Bill Kay Nissan

Very pushy sales and staff. They made me feel like they were doing me a favor by selling me a car. They kept going on about how hard they were working. The numberous phone calls after I told them I bough were doing me a favor by selling me a car. They kept going on about how hard they were working. The numberous phone calls after I told them I bought a car somewhere else was also very pushy and annoying. More

i had totaled our first brand new car and still don't know how.Due to fraudulant circumstances that had been done to my husband over the past 4+years. Also he lost his 20yr job with a fortune 500 company know how.Due to fraudulant circumstances that had been done to my husband over the past 4+years. Also he lost his 20yr job with a fortune 500 company 15mo ago In feb&march he had to just about kill himself to take care of his parents,one with rapidly deteriorating dementia,back and forth between new mexico and illinois, hundreds of calls etc.. I have been disabled for a little over 3yrs and have no income. Our substancial retirement has been depleated to almost nothing to fight this battle and to survive.My husband had a consulting job back at the same company but due to horrific circumstances with his parents he did not come home in 4 days but had to surrender the job. I had great concern for his and our well being. I called Bill kay nissan the day after the accident and the original sales person wasn't available and i said that if i didn,t get a response by the next day, i would not be a repeat customer and look for my best deal.Right when they opened I received a call from the general manager jason mallinder and he worked with me. I could not make a commitment until I got a figure from AAA.I got that figure in 36hrs on fri 4 1 11. I kept giving jason more and more information and not only did we make a deal on 4 2 11, but he let me take the car based on a verbal confirmation from AAA. If my husband knew about the car before he got back, I thought he would have a nervious breakdown. Then 2 days later AAA calls me to tell me that they were reducing my coverage by $1800.Jason did everything he could for me. I got the AAA check 2 days late and he was patient. During this time I was also applying for any kind of assistance available to us. I almost made myself sick and did not want to get an other pulminary embalism.I got the check the same day my husband got home.It was ugly when my husband got home,but he finally reached a point that I took care of it and he was happy that I survived what absolutely should have been a fatal car crash.AAA made things right also.My husband came home too a new set of problems.I can't say enough thanks to jason and staff that even hooked up my blue tooth which has been so helpful. Sincerely, Joan TamezFarr More

It was our first time buying a brand new car. Jeremy was very polite, and very helpful. I would reccomend this dealership, and when we get another car, were going back. Everybody at the dealership was also very polite, and very helpful. I would reccomend this dealership, and when we get another car, were going back. Everybody at the dealership was also very helpful and friendly. It felt very smooth, and right. More

I have just purchased my fourth new car from this dealership and Bartosz. The purchasing experience was the same in each case---excellent. Bartosz and his team were as professional as ever and spent dealership and Bartosz. The purchasing experience was the same in each case---excellent. Bartosz and his team were as professional as ever and spent time actively listening to my needs. Of course, each time I have purchased, those needs have changed. Bartosz was most helpful and knowlegeable about all product lines and ably answered all my questions. He brought Justin into play at the right time to conclude our discussions. Justin was cordial and knew where I stood as I neared a final decision. Julio was equally cordial and seamless in finalizing the financials and paperwork. I can't think of one reason why I would want to search for another dealership. More

To All, I would just like to thank Steve W., Justine To All, I would just like to thank Steve W., Justine D. and Kim in financing. They were just phenomenal; fair and attentive to my needs. They al To All, I would just like to thank Steve W., Justine D. and Kim in financing. They were just phenomenal; fair and attentive to my needs. They all had very positive attitudes and were passionate about Nissan! This is the first Nissan I’ve ever purchased and look forward to the ride. Fantastic Experiance, Dan L. More

I felt like at home as soon as I walked into the dealership I have bought a car in the past from them and I was pleased with my experience. The gm Justin is a family man and he understands certain dealership I have bought a car in the past from them and I was pleased with my experience. The gm Justin is a family man and he understands certain situations and he will work very hard too get a deal done. I was amazed at what they can do in terms of financing. Can't wait too go back and by another car. Thanks guys More

This is my second new Nissan Quest purchase from Bill Kay of Downers Grove. The sales staff is always willing to assist you in a very friendly professional way. They will make sure that you are treated fair of Downers Grove. The sales staff is always willing to assist you in a very friendly professional way. They will make sure that you are treated fairly, and all of your questions are answered completley. The business manager Julio explains all of the financing information so that you have no questions when you sign the papers. He explains the maintenance plans and gives you all of the options available. The 3 service writers are very qualified and as in sales all questions are answered in language that you can understand. The Executive General Manager Lee is very hands on with the entire dealership, a truly professional leader.I recommend my friends and relatives if the need a car new or used to go to Bill Kay Nissan of Downers Grove for all of their auto needs. It is a true pleasure to be associated with this fine dealership. More

From the moment I walked in I was treated like a queen! People were attentive, funny, helpful, informative, and I really felt they had my interests at heart and listening to what I wanted in a car. They di People were attentive, funny, helpful, informative, and I really felt they had my interests at heart and listening to what I wanted in a car. They did not pressure or steer me toward one car over another and I felt they were very honest. They took the time to answer every "what does this button do?" question I asked. Love the service I received! More

I regret having my girlfriend buy a car from this place. We did some back and fourth over the internet and I did some car shopping myself before I went to Bill Kay. I new what I could and could not afford, We did some back and fourth over the internet and I did some car shopping myself before I went to Bill Kay. I new what I could and could not afford, I had received different quotes from other dealers and decided to wait until I visit Bill Kay. I even took the whole day off to try and purchase the advertised Maxima. I presented Tony with a two car offer. My girlfriends Impala 2007 and my current vehicle a 2010 Camero for a 2010 Altima and 2010 Maxima. The Maxima was being adversised at $26,740 (internet special -aka bait) Other dealers were pricing the Maxima at $24,470. Good deal but I wasn't getting what I wanted for my Camero. I mean they advertise there "no haggle" pricing.. or whatever.. They all full of S@!T. I figured right now I will take two cars from you and you can gain a family that will be loyal to your dealer.. and make you some business.. fair enough I would think. so my g/f got her car. My g/f was very reluctant to make the deal she wanted to finish paying off her impala. Yet she was not happy. I felt the deal was fair so I convinced her to take the deal. Afterward Tony told me (I would of made her buy it,)Yeah ok buddy that's why you all kept struggling.. anywho..So she now has a nice black impala. So lets go back to the reason why I even went to Bill Kay, for my Maxima. They told me they would work on my deal and that it was too late at the moment to contact the banks they would call me the next day. I never got a call back until 2 days later. He stated the banks had only approved me for $25,000.. Well no duh!! I let him know the Impala was still under my name since I co-signed and I even offered to higher down payment. He said.. "I will talk to my manager and call you back". Never did.. and I keep getting there BullS!@# adverstisements through my email.. they even have the nerve of having a BBB sticker on their window.. Bill Kay only cared about my deal when they had not sold anything to us. When my G/f bought her Altima I no longer was needed. I should of listened to the customer that left crying and upset about their service. she quoted "Do not make business with these people they are full of Sh!@" I should of listened. When you ask them to show you numbers... they are not in the "liberty" to tell me. What!... then how the xxxx are we going to work on making a deal?... I recommend nobody to come to this place.. they wasted my time!!!.and I hope they don't waste yours. I hope this helps anybody that is thinking of going to Bill Kay nissan. More

Just as the title reads, NIGHTMARE!!! Brought the car(350Z) in for repair because my air was out.No biggie right????? WRONG!!! After I paid the 1,400 dollars in repair I went outside to pick up my ca car(350Z) in for repair because my air was out.No biggie right????? WRONG!!! After I paid the 1,400 dollars in repair I went outside to pick up my car and was just HORRIFIED!!! I inspected the car before driving off because I have heard some horrid stories. Upon popping the hood (it gets worse) 1. Bumper screws/clips that hold the bumper are not even on!! Bumper was sagging! 2. Bumper was CRACKED!!! 3. Fender was scratched real bad. It looked like someone scratched it HONESTLY with a xxxx BEAR CLAW!!!!!!!!!!!!!!!!!!!!!!!!! (just had repainted due to Sh!tty body work done by previous owner, so i KNOW it wasn't messed up before I brought it in!!! 4. THE xxxxx windshield was cracked!!!!!!!!!!!!!!!!!!!!!! not chipped, CRACKED. the manager at for the service dept is an IDIOT! his name is RICK and is a xxxxx!!!!!! Warning DO NOT DO NOT go there EVER!!!!!!!!!!!!!!!!!! Please guys do not got there! More