Bill Pearce BMW Volvo Porsche

Bill Pearce BMW Volvo Porsche
11555 South Virginia Street
Reno, Nevada 89511
(775) 826-2100

Manufacturers: BMW, Porsche, Volvo

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Twenty-Four Month Rating: 4.3/5
28 Reviews
Bill Pearce BMW Volvo Porsche

Overall Score: 4 Star Rating4.3



About Bill Pearce BMW Volvo Porsche
Certified: Bill Pearce BMW Volvo Porsche
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Bill Pearce BMW Volvo Porsche has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


plimagt3
3/28/2012 4:14:56 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jess Lattin, Dolf

My Review of Bill Pearce BMW Volvo Porsche:
I arrived at 8 AM sharp, and told the service manager I'd wait for the car (expected 3.5 hr wait) He said they'd put 2 people on it and try to improve the service time; it was completed in 2.5 hrs. They did all I requested and suggested a few items which needed attention; I agreed and those were completed as well. While expensive, the service was complete, well done, and all concerned were very pleasant. They make customer service a selling point for the dealership.

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loritahoe
3/24/2012 10:33:46 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Vince Harris

My Review of Bill Pearce BMW Volvo Porsche:
A friend and I walked onto the lot of Bill Pearce Motors and were immediately greeted by a friendly sales person. I had some very specific needs and requirements and was interested in the used car inventory at the dealership. The salesperson immediately brought out their inventory list and then introduced us to a seasoned sales professional named Vince Harris. Vince was attentive and listened exactly to my needs and pricing parameters. He walked me through the inventory at both their dealer locatons and he only focused on those cars that would meet my specific parameters. Vince never once tried to "upsell" a car out of my price range nor persuade me to consider a new car purchase instead.
In the end, based upon Vince's knowledge and patience, I bought two used cars from Bill Pearce Motors: A used 2008 Lexus and a used 2019 Jeep. Both cars were immaculately presented on the lot and in wonderful condition inside and out.
Neither my friend nor I can express how exceptionally we were treated by Vince Harris and the entire staff who interacted with us at the dealership. There was never one moment I felt pressured or intimidated to sign a deal. We left the lot with two cars and having had a comfortable, fun, stress free and competent experience.
Who ever describes buying a car as "fun?" Thanks Vince!

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Dave Stein
2/20/2012 4:38:08 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dolf

My Review of Bill Pearce BMW Volvo Porsche:
Dolf has been in the industry a while. He is a PORSCHE guy through and through. He has held other posts in the Reno area, and I have worked with him for about 10 years, where he goes I go. I enjoy working with Dolf at Bill Pearce, as he has all the resources he needs of a great dealership to just stand out above any other service center. A great match-up. I go to Bill Pearce because of his very in depth knowledge, not just as a service writer, but this guy has worked under the hood as a tech as well. How can it get any better ~ total understanding of his product. See ya on next visit Dolf.

Dave Stein
Reno, NV

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roseinnevada
2/17/2012 5:52:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Christi Kennedy, Betty Mantz, and Avery

My Review of Bill Pearce BMW Volvo Porsche:
I have been using Bill Pearce for Service for two diffrent BMWs during the past seven years, and have their phone number in my contacts. Christi and Betty always take the time to answer and research any and all my questions and concerns. They have gone above and beyond with Customer Care. Avery supports the two ladies with making sure my SUV is running perfectly! It's the people that make the Nordstrom syle diffrence... Thank you Bill Pearce for being that diffrence here in RENO.

Rose Echevarria

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Chris Fleming
2/10/2012 5:25:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dolf

My Review of Bill Pearce BMW Volvo Porsche:
Dolf always provides great follow up, good advice and LOVES the product called PORSCHE so the experience is always good, and I will keep coming back.

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czferrari@gmail.com
2/8/2012 12:38:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dolf in service department

My Review of Bill Pearce BMW Volvo Porsche:
I worked with Dolf in the Porsche service department. He is attentive, friendly, and most importantly, he knows what he is doing. I recommend Dolf.

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tmahannah
2/3/2012 8:47:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dolf

My Review of Bill Pearce BMW Volvo Porsche:
I have been going to this dealership for over 2 years now. I have a very busy lifestyle and efficient, high quality service is imperative for me. And, that's why I would highly recommend Bill Pearce Porsche service. Dolf and his team clearly communicate the service timelines and has excellent follow through.

Recently I had an issue with a "noise" in my car that I just couldn't replicate when service was in the car (of course!). Dolf and his staff were very patient and diligent about finding the noise. They worked hard to find the noise before the warranty ran out, and thankfully they found it and saved me a lot of money because it was covered under the warranty.

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dmerks@me.com
1/25/2012 4:15:45 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dolf Vankesteren

My Review of Bill Pearce BMW Volvo Porsche:
I have a 2004 Cayenne S I purchased new from Bill Pearce. I had an intermittent down sifting problem I noticed shortly after I purchased the vehicle. It typically only happened when the vehicle was very warm and I was passing another vehicle. So basically only on long drives. The service department could not re-create the situation on a normal test drive so we noted the issue on my records prior to the 50,000 mile warranty expiring.

By 80,000 miles the problem had became worse and more frequent. My service adviser, Dolf, worked with Porsche and supplied them with the documentation to support my claim that this was warrant-able repair item. Although, Porsche's first recommended repair resolved the down shifting issue it created another shifting issue. Dolf, once again took on the project and Porsche agreed to replace the transmission. I was asked to pay for labor portion but thought this fair since the vehicle had almost 95,000 miles at this time.

Bottom Line: I would highly recommend and praise the Bill Pearce service staff and I have full confidence that they will stand behind and warranty this issue to completion.

Sincerely, A very satisfied customer DLM

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nevadanative
1/7/2012 2:52:33 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: unknown

My Review of Bill Pearce BMW Volvo Porsche:
I walked in off the street to get a price on a new 2012 BMW. I was approached by a smug looking older guy. He seemed very cocky, (had a smirk on his face). I asked what kind of deal he could do on a new order BMW and was told that they would charge MSRP since it was an order. No dealing at all. Never in my life have I ever heard of such a thing.

I have since ordered that BMW out of state at $500 over dealer invoice price, saving $5000+. (And you know that dealer is still making about $3000 on the deal).
Do yourself a favor, do your homework and you will shop elsewhere. You will save yourself a ton of cash, and won't be subjected to an arrogant sales associate. What an awful experience.

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robyn&jake
12/13/2011 9:52:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Marcos, Giovanni, Nadeem

My Review of Bill Pearce BMW Volvo Porsche:
First time buying a CPO BMW and couldn't have been any easier. Everyone was helpful and all questions were answered. Love the new/used 335xi and price was right. I would highly recommend Bill Pearce Motors to anybody. Thanks Bill Pearce.

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