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Bill McCandless Ford
Mercer, PA
62 Reviews
We do things differently at our dealership because we care about our customers. While many dealerships move on as soon as they get the sale, our approach is the exact opposite. We are here for you during the sale, and our expert service department will continue to be here to provide reliable service long after your purchase. That’s why so many customers come back to us year after year for their automotive needs. We are the local Ford dealer near Pittsburgh that serves our community. We always have been, and we always will be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 62 reviews
June 30, 2026
Did a mobile oil change. Was fantastic service. Four days later had an inspection done….got a call that it was done. Waited 40 minutes to pick it up 3 hours later. What shoul Was fantastic service. Four days later had an inspection done….got a call that it was done. Waited 40 minutes to pick it up 3 hours later. What should’ve been a five minutes transaction was quite the debacle. More
by RYANJB1974
Verified CustomerEmployees Worked With
June 29, 2026
The dealership is very accommodating and knowledgeable. The ability to have service come to your house is a great service offered. The ability to have service come to your house is a great service offered. More
by ABBEYDUNN58
Employees Worked With
June 27, 2026
Check engine light came on – arrived on May 18 and was sent away with “all codes have been erased, your good to go – bank 1 was showing as an old code. Service MGr “and by the way, both boots on your axle sent away with “all codes have been erased, your good to go – bank 1 was showing as an old code. Service MGr “and by the way, both boots on your axles are leaking”. ME – Really I just had it inspected 2 weeks ago. Billed 105.95 Left McCandless , Drove 10 miles and blinking check engine light came on – MISFIRE! Pulled over – service mgr told me to bring it back. I replied “Don’t you think I should tow it?” “SM replied, “oh yes”. I had it towed to McCandless Ford. May 20, 2026 through May 27th – Service manager told me I had the wrong spark plugs in (This was incorrect) – but. McCandless proceeded to change. Changed spark plugs, one o2 sensor and 1 coil pack = 1452.66 Picked up my vehicle and asked, “Is my catalytic converter ok”? SM “Yes your good to go”. I drove 15 miles and the check engine light came on. Came back to Ford – Diagnosis “You need a catalytic converter, estimate is $4200. This was an EPIC FAIL on the service manager and McCandless Ford. My boots were damaged when they did their “inspection” of my vehicle when check engine light came on. I did not ask for an inspection of anything other than blinking light. I have a 68 Ford dully, a 79 F150, and a 2013 F150. I am AFRAID TO GO TO A FORD DEALERSHIP BASED ON MY EXPERIENCE AT MCCANDLESS Ford. I will never go back and I will tell my story everywhere I go! Furthermore, I am writing Ford and providing pictures of everything I spoke about. Inspection 2 weeks prior to “supposed” boots rotting out – they were damaged during their “inspection”. More
by RLPBO
Employees Worked With
Service Department Manager - Bonnie
June 24, 2026
I have been very satisfied anytime I have to go in for any service work. Whether it's for a recall notice or oil change. Wait time is responsible without surprises. any service work. Whether it's for a recall notice or oil change. Wait time is responsible without surprises. More
by rodgerdodger60
Employees Worked With
Charlie Kindig-was original sales rep
June 17, 2026
This dealership has s longtime reputation for great service. Proved that Gain today. My service was completed and repsirs were explained well. service. Proved that Gain today. My service was completed and repsirs were explained well. More
by HANKSTER50
Employees Worked With
Service desk manager
June 05, 2026
I travel for work, just about every week. I'm forgetful, and often times irresponsible, but I'm only 67 years old, so I'm still learning and maturing. The email reminders from Bill McCand I'm forgetful, and often times irresponsible, but I'm only 67 years old, so I'm still learning and maturing. The email reminders from Bill McCandless Ford for when service is due, is just enough. They are gentle reminders to get in there and get the oil changed and the tires rotated... and that's great. But the courtesy and the professionalism of Lisa and the rest of the team takes it to the next level! The pricing is very competitive, the quality of work is as good as it gets, and the service and accommodation of schedules and special needs as good as it gets! Last week I was in a real jam, and had no way to get there to pick up my car... Lisa figured out a way to deliver it! Problem solved! I can't say enough good things about Bill McCandless Ford's Service Department... I'll be a customer for life! More
by JDOLINGER0
Employees Worked With
Lisa
