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Bill Kay Honda

Bourbonnais, IL

4.7
1,561 Reviews

1360 Locke Dr

Bourbonnais, IL

60914

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1,561 Reviews of Bill Kay Honda

August 05, 2021

As usual, my service visit was taken care of with the pride and professionalism that I am used to. The redesigned waiting area was a pleasant surprise. Well done. More

by Mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Aug 05, 2021 -

Bill Kay Honda responded

Mel, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 04, 2021

Mike with service did a really good job and was incredibly nice Will definitely be coming back in the future Oil change and tire rotation only took 35-40 min More

by rzkelly93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 04, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your feedback with us. We're thrilled that you found your experience with Mike to be a positive one. We appreciate your business and our team looks forward to serving you again soon.

August 04, 2021

This dealership was great. From the time I walked in to the time I left with the car. Went in with a certain thing in mind and they did not let me down. More

by kevinlovell77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Grzelak, Larry Chouinard
Aug 04, 2021 -

Bill Kay Honda responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your fantastic feedback and five-star rating!

August 04, 2021

Friendly staff, clean waiting area. Spent $394 on service. One of the services requested was tire rotation. When driving home from dealership, tire pressure light came on. My tire pressure was fine p More

by SCRAIG5527
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathleen Omay, Samuel Rios
Aug 21, 2021 -

Bill Kay Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 03, 2021

Bert went out of his way to make sure and find me the vehicle of my dreams! Thank you for all the help and willingness to find me a great vehicle! More

by gjmeese
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
Aug 03, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your feedback with us. Bert and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 03, 2021

They are always very friendly and honest and try their best to do the work quickly. I just bought a new car and knew it had to be a Honda because I like this service center. More

by diana-dyche
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Aug 03, 2021 -

Bill Kay Honda responded

Diana, Thanks for sharing your thoughts about your experience with Bill Kay Honda. Samuel and Kathleen appreciate your business and hope to see you again soon!

August 03, 2021

Always good service, the work I had done was completed in a timely fashion. Pricing is fair for the work that was done to my Honda. More

by tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember service team members name
Aug 04, 2021 -

Bill Kay Honda responded

Thank you, Tim, for choosing Bill Kay Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 03, 2021

I’ve been a customer of Bill Kay Honda for a very long time and I am always happy with the service. Every Service Adviser is awesome and I especially like Sam & Kathy. More

by MSEDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Aug 03, 2021 -

Bill Kay Honda responded

Thank you for your very kind review. Kathy and Sam strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bill Kay Honda.

August 02, 2021

I bought my Honda CRV 2 years ago this past June. I have had no problems with the vehicle. I have been satisfied with the routine service. More

by barbara23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Aug 02, 2021 -

Bill Kay Honda responded

Thank you, Barbara, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 31, 2021

Sam Rios does a great job. He makes me feel welcome when I bring my vehicles in for service. Sam goes out of his way to give me good advice and helps me find applicable coupons to defray costs. More

by robertschulteis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Aug 01, 2021 -

Bill Kay Honda responded

Thank you for the kind words for Sam in our service department! We look forward to sharing your compliments with him and the rest of our team, and don't hesitate to let us know if we can be of further assistance.

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