Hwk49ers
3/1/2012 4:44:36 PM
Overall Score: 
5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Kendal Cook
My Review of Bob Brown Chevrolet:
I was very pleased with Bob Brown and Kendal Cook when I went there to look for a car in my price rage. I was first looking at a used car and ended up leasing a new car for the same price range I was looking for. Kendal did an amazing job in helping me find that car. And the best part of everything is that after I bought my car, he took time out of his day to show me all of the features from bluetooth, to OnStar, to showing me everything under the hood. He could have just sent me on my way after I got that car but he went above and beyond after the sale and I really appreciated it. If you are ever in the the Des Moines area. Please go to Bob Brown and see Kendal!
Share on Facebook
Was this review helpful to you? Yes | No
pkeenan238@gmail.com
2/19/2012 11:12:37 AM
Overall Score: 
2.5
Reason for Visit: Sales (Used)
I recommend this dealer: No
Employee(s) Dealt With: 2
My Review of Bob Brown Chevrolet:
Called about the bad brake pads within 30 days would not do anything. The rubber on the window keeps coming out. But the salesman told us oh there wasn't anything they had to do to the vehicle when it was checked over before we picked it up because it was in such good shape. I feel we were overcharged on the extended warranty after checking prices elsewhere. We got an extended warranty with longer coverage on a vehicle 2 years older which was 4 wheel drive for $700 less. After checking on the internet prices they are way overpriced in that area. You would think brakes would be an important thing to check before sending someone off in a vehicle you sale them. Will not buy from them again. Also purchased 2nd vehicle just this week and am paying half the interest rate we got with Bob Brown. Will not purchase from them again.
Share on Facebook
Was this review helpful to you? Yes | No
RFIRKINS
2/14/2012 2:03:06 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Kendal Cook
My Review of Bob Brown Chevrolet:
We received wonderful service at Bob Brown. Kendal was very patient and helped us make the right decision as to what we were looking for in a vehicle. Everyone at Bob Brown made us feel like we were not just another buyer. Buying a new vehicle is a big deal for my family, and we are very happy and excited with the purchase our new Equinox.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: marim
Added: 2/15/2012 12:10:36 PM
Thank you very much for taking the time to let us know how we're doing. We understand that purchasing a new vehicle is a major investment so we strive to keep our customers well informed and comfortable throughout the whole process. We are trilled that you could feel our sincere gratitude for your patronage and we hope that you are enjoying your new Equinox! Don't forget to find us on Facebook and Twitter for additional specials and savings, reserved exclusively for our online fans.
Regards,
Matt Brown - General Manager
matt.brown@bobbrownauto.com
markkim
2/12/2012 9:00:56 PM
Overall Score: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Kendal Cook
My Review of Bob Brown Chevrolet:
My wife saw a vehicle on the Bob Brown website that interested us. I stopped by the dealership and was introduced to Kendal Cook. He located the vehicle, brought it around front for me, and we visited for an hour about the vehicle. He was very thourough and knowledgeable about the vehicle, and explained everything to me. We returned two days later and drove the vehicle with him. He explained again to my wife all aspects of the vehicle in depth. He also spent much time explaining the GM Certified Vehicle Warranty, and all of the different things Bob Brown does for their customers.
He never put pressure on us, and although there was much negotiation with the final sale price and our trade-in value, he was very accomodating in spending as much time as was necessary, going back and forth with the sales manager, and ensuring we got the deal we felt was fair.
During our purchase, Kendal had a serious family emergency, but stayed with us until we completed the transaction. He went above and beyond what he needed to do during that time. He had already earned our business, but earned our respect as well for ataying during this difficult time, putting his customer first. Although this was our first purchase through him, it wont be our last.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: marim
Added: 2/13/2012 12:40:20 PM
It is our belief that the customer should always come first, and your experience describes exactly that. Thank you for taking the time to share your absolutely excellent experience with us. We are truly grateful for your kind words, and really appreciate you recognizing Kendal's remarkable efforts at 100% customer satisfaction. We are eager to work with you again in the future, and would like to invite you to find us on Facebook and Twitter for online coupons and specials.
Regards,
Matt Brown - General Manager
matt.brown@bobbrownauto.com
Littlenuge
2/11/2012 10:03:35 AM
Overall Score: 
4.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Quentin
My Review of Bob Brown Chevrolet:
I have not received a survey from GM to express my concerns about my purchase/service on my new vehicle. I am greatly disappointed and I am still not satisfied with the car. GM has lost a lifelong customer. I look forward to trading in this car.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: marim
Added: 2/13/2012 12:56:02 PM
Let me please apologize for this situation. It is always our goal to provide our customers with the very best service and vehicles so it is disappointing to hear that we have not met this target with you. We would love to speak with you further about this matter, so please feel free to contact us at your earliest convenience. We look forward to speaking with you soon in an effort to make matters right.
Regards,
Mari Moreland Rippey - Bob Brown Chevrolet
515.289.5982
jandjmiller
2/9/2012 1:33:33 AM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Clyde Birks
My Review of Bob Brown Chevrolet:
We went to Bob Brown Chevrolet looking for a specific car for our daughter. Starting with the phone call to the dealership right on through picking up the car, Bob Brown employees went out of their way to treat us right. There were NO high pressure tactics from Clyde or the sales manager. They gave us a FANTASTIC price for our trade in AND the car we bought. There was a problem with the clear coat peeling on one of the doors of the car we were buying and they fixed it. No charge, no hesitation and no increase in price. Clyde was the most down to earth car salesman we've ever met and very helpful. The only issue we had was with the lady doing the paperwork for the sale. She must have been having a bad day. We will definitely shop at Bob Brown Chevrolet aain!
Share on Facebook
Was this review helpful to you? Yes | No
Response from: marim
Added: 2/9/2012 12:15:37 PM
Thank you so much for taking the time to let us know how we're doing. We are extremely pleased to hear that our staff could exceed your expectations and treat you and your daughter with the outstanding customer service Bob Brown Chevrolet has become known for. We look forward to seeing you again on your next visit, and would like to invite you to join us on Facebook and Twitter to gain access to our exclusive online specials
Regards,
Matt Brown - General Manager
matt.brown@bobbrownauto.com
Impala65
2/6/2012 3:43:29 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Kendal Cook
My Review of Bob Brown Chevrolet:
I went to Bob Brown because they have multiple dealerships, I knew what we wanted, & the reputation Bob Brown has. I worked with Kendal and he treated me like gold. His professionalism is beyond words. Kendal seen me through the process; making sure I was satisfied... When approaching him, he greeted me with a friendly smile, making me comfortable & put me first! The next day he followed up with me. With that & much more I could say, I sincerely appreciate your outstanding customer service & salesman ship Kendal. The diligence and dedication demonstrated to us the customer was high quality.
Tracy
Share on Facebook
Was this review helpful to you? Yes | No
Response from: marim
Added: 2/7/2012 12:58:02 PM
Tracy, thank you so much for sharing your experience with us. As you have noticed, we pride ourselves on having very professional and caring employees, and Kendal is no exception. We are delighted that he could go above and beyond to exceed your expectations during your last visit. Thank you very much for your valued business, and we hope to have the opportunity to work with you again in the future. Please be sure to find us on Facebook and Twitter to stay updated with dealership news and to receive exclusive online specials.
Regards,
Matt Brown - General Manager
matt.brown@bobbrownauto.com
junior7313
2/2/2012 10:35:23 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mr. Cook, Lois, Tim, John, Brett
My Review of Bob Brown Chevrolet:
This is the 2nd Vehicle I have gotten from Kendall Cook at Bob Brown Chevy. He has always given me the very best service before and after the sale. The service team has also done the very best every time I have come into the dealership for service or just asking a question. I woulod highly recommend them to everyone.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: marim
Added: 2/2/2012 12:20:30 PM
Thank you so much for taking the time to write this great review. We strive to provide the best service possible before, during, and after each sale so thank you for attesting to this. It has been a pleasure working with you, and we hope that we will have the opportunity to assist you once again in the future. Please be sure to find us on Facebook and Twitter for online specials and promotions.
Regards,
Matt Brown - General Manager
matt.brown@bobbrownauto.com
janchart
2/1/2012 2:20:11 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Larry Stein
My Review of Bob Brown Chevrolet:
We have had a very good experience with buying new Traverse from Bob Brown Chev.Larry did a great job and did Lois. Thanks, Jan & Don Chartier
Share on Facebook
Was this review helpful to you? Yes | No
Response from: marim
Added: 2/2/2012 12:23:54 PM
Jan and Don, thank you for leaving us with this helpful feedback. We are delighted to hear that our team members were able to assist you to make your last experience at Bob Brown Chevrolet an enjoyable one. Please enjoy your new Traverse, and be sure to find us on Facebook and Twitter for exclusive online discounts reserved for our followers.
Regards,
Matt Brown - General Manager
matt.brown@bobbrownauto.com
Spacefan
1/12/2012 10:30:09 PM
Overall Score: 4.5
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Megin Nopoulos, Alan Heggen
My Review of Bob Brown Chevrolet:
Very friendly and easy to work with. Answered all our questions. Gave us a fair value for out trade-in. Had a very good price on the vehicle we bought. Very pleasant experience all around. Will recommend to anyone who asks about where to purchase a vehicle.
Share on Facebook
Was this review helpful to you? Yes | No
Response from: marim
Added: 1/13/2012 11:51:08 AM
Thank you so much for this excellent feedback and your very kind recommendations of Bob Brown Chevrolet. We are very pleased to hear that we could exceed your expectations, and hope you are enjoying your new purchase. We look forward to seeing you in the future and invite you to like us on Facebook and Twitter for online specials and promotions.
Regards,
Matt Brown - General Manager
matt.brown@bobbrownauto.com