Bob Bell Hyundai

First time Hyundai owner and brought my 2023 car in for the first oil change. BIG MISTAKE! I’d had this appointment for weeks and I came in 30m early, pulled into the Hyundai service bay and walked in to the first oil change. BIG MISTAKE! I’d had this appointment for weeks and I came in 30m early, pulled into the Hyundai service bay and walked in to be told that they had me scheduled for the Ford Express Lane, so get back in the car to look for the Express Lane. Dropped the car off and was told that they rotate the tires, fix the one tire that was leaking and change the oil and filter. Three hours later I get a call saying they didn’t have time to fix the tire. I checkout and walk to the car to find grease prints on the door handle and drivers seat. I turn on the car and immediately see a change oil needed message and the low tire warning was still the right rear. So even though they listed tire rotation on then invoice they didn’t rotate them! They never put the sticker on the window and could even fill the tire with air!!!! Car came back dirty and I need cleaner to get the seat clean again. NEVER NEVER NEVER GO HERE!!! More

Let me preface my review by saying this happened over two weeks ago. I've contacted Bob Bell and Hyundai Corporate to try to rectify the situation and they chose to ignore me. I have no qualms about publicly weeks ago. I've contacted Bob Bell and Hyundai Corporate to try to rectify the situation and they chose to ignore me. I have no qualms about publicly shaming them now. Two weeks ago on a Saturday, a sales rep at Bob Bell called me and said someone had backed out of their scheduled delivery of an Ioniq 5 and asked if I wanted it. I told them I did but it was late on Saturday and they were closing so we could not close the deal, the rep said he informed his Sales Manager(SM) and the SM will email me the offer sheet for me to sign. I waited all weekend for the offer but did not get it. First thing on Monday I called the SM and he said he knows about the deal in place and was surprised when he heard they did not send out the offer letter. No problem, I said I can still sign now and get it done. Once he emailed me the offer letter, I noticed a 800$ paint protection plan that was optional and asked if that could be removed. Begrudgingly the SM accepted so I signed the offer letter at MSRP + 800 dollars of dealership fees. Next he emailed me the build sheet, which I also signed. Next he asked for my drivers license and insurance information which I emailed over again. The SM then told me to wait for their finance team to call me. I waited for 1 hour and no one called, the sales rep then told me to call finance myself or they might offer the car to someone else. Upon hearing that I called them immediately and left a voice message. I then had a work meeting for 30 minutes where I could not follow up but texted the sales rep that I wanted the car. The next thing I know the rep told me that the car was sold to someone else. Incredulous, I asked to speak to the SM. He dodged my call for the entire day before I could get a hold of him. He made no apologies and said someone else came in and was able to buy it on the spot. I asked him how he can still sell it when I've signed the offer letter, build sheet, provided my personal info and made it clear I wanted the car. He claimed their finance team tried to call me but couldn't get through. I have my call history and voice mail and am sure no one from Bob Bell called me that morning and I also have my call history to their finance. The SM knew I wanted the car as I was working directly with him and yet he still approved the sale to someone else. I have little doubt the person he sold to chose the optional $800 fee and perhaps other added fees. Apparently signed contracts with do not mean a single thing with Bob Bell Hyundai as long as they could make a few more bucks. I called corporate Hyundai and they said they reached out to Bob Bell and they cannot do anything since they are an independent company. Before I get a generic "thank you for bringing this up, call us to discuss" response. I've reached out to them already, Hyundai Corporate has reached out to them. They have my phone number, email, address but have chosen to ignore me. Do not go here as they have no integrity at all. More

This dealership touts transparent pricing but charge a $795 mandatory protection package on new vehicles. Was told this after calling to reserve a vehicle. Also was told by a salesman that I have to fill $795 mandatory protection package on new vehicles. Was told this after calling to reserve a vehicle. Also was told by a salesman that I have to fill out a credit app to reserve a vehicle! What the heck, you want to screw me on a sales markup and in the finance room as well, no thanks!!! Reserved my vehicle at hyundai dealer they don’t charge a markup or add useless protection packages! All I needed was a copy of my drivers license and a deposit to reserve the vehicle! The dealer sent me a signed receipt with a price breakdown. Glad I skipped out on Bob Bell Hyundai! More

Just bought a new 2022 Hyundai Kona at Bob Bell - James Franklin is the best sales consultant I have ever worked with. He made the entire process simple and easy, very honest and upfront. I recommend going Franklin is the best sales consultant I have ever worked with. He made the entire process simple and easy, very honest and upfront. I recommend going to James for your new Hyundai - he will not try to tack on hidden fees, will listen to what you are looking for and help you get the best deal possible. By far the best car buying experience I have ever had. More

In for an oil change only, but having just hit 100k miles they did inform me of several suggested maintenance items (expected, that's fine.) They also said they had a pair of recalls to address - one of whic they did inform me of several suggested maintenance items (expected, that's fine.) They also said they had a pair of recalls to address - one of which would require a follow-up appointment and several hours of time. I couldn't do this same day. I tried to take the car in to a different, more local dealer for service and Bob Bell had claimed the recall - so the other dealer would not touch the recall since Bob Bell had accepted payment for it, even though they hadn't done anything. Now I am forced to go back there or else not get it done. Pretty bullsh*t system. More

These people can't even get a simple oil change right. They did not properly replace the plug and my car left me strandef 3 hours away from home. I drove the brand new car almost 1000 miles after the oi They did not properly replace the plug and my car left me strandef 3 hours away from home. I drove the brand new car almost 1000 miles after the oil change and no one knows how much damage these mistake has caused to my engine. All they can say is that the engine didn't lock up. Now they are taking the rental car that was initially issued and leaving me high and dry because I want a guarantee that my engine life has not been compromised. STAY AWAY!!!! More

Don't let these clowns work on your car! 8 am appointment for a door handle replacement. Called at 1245 pm stating that they can replace it tomorrow! Wonderful customer service for a door handle replacement. Called at 1245 pm stating that they can replace it tomorrow! Wonderful customer service More

3 separate labor rates in less than an hour? I bought my car from here....so I usually get the oil changed here as well. On this particular time for my regular oil & filter changed...I was recom I bought my car from here....so I usually get the oil changed here as well. On this particular time for my regular oil & filter changed...I was recommended getting the engine air filter and cabin filter replaced. I said to myself: "Hmmm. it's probably time to....OK let's do this". Now I figured that there was an additional cost for the filters.....but what PIST ME OFF was the 3 separate LABOR RATES that came with it!! The tech already has my hood up; and it doesn't take but a few extra moments to change the filters.....BUT AT $18.24 an hour for 1 filter and $ 19,95 for the other......and you were already under the hood for $24 an hour for the OIL CHANGE? !!! That's why there are "Jiffy Lube & other places".... xxxx... they also wash your windows and vacuum your interior; top off your fluids!! Some of the newer spots do even MORE without charging more! More