Bob Jeannotte Buick GMC - Service Center

The service manager (Dan) is very dishonest. He treats people in a demeaning way. He flat out lied to my face and got caught. He talks about things he obviously knows nothing about and then treats you a people in a demeaning way. He flat out lied to my face and got caught. He talks about things he obviously knows nothing about and then treats you as if you are a problem customer for asking simple questions. He gets irritated, defensive and treats the customer very poorly even raising his voice. When I asked who he reported to (after lying) he changed his attitude and became accommodating as if he didn't want anyone calling him out. In a two month period we had to have the vehicle - 2010 Acadia with 50 some thousand miles in for multiple issues - trans line, air conditioning, water pump, whole front steering gear, brake booster, missing wiper part. Thousands of dollars in service work. We honestly believe some of this is dealer caused however as he stated "think what you want" (cant prove it) and "this is wearing thin". There was no water pump issue, brake issue or missing wiper part when we brought it in however literally when we picked it up there was. In fact coolant was pouring on the floor of the service area when we picked it up - never had a problem with cooling system before - he said they filled it up and now the entire pump needs replacing. Their multipoint inspection on the service work order - oil didn't even register on the dipstick. His response to the issues was that GM was picking up most of the cost and he was doing us a favor by asking GM to help - we should be happy with that - poor GM. Type person that leaves you feeling like you need a shower after dealing with him. You will get even more than the stereotypical dealership service with this service manager. More

Similar to what a previous customer reported, I also had a vehicle under warranty where the vehicle engine powered down at highway speeds--twice!!! I took this vehicle to Bob Jeannotte to repair the fi a vehicle under warranty where the vehicle engine powered down at highway speeds--twice!!! I took this vehicle to Bob Jeannotte to repair the first time and the throttle valve was replaced. This did not fix the problem, because a month later the same thing happened. Thus, I returned the vehicle to Bob jeannotte to repair. This time because the dealer could not recreate the problem, the SOLE "repair" offered was that the electrical connectors to the vehicle were cleaned. Given the serious nature of the defect, I requested that the traction module be replaced at a minimum. The service manager, Dan, declined to do so, stating that it was limited to performing the remedy prescribed by GM, which is to clean the connections. There is no evidence to demonstrate that merely cleaning the contacts resolves the problem, and given the serious nature of the problem and the fact that its recurrence cannot be predicted, the more reasonable solution is to replace the traction computer module, at a minimum. Again Dan declined. I asked if I could get an estimate to replace the traction computer and suggested that we split the cost difference or in the alternative I get a good trade in value towards buying a new car. Dan not only declined both options, but responded by threatening to charge me rental fees for the courtesy vehicle loaned to me while my car was being serviced if I did not return the rental car by 6pm. Needless to say, I'm certainly disappointed that my vehicle is not operating properly and that the dealer will not reasonably address the issue. I'm also quite taken aback at Dan's rude manner and the complete unwillingness to attempt to meet the customer half way or even a quarter of the way. The vehicle I purchased 2.5 years ago from Jeannotte was higher end [approx 40K] and I expect better service at this level. I can appreciate that this is a tough situation for the dealer to be in in that on one hand you have a dissatisfied customer, but on the other hand there is a very serious issue with the car that the dealer would have to fight with GM to be reimbursed for "unapproved" warranty work. Either GM would be upset or the customer, and in this case, it was easiest and most cost effective for Bob Jeannotte to have an upset customer. More

Ordered new truck. Explained that I will be driving it till the wheels fell off. Had the truck serviced only at dealership. Some thing even anal. Well when the truck finally came out of warrenty. I had to till the wheels fell off. Had the truck serviced only at dealership. Some thing even anal. Well when the truck finally came out of warrenty. I had to replace the window motor/regulator myself. Upon opening up the door panel I noticed that they had broken the door switch unit (this because they had been inside this door under warrenty 4 times). Being mechanically inclined, I replaced the window motor/regulator myself. I then took the door panel to them and asked if they thought that I would never find this. They said they would make it right. The first time they said that they tried to glue my part in but it would not take. So they drilled a hole into my speaker grill metal and attached it with a zip tie. Well that did not work. I then contacted GM customer service. I also found that I could by the part on the internet for $12.00. They informed me that they cannot get the part unless they order a whole new door panel and that they would not do that. After weeks of the delays in getting it fixed they called and asked me to look at a used truck on the lot. The plan was to remove that good part from the used truck and swap the damaged part in my truck. On the day of the swap I placed a quarter into the front right tire tread of the used truck to se if it would be moved. They said they would have the door parts swapped in an hour. At the end of the day ~7 hours after being dropped off I called them. They said that the other part was damaged too. So they glued my part into my door panel of which it can never be removed again. Upset? Sure, but what are you going to do when somebody does their best. Well I went over to the used truck and the quarter was still there in the place where I stuck it. The used truck was parked in the front row next to their sign which would not allow the drivers door to open far enough to even get to the part. They lied through this process till the end. FYI Gm has to keep manufacturing parts for all vehicles they make for 10 years. My rear tail gate was damaged and needed to be replaced so I took the truck into them to have it repaired/replaced. When I got the truck back the tailgate was a different color then the rest of the truck. I asked if they could paint it again. They did but now they painted the area around the tail gate to blend the color. I asked why they could not match the color when the truck was infront of them. They informed me that this is the best anyone can do. I asked why then is my cap on my truck a perfect match in color. My cap was painted 3 states away and they never even seen the truck. Because they give you a satifaction warrenty on insurance repairs, I took the tail gate in again when it stopped working correctly. They did repair it but now the handle trim is sticking out from the tail gate. They left it this way. More