Bill Jacobs BMW

Reason for Visit: Sales

I recommend this dealer: No

My Review of Bill Jacobs BMW:
attempted to purchase an X5 here several years ago, and they would absolutely not budge on the price.. and made me feel like they were doing me a favor and that I was inconveniencing them! I left... went directly across the street to the Jaguar dealership, and found the same model truck, in better shape with less miles and saved almost $6000.00. I am now in the market for another car, and drove into the lot of bill jacobs, and found a car I really liked. I put my first experience out of my mind as I thought maybe they'd get better... especially in the current market. NOT A CHANCE. They offered me squat on my trade in, and barely came down on the asking price of the car i was trying to buy. I decided not to get into a bidding war and play the cat and mouse game and left. I highly recommend NOT visiting this dealership if you can possibly avoid it. NOT worth the time or effort! Go somewhere else!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bill Jacobs BMW:
My most recent experience was the second in a row where Jacobs tried to sell me service/parts that I definitely don't need. I would have overlooked one bad experience, but I think a second strike deserves a negative comment. The first instance was when I took my car (2002 330ci) for Inspection II service (which, by the way, cost over $1,200.) I left the car in the morning and got a loaner. They called me in the afternoon and said that the service was completed but I needed new tires all around. The service guy said that they were all basically bald. Note here that the tires had only about 12,000 miles on the at that time. I told him that was impossible, so he talked to the mechanic who told him, he said, that that was correct, they all needed to be replaced. They would be glad to order them for me. I told him that he should walk outside and look at the tires. He called me again in about 10 minutes and said they had been looking at the wrong car. My tires were fine. The point is that if they had told my wife (or some other gullible customer) that the tires were bald, they probably would have authorized replacement.
The second incident was this weekend. I took it in for an oil change. When I was called back to pay for the service, I noticed that the charge on the bill was $141. "What did you do for $141," I said. And he said that the microfilers needed replacement. I said, "They were just repaced 8,000 miles ago, when I had the Inspection II done. What did I pay $1,200 for?" He said, "Oh, yes, you're right, I'll take it off the bill." Again, the point is that they tried to sell me service that wasn't needed and wasn't authorized. Also, again, my wife (not a car guy) said that faced with the same situation herself, she would have paid the bill with no questions asked.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bill Jacobs BMW:
After buying my 01 740 I CPO from another dealer, I always took it to Bill Jacobs for service. Both warranty, CPO and general service. Always friendly, always repaired on time and they even fixed a few things that I didn't know were wrong to begin with! Pricing is fair. Staff is knowledgable and friendly and always willing to help.

I don't like having to make an appointment for a loaner, a practice they recently started, but I understand and it is fair in my opinion.

I recently lost my car in a serious accident. Held up fantastic. BMW's rock in the safety department! I will be buying another BMW and this time i will buy from Bill Jacobs.

By far the best car dealer I have ever dealt wil. A+ in my book.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bill Jacobs BMW:
Service always takes twice as long as they say it will. Front desk personnel are typically rude and not helpful (i.e. I say that I would like to get a turn signal lightbulb changed....they sell me a bulb for $2.50 and tell me to walk 5 feet to the service desk and they will install it. The service desk says there are other parts needed and that I should return the bulb and they will take care of the repair. Upon returning to the reception desk, one individual asks for my paperwork while the other comments that "he didn't wait for it, so we have it in the back room"....she was the one that told me to walk over to the service desk.

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