Bison Motor Company
Great Falls, MT
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Ordered a new bronco. Took longer than expected and the logistics of shipping from ford to the dealer was a little mehh. But that's not bisons doing. Overall great experie Took longer than expected and the logistics of shipping from ford to the dealer was a little mehh. But that's not bisons doing. Overall great experience pre sale and during the sale. I will however update this for my post sale experience in the future. As most dealer struggle with post sale support. More
We had an appointment for an oil change within three days. Service was good and I was given a ride home. Someone finally showed me how to use my Ford Pass points! days. Service was good and I was given a ride home. Someone finally showed me how to use my Ford Pass points! More
I called to make an appointment for my vehicle about a concern I had and they were able to get me in the next day. The technician called me personally to explain what they had found and the resolution! concern I had and they were able to get me in the next day. The technician called me personally to explain what they had found and the resolution! More
Bison, has the knowledgeable people to take care of my Ford vehicles. Jordan has gone above and beyond to make sure all information and the necessary effort with warranties companies to ensure the vehicle Ford vehicles. Jordan has gone above and beyond to make sure all information and the necessary effort with warranties companies to ensure the vehicle is on the Wright path to be covered. Returns phone calls and relays vehicle status promptly. Thanks Jordan! More
Exceptional service and professionalism from the service department, sales reps, finance and management. I highly recommend this dealership! department, sales reps, finance and management. I highly recommend this dealership! More
As always, horrible experience. Started out okay. Was promised my car would be done in about 2 hours....before noon. I finally went to the dealership and no one knew why it wasn' Started out okay. Was promised my car would be done in about 2 hours....before noon. I finally went to the dealership and no one knew why it wasn't done. Finally at nearly 2:30 it was done. REDICULOUS! No issues with the repairs, they just pushed it to the back burner because "they didn't think I needed my car before noon". I told them twice that I did! The guy who looks like he is in charge of service has less customer service skills than my little toe. Cold fish, rude, non-caring. While I waited one very nice saleslady visited with me. Even tried to get me to look at a new car. Nicely done. Sadly, I made a point of looking at all vehicles in their showroom, sitting in them, opening doors, and NO ONE asked if I needed help! Many salespeople walked by with no expression on their faces. They would likely sell more cars if they actually went up to people like me looking at vehicles and said something crazy like "How do you like this Bronco? We can take it for a test drive!". Instead, I walked out. Dumb sales tactic. Anyway, this is a cold, heartless, unfriendly dealership. I'd easily drive to Denver (800 miles away) to buy a new Ford before I'd buy from Bison. HORRIBLE! More