Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs Volkswagen
Naperville, IL
496 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 496 reviews
July 28, 2025
Friendly, professional and courteous people. Made every effort to make sure we were satisfied with purchase of our new vehicle - from trade-in of car to financing options, special offers and dem Made every effort to make sure we were satisfied with purchase of our new vehicle - from trade-in of car to financing options, special offers and demonstrating features of new vehicle. Would definitely recommend to friends and family. And will be a return customer!! More
by Happy customer
Employees Worked With
June 30, 2025
First time I was a repeat buyer from a dealer. Very honest and painless process Very honest and painless process More
by Schmitty31
Employees Worked With
June 29, 2025
Ricardo was a pleasure to work with. Very attentive and made sure that I got a great deal on my new Atlas. Thank you to Ricardo and Bill Jacobs team for getting me back into a Volkswage Very attentive and made sure that I got a great deal on my new Atlas. Thank you to Ricardo and Bill Jacobs team for getting me back into a Volkswagen. More
by Emily
Employees Worked With
June 29, 2025
We recently bought a new Atlas Cross Sport, and Ricardo Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was wit Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was with me that day. The overall process took only a couple hours and we left extremely happy. More
by lydiaehan
June 27, 2025
Great customer service especially with Ricardo who we have leased multiple different cars via. Ricardo is extremely knowledgeable have leased multiple different cars via. Ricardo is extremely knowledgeable More
by Gill
Employees Worked With
June 27, 2025
Ricardo gave us excellent service and all the information we needed about the cars. Very satisfied with our purchase. Thank you, Ricardo. we needed about the cars. Very satisfied with our purchase. Thank you, Ricardo. More
by Jorge.
Employees Worked With
June 27, 2025
He stop and listen to what I was looking for and provide great customer service great customer service More
by Vega_boricua
Employees Worked With
June 27, 2025
Ricardo is so thoughtful and helpful in getting me a new car. He works to get you what you need . car. He works to get you what you need . More
by theosilson
Employees Worked With
June 25, 2025
Had the best car buying experience with Ricardo and the team at Bill Jacobs! From the very start Ricardo was knowledgeable, informative, and wonderful to work with. He made the whole process so easy. Would team at Bill Jacobs! From the very start Ricardo was knowledgeable, informative, and wonderful to work with. He made the whole process so easy. Would highly recommend Ricardo and the entire team at Bill Jacobs! More
by Kate Borkowicz
Employees Worked With
