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Bob Jass Chevrolet
Elburn, IL
68 Reviews
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68 Reviews of Bob Jass Chevrolet
Helpful December 06, 2023
Took my car in because there was a coolant leak - no problems with it overheating and we could have used it for many many more miles despite the leak. They reported to us that the car was fixed. They r problems with it overheating and we could have used it for many many more miles despite the leak. They reported to us that the car was fixed. They replaced the water pump and thermostat. Picked it up - drove it home after paying $1,400 which was higher than the quote to fix it. Next day drove it to work - it overheated. Called dealership and they told us to bring it back - did that. Waited 3 days to hear back from them. We had to initiate the calls - they couldn’t be bothered to let us know what was happening. . When we finally reached them, we were told the car needs $3200 of additional work caused by it overheating! They replaced the thermostat, but it’s our problem that it overheated!!!! Add insult to injury - they took no responsibility for the newly created problem, but offered to take it as a trade-in for $600. Even after knowing how frustrated we were and knowing the car was not in a drivable condition, they changed the oil and charged us for that. Now we have a car that can’t be driven, but it has clean oil. We will be towing the car from the dealership and then determine what our next steps will be after consulting an independent, reliable, honest repair shop. We used the dealership for repairs believing they were the best option for the vehicle. We now know the error of our ways and will no longer trust them to do any work on our vehicles. This was not the first negative experience, but it is definitely the worst! More
by Scammedoncruzerepair
Employees Worked With
Erin and Bob Horrell, Service Department. Steve Dobbs offered the $600 trade-in
September 21, 2023
The only place I will take my 2018 2500 HD is to you which is where I bought it from. The service I receive from Bob and Erin is exceptional!! Them two are the best and all of the staff is in the same b which is where I bought it from. The service I receive from Bob and Erin is exceptional!! Them two are the best and all of the staff is in the same boat. You all should be proud to have a service department with them too. Oh, let’s not forget about Mike who is in charge. And let’s not forget about the parts department. Top shelf. More
by danorland24
Employees Worked With
Bob, Erin and Mike
September 04, 2023
I always receive fantastic service from Bob Jass Chevrolet. They continue to be one of the best Service providers I’ve ever experienced. Thank you Bob and Erin for the “Top Shelf” customer int Chevrolet. They continue to be one of the best Service providers I’ve ever experienced. Thank you Bob and Erin for the “Top Shelf” customer interaction and Service More
by Jcollum1968
Employees Worked With
John Collum
July 24, 2023
My experience was great, they got me right in to get a door seal replaced. I waited in the clean waiting room and had coffee while they were replacing the seal. The technician did a great job, no air leak door seal replaced. I waited in the clean waiting room and had coffee while they were replacing the seal. The technician did a great job, no air leaks and good fit. Thanks Bob Jass. More
by jhawbaker54
Employees Worked With
Michael Frantzen, Michael Murray
June 15, 2023
Always friendly and prompt. Work was done correctly and with good explanation. Thanks Bob Jass for a great service department. Work was done correctly and with good explanation. Thanks Bob Jass for a great service department. More
by ritakrisch
Employees Worked With
Bob H. in service department
June 15, 2023
My experience at Bob Jass was AMAZING. Steve was great to work with, as well as the gentleman in Financing. Everyone was friendly, the whole team was transparent and they took good care of Steve was great to work with, as well as the gentleman in Financing. Everyone was friendly, the whole team was transparent and they took good care of me and continue to take care of my family. Thank you Bob Jass Chevrolet for making my transition from my Kia to my brand new Chevy Trailblazer quick and painless. I love my new ride so much and will definitely be back and referring everyone! More
by mary.propheter
Employees Worked With
Steve Dobbs, Bob Horell, Ryan Easter, Kurt Spuhler
February 07, 2023
All the people in the service department did a very good job all the people in the service department did a very good jobAll the people in the service department did a very good job job all the people in the service department did a very good jobAll the people in the service department did a very good job More
by Bob
Employees Worked With
Bob herhell
