About Bill Penney Toyota
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Bill Penney Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
kaviar
5/16/2012 2:25:30 PM
Overall Score: 
5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Tommy Terrell, Cindy Huet
My Review of Bill Penney Toyota:
I just bought a 2012 Corolla in March for my daughter. Dealt some with Cindy Huet. She is great! She was very informative and seemed to be on top of all situations. Her personality is so out going and welcoming. She helped make my purchasing experience all the better.
This was the second new Corolla I have purchased from Bill Penney.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Bill Penney Toyota
Added: 5/16/2012 2:40:43 PM
Thank you so much for posting a review on Dealer Rater. If you have a free moment, we would greatly appreciate if you copy and paste this review onto on Google Places page located here: http://g.co/maps/kgdyg . Or simply go to www.google.com and search for Bill Penney Toyota. You can post comments there. We really appreciate your business, and we look forward to serving you in the future.
Sincerely,
Cindy Huet
thlowery
5/16/2012 11:05:50 AM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Jamie Guerriero
My Review of Bill Penney Toyota:
I drove 130 miles to do buisness w/ Bill Penney Toyota. The main reason was the perseverance of my salesman, Jamie Guerriero, to get me in 'my' Prius. For instance: One morning @ 6:30am, I sent an email to Jamie to call me, expecting a call when he got to work. He called me back @ 6:35am, WHAT SERVICE! The whole experience @ the dealership was a positive one. I will definetly recommend Bill Penney Toyota, in fact, I already have several times.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Bill Penney Toyota
Added: 5/16/2012 2:40:21 PM
Thank you so much for posting a review on Dealer Rater. If you have a free moment, we would greatly appreciate if you copy and paste this review onto on Google Places page located here: http://g.co/maps/kgdyg . Or simply go to www.google.com and search for Bill Penney Toyota. You can post comments there. We really appreciate your business, and we look forward to serving you in the future.
Sincerely,
Cindy Huet
Clh35816
5/15/2012 12:14:18 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Necole robinson
My Review of Bill Penney Toyota:
Necole provided excellent service when I rented my car. She is always very professional. Thank you for having great employees. The service manager also assisted with my rental. Very nice guy.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Bill Penney Toyota
Added: 5/15/2012 3:09:20 PM
Thank you for taking the time to review our rental department.
Cindy Huet
Customer Experience Director
Response from: Bill Penney Toyota
Added: 5/15/2012 4:15:47 PM
Thanks again for your comments. If you would, we would appreciate you logging back in to your review and highlighting the text and clicking on the option to push the review to google reviews. Thank you so much for your time.
Cindy Huet
doylean
5/14/2012 6:25:11 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Clayton Hannah
My Review of Bill Penney Toyota:
I bought a Scion tC from a Birmingham, Alabama, Toyota dealership two years ago. (My local dealership didn't have a used tC with all the features I wanted.) Since I live in Huntsville, I decided to give Bill Penny's service department a shot. A few weeks after buying my car, before I ever even needed an oil change, I noticed a strange noise coming from the front passenger side. It sounded like metal-on-metal.
Bill Penny's service representatives had to keep my car overnight to find the cause. They drove my car around town trying to replicate the noise, took my car to PIECES trying to find the cause, and finally discovered a bent piece of metal rubbing up against the frame. They fixed it, reassembled my car and told me that the problem was obviously the remanent of a collision. I was appalled. The dealer in Birmingham swore it had never been wrecked! When I told the service representative that, he tore up my bill and printed a new one for less than $100, and told me he was so sorry that I had been (accidentally) misled by another Toyota dealer. Yes, it's nice to be presented with a much lower bill, but what impressed me was how dogged the technicians were -- they wouldn't give up until they found and fixed the problem. My service representative called me several times to update me on the progress, and genuinely cared about my experience with Bill Penny.
I've been taking my Scion there ever since. I took it by today because the "check engine" light came and I have a business trip tomorrow. The representatives there know me by name when I come in, and are always polite and helpful, and the technicians are talented and fast. I absolutely cannot say enough nice things about this dealership! They exemplify excellent customer service. :-)
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Bill Penney Toyota
Added: 5/15/2012 3:08:46 PM
Thank you for the great feedback. We appreciate your business.
Cindy Huet
Customer Experience Director
edgerheauser
5/13/2012 2:51:38 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Bob Fitzgerald, Brent Ferdinand
My Review of Bill Penney Toyota:
I give this dealership and their employees I worked with a rating of 5.
Bob Fitzgerald, the salesman, was extremely knowledgeable about the vehicle I was looking to buy. He explained all the details about the car, both on the lot while we were looking at it and while I drove the vehicle. He presented the pricing of the vehicle and it was a very good competitive price. (Competitive because I had heard the pricing from two different dealerships in the area). I told him I had to 'sleep' on his offer before I would reject/accept. The sales manager, Brent Ferdinand, then came by and we discussed the offer. Again, my same response. No pressure was applied by either sales person. Within 4 hours I was back at this dealer completing the purchase transaction. I could not have been any happier than I was when we concluded the purchase. It was a pleasure doing business with Bill Penney Toyota and their sales staff.
Ed Gerheauser
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Bill Penney Toyota
Added: 5/14/2012 3:17:58 PM
Thank you for taking the time to review our dealership. We are so glad that you had a great experience. We truly appreciate your business.
Cindy Huet
Customer Experience Director
SHARON KARR
5/10/2012 7:43:18 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: OWEN COX
My Review of Bill Penney Toyota:
I HAVE PURCHASED SEVERAL VEHICLES OVER THE YEARS AND NEEDLESS TO SAY I WISH NOW THAT THEY ALL WERE FROM THIS DEALERSHIP. THEY ARE FRIENDLY, COURTEOUS, KNOWLEDGEABLE, AND AT LEAST TO THIS POINT VERY HONEST I BELIEVE. THEY ARE NOT PUSHY AND TRY TO HELP FIND EXCATLY WHAT I WANT IN THE PRICE RANGE THAT I WANTED. WHEN I TOLD THE SALESMAN (OWEN COX) THAT I WANTED A CRIMSON COLOR HE NEVER TRIED TO SELL ME A GREEN ONE. THIS MAY NOT MEAN MUCH TO ANYONE ELSE BUT TO ME IT IS MY MONEY THAT I AM SPENDING AND I JUST WANT WHAT I WANT. I WOULD HAVE EVEN COME BACK LATER HAD THEY NOT HAD WHAT I (MY WIFE LOVED) WANTED. THANKS AGAIN BILL PENNY TOYOTA. I WILL BE BACK. JOHN DAVID KARR..
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Bill Penney Toyota
Added: 5/14/2012 3:16:52 PM
Thank you for the great comments. We are so pleased that you had a wonderul experience.
Cindy Huet
Customer Experience Director
jkbcrumpton@gmail.com
5/10/2012 1:58:04 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Ray Laudermilt and Zack Penney
My Review of Bill Penney Toyota:
I have been looking for a Used Certified Toyota Avalon for some time. I found the one that I purchased by an internet search. My son, who is a sales rep. happened to
be in Huntsville the next day, so he went by to check on the 2010 Avalon that I was interested in. He first met with Zack Penney, then Ray Laudermilt, he took a test drive in the Avalon, then called me to let me know that he thought I might like it.
Between me, my son and the saleman we agreed on a price, then my son left a deposit and we returned four days later to pick it up. All in all a very good experience
dealing with both Ray Laudermilt and Zack Penney.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Bill Penney Toyota
Added: 5/10/2012 2:19:19 PM
Thank you for the great comments and for taking the time to review our dealership and staff.
Cindy Huet
Customer Experience Director
Txcigarmadcap
5/10/2012 9:42:18 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Kevin Weil
My Review of Bill Penney Toyota:
The sales experience was the best I have had in twenty years. Salesman's product knowledge was excellent; he was courteous and dilligent in his attempt to get me into the car I wanted. His attention to my needs (customer service)highlighted the experience. I didn't feel like I was being herded through the process. I will definitely buy from Kevin and Bill Penney Toyota again. Thanks for the great experience.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Bill Penney Toyota
Added: 5/10/2012 2:18:32 PM
Thank you for the great comments about Kevin and our staff. We appreciate your business.
Cindy Huet
Customer Experience Director
KnutsonBW
5/9/2012 11:12:44 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Drew, Kevin, Shane, Michael and Tom
My Review of Bill Penney Toyota:
We were looking for a new SUV style vehicle to replace our 2001 Mazda Tribute with one that provided a third row seating that was good on fuel, with good acceleration and at a great price. The 2012 Highlander fit the bill perfect. Great value and quality is top of the line. Hard to beat the combination of features, quality of build, price and mpg that the Highlander provides. Dealership pesonnel were very helpful and made use feel welcomed in there home. Overall great experience and met all expectations.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Bill Penney Toyota
Added: 5/10/2012 2:17:38 PM
Sounds like you had an excellent experience. We appreciate your business and you for taking the time to rate us.
Cindy Huet
Customer Experience Director
jane.g.caudle
5/9/2012 3:52:27 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Nolan Ryan
My Review of Bill Penney Toyota:
Nolan Ryan was my salesman. He was very friendly and professional. I had just totaled a 2010 Camry and was pretty upset. He walked me through the steps of my new car purchase and explained everything to me. I feel like he got me a good deal, and I am really enjoying my 2012 Camry. He even returned my rental car for me! I would also like to thank Bill Penney's finance manager. I'm sorry I don't remember his name, but he was great as well. I would definately recommend this dealership. Fellow soldiers: they are pro military!
Share on Facebook
Was this review helpful to you? Yes | No
Response from: Bill Penney Toyota
Added: 5/10/2012 2:16:37 PM
We appreciate your business and thank you for taking the time to review our dealership.
Cindy Huet
Customer Experience Director