Bob Jeannotte Buick GMC - Service Center

TLDR: they don’t understand the cars they sell. Bob, TLDR: they don’t understand the cars they sell. Bob, the owner, the man with the name on the sign had no idea what my car was. I was locked ou TLDR: they don’t understand the cars they sell. Bob, the owner, the man with the name on the sign had no idea what my car was. I was locked out of my 2015 Buick Regal, and Mark, Bob, the whole bunch told me there was a secret button underneath my door handle that I had to pry open.... after explaining to him that isn’t is nowhere to be found on my car, he profoundly told me it was, and then became frustrated and hung up. I was locked out of my car, with the keys in hand due to a faulty lock system in my drivers side door. They then told me to bring the car in even though I was locked out. Upon me breaking into my own I went to the dealership so they could explain to me what they were talking about. When I showed up, they looked at my car and said, “huh, must’ve been painted over.” They don’t understand the cars they sell. On top of it all, they claimed I stole a key fob, and then made the poor minimum wage mechanic pay for my new key fob which was already purchased. Skummy skummy slime owners and management. Why on earth would a business owner making well over 20,000 a week force his minimum wage mechanic to pay out of pocket for a mistake the owner made. That is absolutely slimy predatory behavior. What kind of human runs a business like this? The guys a bum, and no one in service could recognize my issue without “taking apart my door” Look, the ladies on the phone were a joy to speak to, and really helped me out, however the owner claimed I stole and double charged me and an employee for his own error. Pitiful, I would never give my business to such a company again. More

I took my 2017 youkon for AC repair after I talked to Justin From service department on the phone couple days ago and he promised he’ll have a loaner car ready for me cause I live about 30 minutes away f Justin From service department on the phone couple days ago and he promised he’ll have a loaner car ready for me cause I live about 30 minutes away from dealer after I got there and he took my info he asked me if I have anyone to pick me up cause the job needs about seven hours then I asked him about the loaner car we talked about over the phone he said I have zero loaners as of now they all gone so I got really mad cause I had left work that day to get my AC working I put my self in the car and left and on my way out I told him I will call GM and make a complaint he didn’t even care after all now I’m driving my lease vehicle with a monthly note with no AC I wouldn’t recommend anyone to go there for service especially if they need to drop off their car . More

Saturn Safety! I brought my '05 Saturn Vue in for a basic oil change and a repair to the driver's door that was desirable but not necessary. Ryan advised, serious sa I brought my '05 Saturn Vue in for a basic oil change and a repair to the driver's door that was desirable but not necessary. Ryan advised, serious safety issues were found. He assisted in prioritizing the essential repairs. Dan helped with pricing to make those repairs doable. I can't thank them enough for their patience. More

Polite, Professional and Affordable Once again, I was delighted with the entire service experience from start to finish. I've been a customer here for years, and find the entire staff t Once again, I was delighted with the entire service experience from start to finish. I've been a customer here for years, and find the entire staff to be extremely polite, the mechanics are highly trained AND experienced, and when you need to meet your budget, just ask! They will give you good information AND choices to try and fit your budget. The value for money is very fair, quality and reliability is top notch. I've tried cut-rate repair shops but it's risky business, not worth the little you may or may not save. More

EXCELLENT, EXCELLENT SUPERIOR PERSONNEL I am writing this review to express our complete satisfaction with the Bob Jeannotte Buick GMC dealership in Plymouth, MI. Our 2005 Saturn Vue encoun I am writing this review to express our complete satisfaction with the Bob Jeannotte Buick GMC dealership in Plymouth, MI. Our 2005 Saturn Vue encountered an issue with Body Electrical System. We installed an aftermarket device on our vehicle based on the suggestion of our insurance company in order to decrease our premium and gain reward points that were redeemable at various locations. Instead of saving me money I had to pay for components that shorted out due to the device installed. One of the devices that shorted out was the BCM (Body Computer Module). Not only was the vehicle not starting it also stopped operating while driving. With the very professional and patient personnel in the Service Department the issue was resolved. This was a very perplexing issue, but the folks at Bob Jeannotte worked on the problem until a final resolution was attained. I wrote to the Jeannotte expressing our thanks and praising the dealership. My wife and I have not been fans of dealership service departments. Our minds have been changed with our relationship with Bob Jeannotte. We rate them a 5 star dealership and very highly recommend them for new car sales, used car sales, car rentals their service department and most of all their highly professional staff. Raymond Rodriguez More

Maintenence service As usual, was greeting nicely by Reid and had the paperwork completed quickly for the oil change. Appreciated that he reminded me of the time frame to As usual, was greeting nicely by Reid and had the paperwork completed quickly for the oil change. Appreciated that he reminded me of the time frame to receive the oil changes included with a new car purchase. Customer Lounge is well equipped even when busy, as it was that morning. Customers all seems satisfied with length of wait, as was I. Keep up the attention to customer service! My sales person walked through and recognized me even though it has been over 1.5 years since purchase. Second car purchased through this dealership and will return. The Buick Regal has been a great car. More

Pushy Service Workers I was concerned with some warranty issues with my car and because the service guy found nothing wrong, I felt like he didn't want to waste time on me. I was concerned with some warranty issues with my car and because the service guy found nothing wrong, I felt like he didn't want to waste time on me. JUST BECAUSE YOU ARE NOT GETTING PAID FROM AN APPOINTMENT, THAT IS NO REASON FOR KIND CUSTOMER SERVICE TO EXIT OUT OF THE BUILDING! Also, I had forgot to mention an additional concern I had so I called the service department after I left the dealership to inform them about it. While picking up my car, I asked about the loose steering and the guy said since the car tested out fine, they didn't look into the steering. I am very disappointed in the "rush rush get the customer out the door" service you run! More

Professional I trust this dealership and feel they always stand behind their work. The call before they do any extensive work. They also inform me of the cost bef I trust this dealership and feel they always stand behind their work. The call before they do any extensive work. They also inform me of the cost before doing repairs. I am very pleased with them each time they work on my truck. The owner, if he is there comes into the service lobby and passes out pens! A special touch as he checks on you to make sure you are being helped . More

Always treated well and professionally. These guys are experienced and offer great service. Solve my problems every time. Such expertise and great attitude is exhibited throughout the Dealership experienced and offer great service. Solve my problems every time. Such expertise and great attitude is exhibited throughout the Dealership More

This is the worst dealer service experience I have ever had. We asked to have a sun roof leak fixed and a tune up and an estimate for shocks and struts. We were told about $300. The next day they called had. We asked to have a sun roof leak fixed and a tune up and an estimate for shocks and struts. We were told about $300. The next day they called my husband and said they could fix my car for $3,200 because it needed all kinds of work. Now, the car is 7 years old and is probably only worth 6K. They offered to "knock off 1,200." Still a joke. Ends up we received what we originally asked for and still paid $500. I went to pick up my car after hours. When I started it up, the automatic headlights would not turn on, there was a "check gauges" warning on on the heads-up display, the brake light was on when the brake was not engaged, and the something-is-behind-you alarm kept bonging even though I had the car in drive (not reverse). I had to turn it off and on a few times, remove the key and re-insert it, and it finally acted normal again. That's fine, but didn't anyone test this stuff out before putting it outside to pick up? I will never go back to this dealer for anything ever again. More