Bob Brown Chevrolet

Reason for Visit: Sales

I recommend this dealer: No

My Review of Bob Brown Chevrolet:
I won a 1963 Chevy Nova SS convertible 02/23/03 that Bob Browns has sold Lakeside Casino in Osceola, Iowa for a sum of $17,500.00. I have pictures of the car before I won it to show it leaked fluids on show floor. When I won it I got to sit in the car to take pictures I said the gear shifter is not screwed in, and then said the sun visors are not there they told me floor mats and sun visors and other things were in the trunk. They did not have the keys to show me. The would not let me take the car that night they told me I had to wait till Monday to go to Bob Browns in Des Moines to sign papers. The car was sitting outside when I stopped by Monday Morning. An employee told me they had to push the car out it would not start, the back window is ripped out, and that there are many problems with the car. I was taken down stairs where Kevin Preston told me we could sign papers there instead of going to Des Moines, he gave me papers to sign having another paper on top of the as is. I trusted them. I was told my car would be delivered to me on a roll back truck or enclosed trailer. (Instead Bob Browns pickup/trailer delivered it over gravel and there was damage done. The driver refused to give insurance name; I called police they said the car was in 3 different counties and did not know where damage was done so they could not do anything. I called the boat and Bob Browns both refused to talk or help me. I explained the car did not run the man delivering the car said not to complain I won the car free.(since when is taxes and fees free)The driver told me that needed new carburetor and fuel pump and little things and that the accelerator peddle broke but I can get a new one. I have tried to get Ron Brown to talk to me for over 5 years he has never once done it. Matt and Tim wrote letters and sent but where is the proof I denied anything I told them what I wanted done and they refused why shouldn't I got a car worth $17,500.00 instead of one that many dealers said was not worth even $3700. I feel Bob Browns should do all the repairs to the car to get it in that condition and if you checked with Old Classic Cars dealers the car is not worth that much to this day in mint condition but according to Des Moines Register Ron Brown had stated the car is worth closer to $22,000.00. Yet when I took the car to Bob Browns to trade it in they offered me $300.00 now where is the justice. I feel the IRS should look into Bob Browns books and see if this is a common practice for them. I have pictures of the car and TV 8 came and looked at the car after I won it the 2 people could not believe that was the car. Any questions I would be glad to answer I will return your eamil asap Unlike Ron Brown who still has never returned a call to me yet and I have called and left many messages for him to Please call me back in the last 5 years and he still has not done it and I doubt if he ever does.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Bob Brown Chevrolet:
Purchased an Isuzu Rodeo and it has been in the shop over 10 times in the first 7 months of ownership. While some of the repairs have been covered under manufacturers warranty, I have had to pay for repair on items that could not have been working at the time of purchase. The sales manager did not want to help me at all. He felt they should not have to give back the profit they "earned"! I will never purchase another vehicle there! You are nothing more than another sale! They only care about your money, not taking care of the customer or doing what is right!

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