So I was one of those who got sold into the extended warranty with Fidelity when I purchased my car. After getting home and doing some research on the service I had signed up for, I realized how bad it was, so I immediately called and emailed Bob Howard Acura to get it cancelled and resolved. This was back in Feb of this year. I was given a cancellation form to sign, which I did and promptly emailed back. I was told it would be taken care of. I gave it a month or so, as I was told it would take time for the cancellation to reflect on my loan. Come to find out that the guy who was handling my cancellation was let go and hadn't turned mine in as well as many others. So I began working with a new guy on it and he assured me it would get taken care of. I called Fidelity today to find out what was going on and they said that it had been cancelled, but a Brenda from Bob Howard called to reinstate it. So here I am, close to a year into this whole ordeal and even after working with the GM who assured me he'd get it taken care of - it hasn't been.