Reason for Visit: Service
I recommend this dealer: No
My Review of Bill Jacobs BMW:
My most recent experience was the second in a row where Jacobs tried to sell me service/parts that I definitely don't need. I would have overlooked one bad experience, but I think a second strike deserves a negative comment. The first instance was when I took my car (2002 330ci) for Inspection II service (which, by the way, cost over $1,200.) I left the car in the morning and got a loaner. They called me in the afternoon and said that the service was completed but I needed new tires all around. The service guy said that they were all basically bald. Note here that the tires had only about 12,000 miles on the at that time. I told him that was impossible, so he talked to the mechanic who told him, he said, that that was correct, they all needed to be replaced. They would be glad to order them for me. I told him that he should walk outside and look at the tires. He called me again in about 10 minutes and said they had been looking at the wrong car. My tires were fine. The point is that if they had told my wife (or some other gullible customer) that the tires were bald, they probably would have authorized replacement.
The second incident was this weekend. I took it in for an oil change. When I was called back to pay for the service, I noticed that the charge on the bill was $141. "What did you do for $141," I said. And he said that the microfilers needed replacement. I said, "They were just repaced 8,000 miles ago, when I had the Inspection II done. What did I pay $1,200 for?" He said, "Oh, yes, you're right, I'll take it off the bill." Again, the point is that they tried to sell me service that wasn't needed and wasn't authorized. Also, again, my wife (not a car guy) said that faced with the same situation herself, she would have paid the bill with no questions asked.
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