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Bill Talley Ford Inc.

Mechanicsville, VA

4.0
49 Reviews

6280 Mechanicsville Turnpike

Mechanicsville, VA

23111

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49 Reviews of Bill Talley Ford Inc.

May 23, 2025

Just not the experience I was hoping for. My salesman didn’t seem confident in his explaining of my vehicle. I bought vehicle in November and inspection was due in June. I thought new car wo More

by rntoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of nanes
May 24, 2025 -

Bill Talley Ford Inc. responded

Hello, we are so disappointed to learn of this situation you have described. Please reach out to our Service Manager Fred Griemsman at (804) 746-2000. when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

May 17, 2025

They always keep their promise. They do great work for us always. We are a Ford Family!! More

by fmcghee01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Boland
May 24, 2025 -

Bill Talley Ford Inc. responded

Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

March 03, 2025

Took my Explorer in because it was misfiring pretty badly and the check engine light came on. They identified a few other problems (as always), and changed a spark plug. When I got it back the next day, the More

by DJphoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy
Mar 23, 2025 -

Bill Talley Ford Inc. responded

Hi, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please reach out to our Service Manager Fred Griemsman at (804) 746-2000 and we will do our best to make this better. We hope to hear from you soon.

Mar 23, 2025 -

DJphoto responded

I did. I left Fred a voicemail March 6th (17 days ago).. he never called me back. I called back the next day and was told "he's a very busy man". Made another appointment, had someone i know follow me the 50 minutes, again, to get it looked at a second time. I was then told after a few days that the tech couldnt "reproduce" the issue i was having. But immediately after picking my explorer up again the transmission light came on and i couldnt go higher than 4th gear for about 20 minutes down rt 360. Had similar issues with another Ford Service location recently, so i guess this is just how things are now. And this is by NO means a reflection on Roy, he's been great 100% of the time. It sucks that this review is reflected onto him when he has had nothing to do with any of the work done or not done.

March 01, 2025

Very accommodating as far as scheduling goes and keeping me informed of the status of the work. More

by onegun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine McGolden
Mar 23, 2025 -

Bill Talley Ford Inc. responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 28, 2025

The salesman was very knowledgeable and listened to what we needed in a vehicle. He was very honest and went the extra mile to get us what we wanted. Kenny Jones has become a good friend and I would trust More

by FurlongCC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Jones
Mar 23, 2025 -

Bill Talley Ford Inc. responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

February 20, 2025

We have gone Bill Talley for years. Top rate service always. From the receptionist to the service team. Mike Boland makes sure that you are satisfied with your purchase. Always availabl More

by Satisfied, customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Williams, Wayne Keaton, Michael Boland
Mar 23, 2025 -

Bill Talley Ford Inc. responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

February 03, 2025

I was impressed with the quick response by the transmission specialist in an effort to solve the issue with my 2024 Maverick’s transmission shifting too soon at low speeds. Unfortunately I cannot More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
Mar 24, 2025 -

Bill Talley Ford Inc. responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

January 17, 2025

The best dealership to buy a car from. Staff go out of their way to help, fair prices, good service More

by David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad VanStavern
January 08, 2025

They offered the quickest service to my truck and had the best price around the city! More

by tinytim1847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mustafa Callahan
Mar 23, 2025 -

Bill Talley Ford Inc. responded

Hi, we are happy we could make your experience a positive one! Safe travels!

January 07, 2025

I have used this dealership for the purchase and service of all my vehicles and have been 100% satisfied each abs every time!! More

by MKapinos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad VanStavern
Mar 23, 2025 -

Bill Talley Ford Inc. responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Bill Talley Ford Inc for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

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