My Review Of Bill Dodge Auto Group:
Purchased a used 2011 GMC Acadia SLT2, went to pick it up six days after trying it out and making down payment (they said that was the soonest they could have it ready- they were going to put new brakes and tires on it). When we arrived to sign documents we were told the vehicle was in having the brakes and tires put on so couldn't see it while waiting. We were taken in over an hour after our scheduled time to sign the paperwork and by the time we finished, they were closed. We were kind of rushed to change our things over from our old car and it was almost dark so we didn't get to look the vehicle over at all. We get on the highway to go home (about an hour away) and hear a horrible noise and the vehicle has a vibration. We pull over once we get off the highway at a gas station where we have light and see that the front mud flap is broke and just hanging on one side. The next morning in better light (vehicle is black) I see a dent in the trim that runs along the bottom of front fender (same side as broken mud flap) and a gouge in the paint as well as some other scratches. Obviously, something had happened to cause this damage to the front end but nobody seemed to know what. I also now feel they knew and that is the reason we were not shown the vehicle while waiting over an hour to sign paperwork. The vehicle had not been detailed (only vacuumed), there was dust and dirt over entire interior, and the windows had streaks and prints all over them.
They took the vehicle back the next week fixed the dent, the paint and the mud flap but the vibration remained. Long story short, the vehicle goes back a total of five times, they change a couple wheels, front hub, u-joint (rear drive shaft) and one tire but the vehicle still had a vibration/shake. They tell me it's the low profile tires and I am feeling the road surface. I do understand that with low profile tires you do feel the road and I do know when I am feeling road surface. I did get another call stating they would like for Bob to go for a ride with me and see if we can get it resolved. I drove back to Westbrook (sixth time vehicle has gone back), we took a drive in my car (he drove since I feel it most in the driver's seat), said he didn't feel anything that didn't seem normal. I then drove a 2014 Acadia with similar tires and though I did feel a slight vibration at higher speeds I still feel that it isn't the same type of jumping/shake that I feel in my car. I felt the vibration in the new vehicle was an even, all over type whereas, I don't feel that way in my car. I feel that mine is somethign to do with a front tire (not necessarily the tire itself but something that moves it). I have had other's drive my vehicle (some who have low profile tires) and all agree with me, it doesn't seem normal.
I will say the vibration is not nearly as bad as it originally was but though they say they don't feel anything out the ordinary for and AWD with low profile tires, I still feel that something isn't as it should be. I have agreed to drive it for a while and see how things go (what else am I going to do?) but still am not happy with the way the vehicle rides at highway speed. I can't imagine anyone would like feeling a vibration or feeling like your front tire is shaking so I don't know if all who own an Acadia with 20" tires just deal with this if it is normal. I have kind of received different stories from service manager, mechanic that worked on it and Bob as to what was actually changed and what was wrong. I will say that Nick, Eric and Bob have all been very nice overall and I agree they have tried but I still feel that at some point it will be found that something that was not as it should be. It has been alot of frustration, time off work and trips back and forth and I just wish I could fully enjot the vehicle.
The last note, if you have any doubt that you might not want your extended warranty, don't buy, because that was a lot of frustration, unreturned calls and emails to Damien that took over two months to finally get it cancelled. I am told that if something goes wrong they will fix it.
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Bill Dodge Auto GroupAdded:
10/21/2013 9:11:58 AM
We would like to sincerely apologize for any inconvenience and frustration with this situation. I am glad to hear that you are happy with Nick, Eric and Bob as they have tried their hardest to correct this concern. It can make our job challenging when we are unable to duplicate an issue that a customer is experiencing. We deeply value your relationship with Bill Dodge and are committed to providing you with the highest level of service simply because our customers deserve the very best.