loaner vehicle, food, and accommodations until it was fixed the next day. It was difficult to be patient 900 miles from home and our destination and 5 days into our trip, but we had the Bigler Motors assurance and Eric's personal commitment that they would make it right.
We deeply appreciate the integrity, honor and customer commitment of the team at Bigler Motors. They are a great business because they are amazing people. It took all of them and more to make this one right, and they did it! Thanks guys!
I Recommend This Dealer:
The guys at the transmission shop!
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