Blaise Alexander Chrysler Dodge Jeep Ram of State College

*Disclaimer* the Better Business Bureau has already been contacted. Additionally, we looked into Lemon Law information and since the vehicle was a used vehicle, we weren't able to receive help from the plac contacted. Additionally, we looked into Lemon Law information and since the vehicle was a used vehicle, we weren't able to receive help from the places we contacted. My wife and I bought a 2020 Chrysler Pacifica minivan on April 22, 2023 from Blaise Alexander Dodge Jeep Ram in State College, PA. The check engine light came on after just the few first weeks after buying it, to which the dealership told us it was due to a faulty motor in one of the side door handles (never replaced by them; they ordered the wrong one and then never ordered a new one). A few weeks after that, the van shut off on us while driving on interstate 80 with our 3 young kids inside (including our 1 week old newborn). We were told by the dealership that the van shuts off when it needs updates. We found that EXTREMELY hard to believe as that would be unbelievably unsafe. Dealership updated the van and gave it back 2 days later. Then, it shut off on us again while driving (thankfully not on I80) and the dealership told us that hybrids act funny when they are low on battery. That also seemed like a ridiculous explanation since we will always run out of battery for how far we live from our son's school, grocery stores, etc. The van sat at the dealership because we told them that we would not be putting our kids back in that vehicle until they figured out the problem. As of a few weeks ago (after the van had been there for a month), the dealership told us that it needs a new transmission due to a faulty PCM encased within it but that they can no longer allow us to have a loaner vehicle even though it will be at least 9 MONTHS until the transmission is fixed and obviously we cannot drive the unsafe van in the meantime. My wife and I completely understand that parts take a long time to come in but to not be able to provide us with a loaner vehicle when none of this was our fault seemed like really poor customer service. At this point we asked to meet with them to discuss options of getting rid of the van. We asked to trade the van for another vehicle on their lot (same value) or a full refund. They refused both. We only had a few days to figure this problem out because they were requesting our loaner back, we need a second vehicle, and it has to be able to fit 3 car seats. We ended up selling it back to them (after asking several other dealerships about our problem and of course we disclosed the faulty transmission). We lost $13,000 for a vehicle we hardly drove! The manager of the dealership said they were going to make the van "not their problem" and I see they have it FOR SALE the very next day after buying it back from us. No check engine light or error codes will pop up for people who buy this van and it could very well cause an accident! It has the same VIN # so we know it's the same van we owned. Also, they commented back on a post about this saying the site automatically updated when they purchased the vehicle back. Thats highly unlikely since they posted it for $800 more than we paid originally, with UPDATED milage. Absolutely disgusting. More

I very much enjoyed dealing with Tim P and Ryan M. They were very helpful and honest given I was buying a used car, sight unseen from 500 miles away. Normally I get very frustrated with pushy and di They were very helpful and honest given I was buying a used car, sight unseen from 500 miles away. Normally I get very frustrated with pushy and dishonest xx but I never felt that way working with them. The car was needed quickly as a surprise for my wife and Tim was very helpful. He expedited all the paperwork so the car could be shipped ASAP. Yes I recommend dealing with them if you need arises. More

We had a great experience buying our 2019 Dodge Ram truck. Would recommend this dealership to friends truck. Would recommend this dealership to friends More

I’ve read over some of these reviews and I can tell you Blaise Alexander Jeep in State College is our preferred dealer for service and purchases. I’ve dealt with a variety of mechanics, really like the wo Blaise Alexander Jeep in State College is our preferred dealer for service and purchases. I’ve dealt with a variety of mechanics, really like the workmanship of Cody and Dave; really like Tim Piper, Jimmy and Mike Warner - fair, down to earth and knowledgeable about the products they sell and give great deals. I no longer go to any other dealership! More

6 weeks for a warranty repair stinks Our 2015 Dodge Eco diesel started having several throttle issues that required service over a 6 month period. The last of which they just cleared the Our 2015 Dodge Eco diesel started having several throttle issues that required service over a 6 month period. The last of which they just cleared the error and said they didn't have to fix it, just get it back on the road. Finally it started smoking and stranded my husband and 3 year old on the side of the highway. It is under warranty and we took it back to them since they ignored the error 10 days prior to make them do the repairs. 6 Weeks later, 40 days to be exact, we get our truck back after having to work with them and even call corporate to get the work completed. The truck literally smells like it caught fire or was soaked in exhaust fumes. Their suggestion is to drive with the windows down or Febreeze it. I am literally due in 2 weeks so I do not want my 3 year old and the baby xxxxxxx in chemical fumes. I do not have words to adequately express how unhappy I am with their service. More

Worst car dealership ever!!! Worst dealership I have ever been to. Bought a vehicle months ago and still have issues with it. Same exact thing they "say: the fixed 2 months ago. Worst dealership I have ever been to. Bought a vehicle months ago and still have issues with it. Same exact thing they "say: the fixed 2 months ago. Even though when they had it, they acted like nothing was wrong for them to fix, but now when I tell them the problem they say that's what they just replaced. I'm so fed up with these people. Then the xxxxing manager always says he will call back, usually the next day and never does. So we have to call for a couple days to get back in touch with the xxxxx. No the vehicle is not in my name, so dont waste your time looking it up. The very next day when we had a list of 8 things wrong, we asked for our good car back, and they said no. I am pissed now. Been dealing with these xxxxxxxx long enough!!!! NEVER THE xxxx AGAIN!!! I'm blasting this xxxx all over the internet!!! Update... now the car will not go into park so it wouldnt shut off so we had to unhook battery. So now it wont start!!! More

Very friendly. Got exactly what we wanted, Philipsburg P.a d We had the best experience, so helpful , did all they could to get us what we wanted , our salesman was Cam , such a great attitude We had the best experience, so helpful , did all they could to get us what we wanted , our salesman was Cam , such a great attitude More

xxxxxx Here is a sugestion, do not send out fake promises to possible future customers. I knew my credit took a huge hit after missing 13 months of work. The Here is a sugestion, do not send out fake promises to possible future customers. I knew my credit took a huge hit after missing 13 months of work. Then you drew me in with a supposed guaranteed finance amount. I questioned this and was reasured this is the minimum I would get financed. Well thanks for nothing but lowering my score some more. More