Bill Jacobs BMW

The best car I've owned. The best service I've experienced. I love my BMW. After 6 years/41k miles, it performs like brand new. The service department is great. My service advisor, Don Pawlik, is amazing. I I love my BMW. After 6 years/41k miles, it performs like brand new. The service department is great. My service advisor, Don Pawlik, is amazing. It's great dealing with the same person with each visit. I go twice a year to have them swap between winter wheels/tires and summer wheels/tires, plus whatever maintenance is due. He knows me. He knows my car. I trust him. I've had bad experiences at other dealers, doing poor work and making poor service recommendations. Admittedly, the car and service cost more, but I trust their service department to do exactly what is needed and nothing more to keep my car performing properly, even oil changes. I always get a loaner, so the service visits are convenient. Scheduling appointments is easy online. More

Wonderful experience Leased my first ever BMW X1. Nestor was very helpful, knowledgeable and friendly. As was the entire staff that worked with us to make this experience Leased my first ever BMW X1. Nestor was very helpful, knowledgeable and friendly. As was the entire staff that worked with us to make this experience easy and great. They continue to be helpful and answer any questions I have. Thank you. More

Don Pawlik one of the best I took my 2011 X3 to Bill Jacobs BMW for a waterpump issue, and tie rod issue. At both times I was working with Don Pawlik and he is very responsive a I took my 2011 X3 to Bill Jacobs BMW for a waterpump issue, and tie rod issue. At both times I was working with Don Pawlik and he is very responsive and notified me of all the things that I still need done to have my wife's car running again like new. He also contacted the extended warranty for me to get it fixed up. He is super nice, and very knowledgeable when it comes to his job. Thanks for the great experience Don. More

Excellent Service! Working with Bill Earnest was so great! He knew the answers to all of my questions and concerns about leasing myself a new car. From helping me narrow Working with Bill Earnest was so great! He knew the answers to all of my questions and concerns about leasing myself a new car. From helping me narrow down which car I wanted all the way through finding almost an identical match to what we built online, Bill knew what he was doing and kept any and all concerns at bay. I cannot thank everyone at Bill Jacobs BMW who helped with getting my car lease ready so quickly and how simple the entire process was from start to finish! I look forward to working with Bill and the rest of Bill Jacobs BMW again in the future! More

Excellent Service - Highly Recommend! I’ve been a customer at Bill Jacobs BMW for close to 20 years and can’t say enough about their amazing service team – specifically Don Pawlik. Don is I’ve been a customer at Bill Jacobs BMW for close to 20 years and can’t say enough about their amazing service team – specifically Don Pawlik. Don is friendly, professional, knowledgeable and knows how to work with his customers. He always goes the extra mile for his customers, he explains everything thoroughly, and is a really nice guy! I highly recommend Bill Jacobs BMW and Don Pawlik! More

Professional and responsive Dealt with Russ Millard in my quest for a Porsche 911... He was attentive and went out of his way to do extensive research and competitor comparisons. Dealt with Russ Millard in my quest for a Porsche 911... He was attentive and went out of his way to do extensive research and competitor comparisons. Honest and direct... Great guy and good dealership! More

Excellent experience from beginning to end At Bill Jacobs BMW they worked with me to make a deal! Bill Earnest was very helpful from calling the first time and followed up till I got everything At Bill Jacobs BMW they worked with me to make a deal! Bill Earnest was very helpful from calling the first time and followed up till I got everything I need for the car! My 8.5hr drive was completely worth it! More

Best BMW Service Department After owning 3 BMWs from two different dealers, I’ve learned that Bill Jacobs BMW Naperville has BY FAR the best service department. Working with the After owning 3 BMWs from two different dealers, I’ve learned that Bill Jacobs BMW Naperville has BY FAR the best service department. Working with the advisor Don Pawlik has been a fantastic experience. The communication, expertise and efficiency of this service department, and Don, is exceptional. More

Amazing Experience! Working with Russ Millard and Mike Alder was a great experience. I highly recommend Russ, Mike and the dealership! They were very easy to work with a Working with Russ Millard and Mike Alder was a great experience. I highly recommend Russ, Mike and the dealership! They were very easy to work with and answered all of my questions. The process was easy and very straightforward. And, the test track was a lot of fun. Go to Bill Jacobs to get your BMW, you will be very pleased! More

Great Purchasing Experience I recently purchased a new BMW 340i from Bill Jacobs BMW working with Russ Millard. This was my 3rd BMW and second I purchased from Bill Jacobs. Rus I recently purchased a new BMW 340i from Bill Jacobs BMW working with Russ Millard. This was my 3rd BMW and second I purchased from Bill Jacobs. Russ worked with me through the course of a month as my current lease was nearing completion. Russ was completely open and honest with pricing, rebates, and discounts on various models I was interested in. When we finally found the right car with all the right features they were able to acquire a car from another dealership that met my needs and provided delivery in just 2 days. I am very satisfied with my experience and with the whole team that assisted. More