Bill Cramer Chevrolet GMC

New vehicle experience This dealer went the whole distance in making me happy with my purchase. From the sales manager to the sales rep, including the business manager, II This dealer went the whole distance in making me happy with my purchase. From the sales manager to the sales rep, including the business manager, II had a very good experience. I do recommend this dealership. They have a huge selection of vehicles and will make the price right for the buyer. Overall great experience. More

Shady Chevrolet Dealership After looking up to see if my problem could be a recall, I was given a case number from GM and told the service would be free of charge if it was inde After looking up to see if my problem could be a recall, I was given a case number from GM and told the service would be free of charge if it was indeed that issue. Otherwise, I would have to pay. I scheduled an appointment for 10am last Tuesday at BCM. At 3pm that day, I hadn't heard anything and needed to know if I should get someone to pick me up from work or not, so I called my service advisor. He didn't even know what was going on with my vehicle. He looked and informed me that it was still waiting in line to be seen and might not be touched until Wednesday. What's an appointment for?! Wednesday, he calls to tell me it is that recall issue, but I'm not covered according to what he looked up. I let him know that had it been the recall, I was given a case number from GM that would indeed cover me. I provided him with the information and he said he would look into it and get back with me. Thursday, I hear back from him. He says I am covered but only with a $100 deductible. I agree just so they'll finally fix my car and immediately contact GM. They hadn't even heard from BCM. There shouldn't be a deductible on a recall. And I'm told they would contact BCM to straighten it out. My car is ready on Thursday evening, but I'm waiting to hear back from GM about this deductible. Friday, I can't go all weekend without my car, so I pay the $100 and cross my fingers that GM will reimburse me. Monday, GM states they are investigating the situation. Today, GM says the service manager of BCM informed them that it was NOT that recall issue and could've charged me more, but were being nice since I had previously been an employee. As a previous employee, I will admit to the public that we were sent out to get newspapers and during office hours, we would all fill out this business for Best of Bay enough times to get them to win. More

Went in for oil change and was in and out in no time. went in for an oil change and was in and out in no time. like that they have separated this service from the repair side of the house. nice waiting went in for an oil change and was in and out in no time. like that they have separated this service from the repair side of the house. nice waiting room and staff were very nice also. More

Timely & courteous Great service. Only took about 20 mins to get my oil changed. Attendants were very helpful. Hopefully all visits will be this smooth. Thank you. Great service. Only took about 20 mins to get my oil changed. Attendants were very helpful. Hopefully all visits will be this smooth. Thank you. More

Timely Courteous Service In and out in a timely basis. All seemed to want my vehicle properly serviced and on time. This was a recall, so there was no exchange of money from m In and out in a timely basis. All seemed to want my vehicle properly serviced and on time. This was a recall, so there was no exchange of money from me. More

Very disappointed Should have negative stars. They sold me a 2013 Suburban and told me I had 60 days to find any problems and bring it back so they can fix it. 2 weeks Should have negative stars. They sold me a 2013 Suburban and told me I had 60 days to find any problems and bring it back so they can fix it. 2 weeks later, brakes were making grinding noise and truck was bouncing during braking. Took it in (about 300 miles later) and they rotated rotors. Problem didn't stop. Took it back and they rotated them again. Bouncing stopped and grinding noise stopped temporarily. Grinding started again and they are now telling me the rear rotors, pads and calipers are all bad and they want $1100 to fix. They said we've now put too many miles on it and it's past the 60 days. Well, DUH!!! You didn't fix it the first 2 times I took it in. Bill Cramer waited until it was past the time allowed to deal with and fix the actual problem. The assistant manager was rude and disrespectful. Kept interrupting me when I was talking. Raising his voice and came close to calling me a liar. He said that this info isn't on the ticket so I didn't actually address this problem before. I can't help what they write on the ticket but they were told about these problems. I also don't stand there in the garage while they are doing their job to make sure everything they find goes on the ticket. How am I supposed to know the calipers are causing the problem? They are the ones doing the inspection. Jeff in the service department tried to work with me but the assistant manager wanted to be "not nice". They sold me a vehicle with bad breaks and they won't fix it. Their inspection ticket they fill out before it goes up for sale says brakes were inspected. Clearly that wasn't true or they new they were bad and didn't want to fix it. I would feel more comfortable going to a shady used car dealer that wore a mask, worked from a warehouse, only took cash, and grinded all the serial numbers off. Never buy from Bill Cramer unless you like getting the shaft and enjoy being lied to. More