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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,169 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,169 reviews

May 06, 2024

Worked with Dino westerfield. He was an amazing salesman. The dealership didn't try to haggle and lowball my trade in value like every dealer does. They worked with me and were ex More

by Rubicon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
May 08, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the deal went smooth and Dino was able to assist you along the way! -Justin Harmon (General Manager)

May 05, 2024

Great customer service, courtesy & understanding. Very friendly to me & honest, convenient. Very knowledgeable & friendly to me. More

by jonwilson7743
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
May 08, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Jon. With 5 years under his belt Dino has a pretty smooth walk around and good to hear that customers agree. Appreciate the business and review Jon! -Justin Harmon (General Manager)

May 04, 2024

Camille was friendly at first but this has turned out to be the most stressful car purchase I have ever made. I had to haggle over everything from my trade in, my high interest rate when I have a near perfe More

by Krenaefoster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Camille DePhillips , Brad Mays
May 08, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I'm sorry that you feel that visit was unfriendly. I did review the purchase price at time of sale to find out that this was the 2nd lowest priced vehicle in a 100 mile radius out of 34 like vehicles. It was also sold for 12% less the average price on like vehicles over the last 90 days. That said, you rest assured Karen that your haggling skills very much worked. It is not uncommon for us to not negotiate price on vehicles we know are priced low. Typically we find that's usually why the customer had showed interest in the 1st place. As far as vehicle deliveries we will do them but we prefer the deal be done onsite. There are several legality and safety issues we have run in during COVID trying to have staff work outside areas we can not control. If there is anything else you would like to share you are more than welcome to email me personally at justin@caldwellchrysler.com. Thank you for the business and apologize that the visit was less than perfect. -Justin Harmon (General Manager)

May 09, 2024 -

Krenaefoster responded

I have provided a private response to the General Manager as the reply did not address all the issues in my review. As for the response on home delivery that response seemed to be a general response due to COVID being mentioned as the reason home delivery was not honored as advertised? I have also asked the GM to resolve the issue that the vehicle was advertised with front and rear floor mats as an option and I have not received them as of yet. The sales person has been working on finding them for almost a week without success. I am hoping the GM can provide the floor mats for the vehicle and honor the advertised options with which the vehicle was sold.

May 03, 2024

Vinny Selby did an awesome job helping out when the car that I brought it to get serviced ended up being $6000 to repair. Took my negative equity and created a great and supportive solution that got me bac More

by liamkreider
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Selby, Cody Mudd-Curtis
May 08, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great turn around story Liam. 2024 has proven to be the year of service. Sales was booming during Covid and now we are seeing customers holding onto their vehicles longer. That said, sometimes it comes to a point where it just does not make sense to invest that much into a vehicle. Glad to hear everything worked out and you were able to find some transportation that works for you. Appreciate the story and your business Liam! -Justin Harmon (General Manager)

May 02, 2024

Had a great experience with the dealership. Tyler was phenomenal, I told him what I wanted and he delivered with efficiency and accuracy! More

by Skisonstrucking
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Plas, Nick Brown
May 08, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Tyler has really proven to be a success story since he started at Caldwell. Sales is not an easy gig these days but Tyler continues to come back swinging each day and rise above. Pleased to hear his customer's feel the same way. Thank you for sharing and appreciate the opportunity to earn your business. -Justin Harmon (General Manager)

May 01, 2024

I appreciated the time and effort spent with me to find a good used jeep that I wanted to buy. I couldn't afford the ones that I liked yet, so I have to work on that for awhile before I come back. Everyone w More

by rich
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle
May 01, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Means a lot that although we were not able to find the right vehicle for you that you still are willing to provide Tim and Bob Caldwell a 5 star experience. If there is anything we can do down the road, happy to assist. -Justin Harmon (General Manager)

May 01, 2024

I went to look at some used cars, but I really couldn't get the one I wanted. But people were great More

by Jewels
Recommend Dealer
Yes
Employees Worked With
Nick Brown
May 08, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for giving us an opportunity to serve. If there is anything we can help with in the future happy to assist! -Justin Harmon (General Manager)

May 01, 2024

Fantastic 392 yesss ask for Jordan they did a great job looking and finding the perfect car for me thanks guys More

by grant.anthony454
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan
May 08, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Grant. Jordan had a stellar month in April and hoping he can repeat it. That said, glad to hear his success in volume did not tarnish the customer experience. Hope the vehicle treats you well for many years and thanks for choosing Caldwell! -Justin Harmon (General Manager)

April 30, 2024

I stopped in to look at a truck and Vinny was outstanding. The process was quick and painless and he had me in and out in no time. As a lifelong Chevy fan and owner, I can say that Vinny and Bob More

by Corey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Selby
May 01, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's fun to read Corey. Thank you for the business and taking the time to review/ rate and hope your vehicle treats you well for many years to come. -Justin Harmon (General Manager)

April 30, 2024

I was very pleased with the dealership and the sales person, Tim, that I worked with, however we were not able to come to an agreement on price for the vehicle. I will be very happy to come back and tr More

by Jewels
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle
May 01, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well that means a lot to all of us that although we were unable to come to terms that we at least able to make the experience pleasant. Thank you for the opportunity to earn your business Jewels and hope that we can put something together in the near future. -Justin Harmon (General Manager)