Bill Dube Toyota

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Bill Dube Toyota:
Went to only look at a car told them up front I could not purchase a car now but after hammering me for 4 hours and having my keys and registration I signed for a new car, Two days later I wanted to return the vehicle and get my trade in they would not do it I felt that I had 3 business days to change the contract. When I went into the finance office it was locked behind me making more intimindations. Then the straw that broke the camels back was when I finally looked at needing to register the vehicle I noticed the price on the invoice was $500.00 more than the sticker on the window, I called and the Sales Manager said they changed it because they were not giving me as much for my trade in (which was the amount in the Kelly Blue Book) so they added it to the new car. At this point I went into Rochester Toyota and told them what I was facing and we worked out a deal for a lease car. So after 40 plus years of owning new cars I do not own one and loss a lot of money to get away from them. So if anyone is looking for Toyota I would say stay away from Bill Dube,Inc.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Bill Dube Toyota:
I had stopped in to look at trucks and was thoroughly impressed with the service and non pushy sales approach. I love my truck and the service after the sale was great. Highly recommended. Ryan the salesman was knowledgeable and I would buy from him again. Good experience

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Bill Dube Toyota:
not only were these two very helpful, but they tracked down the Urban Runner that i was looking for and never gave up hope even when i did. if that was not enough Michael Martin (salesman) found $40 that i hid in the visor and called me letting me know about it. i cannot say enough nice things about them.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Bill Dube Toyota:
Went there to buy a new truck with my wife. They said they had a Silver one for me to look at. When I got there there wasn't a Silver one but a white. I looked at it anyway and took it for a ride with my wife. she drove. We liked the truck, but not the color, they said they could give us a better deal on the white one because it was in stock, I said no to the color, we looked at numbers anyway and they were way off, I told them I would be better of selling it outright, they said good luck as they pulled a auction book out to show me what they were going for at auctions, I walked as they were laughing saying good luck.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Bill Dube Toyota:
They were always very polite and they worked VERY hard to get me into the vehicle of my choice. I never felt pressured and everything went the way I wanted! I left with the best possible deal in my eyes and they went out of their way and I believe they didn't make much, if any, out of the sale. It wasn't your typical sales experience... I liked it!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Bill Dube Toyota:
a wonderful experience - and I love my new car. I did not feel pressured to buy in any way. Ryan knew from my on line choices what I was looking for. We scheduled a visit and he had 3 different cars for me to try out. He listened to me very carefully and did not try to talk me into anything.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bill Dube Toyota:
Driving down the highway one day I saw someone with a sign on their vehicle stating, "I will never buy another car from Bill Dube." I thought perhaps this ONE person had a bad experience (very bad considering they had a customized magnetic sign made). So, when my driver's side power window stopped working, I decided to give Bill Dube Toyota an opportunity to service my vehicle.....BIG MISTAKE. They overcharged me by $65 from what I was quoted. I told them, "I would rather buy a brand new vehicle than pay this bill (knowing that I would have the bill rolled into the new car loan) , it that possible?" No one took me seriously. I showed an interest in buying my loaner car, yet no one would give me a price. As I was was reading the comments on the invoice the service rep, Bill, ripped the document out of my hands stating that I wasn't allowed to read the comments but then he proceed to read it to me. I'd like to see him do that to a man!!! These people are the epitome of the slimmy, good 'ol boy, car dealership. The next business day I called to notify them of my experience. The next call I received was from a sales rep trying to sell me a car (a little too late). I have yet to receive a call from a Service rep to discuss the amount I was overcharged. Before I left I told them, "This is my first experience with this dealership and it will be my last." Bill replied, "I don't want to hear that." Well sorry Bill, you'll never see me again or anyone else I can save from being ripped-off and humiliated.

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