"Bill Paige "
- Sabah Lopez
This is an edit to my original review after getting a call from Bill Page Jr himself in response to my encounter with his body shop. He took care of his customer and anyone who knows what customer service is about knows that this is the only thing that matters. It is because of his effort to ensure I was taken care of that I am editing my intial response. He is a fair man and I appreciate him hearing me out and going above and beyond to ensure I was happy. Great staff at this body shop.
"Rude & Insulting Service Staff"
In response to a safety recall notice from Toyota to fix a supplemental restraint system electronic control unit (SRS ECU) susceptible to internal short circuiting which could inadvertently cause the front airbags to deploy, we took our vehicle to Bill Page Toyota.
After the SRS ECU repair, the first night we drove the car we noticed that the dash lights were not working. So, we called the service department, described the nature and timing of the problem, suggested that the two problems may be related, and asked for another service appointment.
When we arrived on Saturday as agreed, we were informed we would have to bring the car back again during the week when the technician required to diagnose the problem was present. Not what we wanted to hear, but no fuss was made.
Three days later, I called to inform that we had to reschedule. But instead of rescheduling, the service representative kept insisting that the two problems were unrelated. Simply needing an appointment to get the problem fixed, I asked to speak with the service manager.
Well, if the service representative was bad, the service manager was worse! While the service representative was inattentive and uncooperative, the service manager was also rude and insulting. It was not the type of treatment we expect anywhere in America, much less at a Toyota dealership.
We did not buy our vehicle at Pill Page Toyota and the dealership may not make much money when they have to service safety recalls, but the behavior of the service staff at Bill Page Toyota was unwarranted and unacceptable.
"No pressure; had outstanding experience with van purchase "
I recently purchased a Toyota Sienna minivan from Bill Page Toyota. I was just starting the process when I entered the showroom on a Friday, so I asked to test drive the model van I was interested in. Cecil was very warm and friendly and showed me all the features of the van and then took me for a test drive. He also asked me what color I was interested in if I decided to get a Sienna. They did not have on site the color I thought I wanted, but Cecil said he'd make some calls and try to locate one. I told him I had to think it all over and wasn't sure what I was going to do, and he said that was fine and that he would be there if I decided it was the vehicle for me. He then shook my hand and wished me well as I left the showroom.
We did not even discuss price, and I felt no pressure at all as I left. I was actually so pleasantly surprised that no one tried to chase me down asking what it would take to get me in a new car that day. Afroze, the sales manager, called me the next morning to tell me that not only had he located a van in the color I wanted, he'd also had it brought to the dealership overnight in case I wanted to test drive it and see if I liked it. Again, I was leery of pressure tactics I'd been exposed to in the past at other dealerships, but there were none! Cecil took another test drive with me, and I decided I liked the van, so Afroze sat with me to discuss pricing.
I am a Costco member and was using their buying service, and Afroze was very upfront and transparent during the entire process. He showed me the relevant paperwork, and I felt like I was getting a very fair deal. However, I was vacillating between 2 different models, and Afroze helped me pick the one that would be best for me (which actually turned out to be the cheaper of the 2 models), and I trusted that he was looking out for my best interests. I told him I had to think it all over and discuss it with my family. He told me he'd hold the car for me for a couple of days while I made my decision, and again, there was no pressure. I went home and later that day decided to buy the model he suggested, and the paperwork was quickly and efficiently completed by Chris. He did not try to suggest any "add-ons", since I'd indicated right from the beginning that I didn't want any of those. He just finished the paperwork quickly so I could get home. Cecil then walked me through all of the features of the Sienna and showed me how to use them. He even synched my phone for me before I left!
I have recently suffered a great personal loss, and I'd been so dreading shopping for a reliable new van. However, Cecil and Afroze could not have been kinder or more patient or supportive, and they made the entire process stress free for me. I want to thank them for their excellent, compassionate, pressure-free service and recommend Bill Page Toyota to everyone!