Bloomington Chrysler Jeep Dodge Ram - Service Center

They were honest and the only people to tell me the truth about my vehicle about my vehicle More

The jeep wouldn't start and they diagnosed the problem and fixed it. They were punctual and courteous. and fixed it. They were punctual and courteous. More

Professional & Knowledgeable Service was quick and they did a great job explaining everything Thank You! did a great job explaining everything Thank You! More

Service as promised and good communication My Durango is the best vehicle I have ever owned out of Acura, BMW X5 4.6L, Escalade ESV, Tahoe, Suburban(s) and Mercedes. the best vehicle I have ever owned out of Acura, BMW X5 4.6L, Escalade ESV, Tahoe, Suburban(s) and Mercedes. More

Quick and easy Great communication, timely service. Not enough dates available for quick service Great communication, timely service. Not enough dates available for quick service. Thank you Not enough dates available for quick service Great communication, timely service. Not enough dates available for quick service. Thank you More

Clear communication. On time. Friendly. Nick did a great job. Nick did a great job. On time. Friendly. Nick did a great job. Nick did a great job. More

Everything worked out well I was able to get in earlier than our appointment time, very positive than our appointment time, very positive More

My Jeep was towed to the dealership on 12/31. The impromptu service need was immediately met by BCJD on 1/2/24 and the car was ready by the end of day. The impromptu service need was immediately met by BCJD on 1/2/24 and the car was ready by the end of day. More

Brian in Service is amazing, very friendly, kind and listens to your concerns and makes sure all is to your satisfaction. 100% satisfied with the work that was performed. Also, shout out the the Servi listens to your concerns and makes sure all is to your satisfaction. 100% satisfied with the work that was performed. Also, shout out the the Service Manager Dave Hayes, he was very kind and very friendly as well. Highly recommend this dealership! More

Customer Service Manager, I want to commend Nick, one of your Customer Service Staff, in restoring my belief that customer service is still alive in today’s business world. I had stopped in to check on the your Customer Service Staff, in restoring my belief that customer service is still alive in today’s business world. I had stopped in to check on the status of my vehicle maintenance and pay my bill since I would be picking up the vehicle after closing hours. My rental vehicle needed to be returned by 5:00 PM and my wife could not drop me off at the dealership until later that night. Nick stated that I would not be able to prepay but could pay over the phone once the service was complete. He then checked on the status and stated that the service would be completed today, and he would call when it was complete. I returned the rental vehicle and was in the process of walking home when I received a call from Nick. He apologized that he had made a mistake and that my vehicle would not be completed until the next morning. I stated that I wish I had known because I had just returned my rental vehicle, they were now closed, and I had to figure out a way to get to work the next morning. Nick apologized and said he would give me a call back. A few minutes later he called back and stated he had a vehicle ready at the dealership for me to use and asked if I could get back within the half-hour to pick it up. I stated that I was walking home and that my wife would not be able to pick me up and dropped off within that time frame. Nick stated he would call me back again. When he called, he had arranged a Lyft driver to pick me up and bring me back to the dealership. I bought my used Jeep Unlimited from a different dealership. It only 30,000 miles and the original owner purchased it from Bloomington Jeep. When determining where I would have my service completed, I checked reviews and Bloomington Jeep’s customer service ratings were significantly better than Fury Motors. So, I decided to have my service performed by Bloomington Jeep even though Fury Motors is only a mile from my home. Bring my Jeep to Bloomington Jeep for service has been the best decision. Nick, thank you for the excellent customer service. You could have diverted the blame off on the service technicians not completing the service on time or not informing you in a timely manner. You admitted to your mistake and went out of your way to correct the issue. This excellent customer service will keep coming back to Bloomington Jeep for my vehicle service. When it is time to purchase another Jeep Unlimited Wrangler it will be purchased from Bloomington Jeep. Thank you, Jeff More