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Bill Collins Ford Lincoln

Louisville, KY

3.5
355 Reviews

4210 Bardstown Road

Louisville, KY

40218

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355 Reviews of Bill Collins Ford Lincoln

May 28, 2025

An Utter Disgrace to Customer Service Bill Collins Ford’s service department is an absolute trainwreck, and my recent experience confirms they have no regard for their customers’ time or trust. I arri More

by JKing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carrie Williamson
May 17, 2025

Loved working with Missy Boyd. She took the time with me to make it a great experience. More

by dkomar
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Missy Boyd
April 01, 2025

My experience with Bill Collins was exceptional. David Russell was our salesman. David was the best car salesman we’ve ever had. Very knowledgeable and very easy to work with. More

by Phowell.917
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Russell-sales, Steve Grigsby-service mgr., Shane Collins
March 26, 2025

Bill Collins Ford supports their customers and service department for 100% customer Satisfaction try their service department and ask for Daniel he will treat you Great! More

by ddkirks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Embury, Shane Collins
February 19, 2025

Service manger Daniel Embry always goes above and beyond when issues come up with my F-150 More

by Bowlingmike2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Embry
February 01, 2025

Bill Collin’s has the worst customer service! I had an awful experience with this dealership’s service department. Izzy and Jordan are the worst and most lazy “service advisors.” As a service adv More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Izzy
January 24, 2025

Hunter A. is a service advisor, on a Saturday, I walked in, which is nice I didn't need an appointment. Hunter is professional, respectful and patience. I appr More

by Cyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with Shane Collins, only Hunter and the other service writer who worked with Hunter on 1/18/25, Shane Collins
December 20, 2024

Went in to work a deal to trade in a recently bought used vehicle that my wife was unhappy with. Got a decent trade in offer and worked a deal to buy a Lincoln Corsair. Although this took a considerably amou More

by marklaw59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Collins
October 19, 2024

The service was great however they did not put a sticker on my car telling me when my next service should be. Very nice and Courteous people helping. I had an appointment and it was done on time so apprecia More

by jskin32786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Collins
April 04, 2024

Had my 2020 tremor truck for 6 months with a transmission issue, poor communication and this vehicle was under warranty. No help from ford nor Bill Collins. Had to make 6 months worth of payments with no veh More

by Unsatisfied
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel service writer, Steve service manager , Shane Collins
Apr 05, 2024 -

Bill Collins Ford Lincoln responded

Thank you for sharing areas that the staff at Bill Collins Ford can concentrate on to better improve customer service/ experience. I’d welcome an in person or telephone conversation to understand better as the notes that have been reviewed show that a loaner / rental vehicle was offered. The almost 200 staff members of Collins Auto Group work diligently to support our families by providing excellent customer service so your feedback and clarification would be welcomed. Respectfully, Andy Hall 502-459-9550

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