Bill Dodge Kia

I bought my first Kia back in 2007 and it was a great purchase. Love the Kia brand itself. So, when it came time for my wife to get a new car we went back to Kia because we had been so pleased with min purchase. Love the Kia brand itself. So, when it came time for my wife to get a new car we went back to Kia because we had been so pleased with mine. We picked the one she wanted and started the paperwork. 4 monthes later, and we are still doing paperwork. The dealer sold us the wrong car/vin#!! The day we "bought" this car, the finace representitve flew through everything and did not really listen to our questions and forgot to collect our downpayment and our ID's, and once he was done, him not us, he left, like locked the door and turned off the lights and went home. Meanwhile we are still in the parking lot getting it insured. So they had us come back in a few days later when they relized their mistake, to resign all the documents again, fine, annoying but fine. Then, we get a call a week or so later saying we needed to come back in and do it again because something happened with the paperwork and it needed to be redone. So we were very frustrated at that point and explained to the account manager this. I mean if my wife had been pulled over they could have arrested her since the VIN didn't match. If she had been in an accident, dealing with the insurance would have been a nightmare, since we had insured the VIN#, they had given us, which was wrong. He apologized and was willing to throw in a few features to try to make us happier. So, ok, we filled the forms out and felt a little better, but that excitment of getting a new car had already been extremely dampened and now we were just hoping it was over and done with. Now, 4 monthes after our purchase, we get a call saying they are still having issues with the paperwork and need us to to fill out more paperwork since the Original VIN#/car they recorded that they sold us is still somehow tied to us. Looking at the paperwork and they want us to sign a title as the seller of a car we have never owned as well as a number of others. I will not buy another car from this dealer. I love getting my car serviced there, they have been great in that deptartment but I have no confidence in the sales department. Not to mention that while I was getting my kia inspected, waiting in the waiting room, I can hear the sales staff making fun of customers. I was not the only customer sitting there but how innapropriate to make fun of customers where other customers can hear you. I will also be sending this message to KIA itself, so they can be aware of the face that is selling their cars and the image they are putting out there. More

My first new car and I am very pleased with it. Thank You Bill Dodge for a smooth and easy transaction. I recommend this dealer for anyone looking for a new or used vehicle. After the sale I was taking You Bill Dodge for a smooth and easy transaction. I recommend this dealer for anyone looking for a new or used vehicle. After the sale I was taking to the service department and introduced as part of the family. I'm hoping not to have to see that part of my family for awhile. More

Had firstvisited dealer looking atused SUV"S and dealt with Tony. After looking at used found new Sportage holdover at veryreasonableprice. Shopped around at othermakes and checked reviews of Kia and deci with Tony. After looking at used found new Sportage holdover at veryreasonableprice. Shopped around at othermakes and checked reviews of Kia and decided on Kia. Returned to Bill Dodge and saw Tony and bought the 2010 Silver Kia Sportage. Got excellent treatment and quick procees buying car. Thanks to Tony and chad got options I wanted and terms We were looking for. Definatelywould recommend to friends and return there myself in future. More

I have had two different issues with my Rissistall coverage. One paint damaged do to chemical. Chade address the problesm with Ressistall when I was unable to. The problem was taken care of. The secon coverage. One paint damaged do to chemical. Chade address the problesm with Ressistall when I was unable to. The problem was taken care of. The second was a worn hole in my Front driver side floor mat, I have never had a floor mat ware out. Also rear mat was stained an I was unable to steam clean it out. Chad took the time to fill out the paper work and before I left the dealer ship there were new floor mats in my car. I am one to take care of my cars. We have a KIA Amanti and enjoy the car, We have recived many postive remarks on the Kia. This Kia will have been my 5th car from Bill Dodge. Thank-You Les Holmes More

I just purchased a Kia Rio from this dealership and I am very glad I did .I had e-mailed about this auto and Brian answered me,We talked over the phone a little but I also went looking at other dealersips.B very glad I did .I had e-mailed about this auto and Brian answered me,We talked over the phone a little but I also went looking at other dealersips.Brian never pressured me about this looking at other dealer and guess what The best deals are at Bill Dodge Auto Group.Not only did I drive out with a very nice auto but I had one of the best experances in my life.I will no longer recommed any other auto dealers to my friends and family,I will only recommed Bill Dodge Auto and Brian Kelsea to them. Thanks you ever so much Bill Dodge Auto and you rock Brian Kelsea. More

Great experience from start to finish. Made all arrangements over the internet, including sale of our existing vehicle. When we arrived, the car was cleaned, full of gas, and ready to go. We woul arrangements over the internet, including sale of our existing vehicle. When we arrived, the car was cleaned, full of gas, and ready to go. We would definately purchase with Brian again - he made it very easy. More

I was greeted right away, but the laidback sales approach made me feel comfortable so I stuck around and test drove the Soul, Rondo, Sportage and Sorrento (I was like Goldie Locks, trying to find the one tha made me feel comfortable so I stuck around and test drove the Soul, Rondo, Sportage and Sorrento (I was like Goldie Locks, trying to find the one that was "just right".) John let me feel like I was running the show until I was ready to make some decisions. Then he helped me understand the differences between each model by reminding me of the pros/cons of each model based on my particular needs - I could tell he had been listening to me all morning. To make a long story short, I bought the Sorrento. John made a more expensive sale, because I felt free to explore all the models without pressure from him. I left with the vehicle that met my needs, that I loved and at what I believe to be a fair price. After all my research and such a great shopping experieice I am a big fan of KIA and Bill Dodge Kia, Westbrook, Maine! Sincerely, Michelle More

Hi, We worked with the financing with Charlie Burns Hi, We worked with the financing with Charlie Burns after having a GREAT experience purchasing a used car. Since Charlie lives in the same town as Hi, We worked with the financing with Charlie Burns after having a GREAT experience purchasing a used car. Since Charlie lives in the same town as us, he offered to switch vehicles with us if it was more convenient for us to have our car taken in for service by him. Three months after we bought the car, it was time for basic service. Charlie switched with us, made the switch conveninet and we got the work done with no disruption to our lives. You talk about GREAT customer service! More

Garry Conner was friendly and helpful. He listened to what I was looking for in a car and steered me away from two cars that had questionable Carfax reports. After the deal was closed he gave me another what I was looking for in a car and steered me away from two cars that had questionable Carfax reports. After the deal was closed he gave me another review of the car (a 2010 KIA Forte) and introduced me to the service team. I felt like I was more than just a commission to him. Bob Houp was patient, courteous, and professional. He let me take one car home overnight and although I didn't buy that car, I didn't feel like he was irritated about it. When I finally settled on a model and we negotiated the price I walked out/drove off feeling like we'd both won. It was a good feeling. I highly recommend either of these gentlemen to anyone looking for a new or used vehicle. More

I would stronly recommend Bill Dodge. Gary Cheney is an exceptional salesman, he was very pleasant and accomodating. Everyone we dealt with was there to meet our needs, they were not pushy. I went in sever exceptional salesman, he was very pleasant and accomodating. Everyone we dealt with was there to meet our needs, they were not pushy. I went in several times before I bought the vehicle. Gary called me once at home. He did not overstep or become too much of a salesperson- he let us buy the vehicle when we were ready. He was very knowleable. We are happy with the new truck we bought at Bill Dodge. More