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Bob Jeannotte Pontiac-Buick-GMC Truck

14949 Sheldon Rd., Plymouth, Michigan 48170
Sales: (734) 453-2500

Makes: Pontiac|Service Center
 
Good
67% Recommend

Overall Rating 3.9

13 Lifetime Reviews

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Bob Jeannotte Pontiac-Buick-GMC Truck
13 Lifetime Reviews
Bob Jeannotte Pontiac-Buick-GMC Truck Info
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13 Dealership Reviews
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Reason For Visit
Service

"Professional "

I trust this dealership and feel they always stand behind their work. The call before they do any extensive work. They also inform me of the cost before doing repairs. I am very pleased with them each time they work on my truck. The owner, if he is there comes into the service lobby and passes out pens! A special touch as he checks on you to make sure you are being helped .

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Employees dealt with

Reed
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Reason For Visit
Sales (Used)

"Used car purchase."

Wonderful dealership to work with, friendly and helpful. The used car manager Chris B. went above and beyond to help close our deal on a nice used car. Will be the first place we look at when looking for another vehicle, new or used.

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Chris B and Richard K.
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Reason For Visit
Service

"Always treated well and professionally. These guys are..."

Always treated well and professionally. These guys are experienced and offer great service. Solve my problems every time. Such expertise and great attitude is exhibited throughout the Dealership

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Reid Griffin and Brian Roper
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Reason For Visit
Service

"This is the worst dealer service experience I have ever..."

This is the worst dealer service experience I have ever had. We asked to have a sun roof leak fixed and a tune up and an estimate for shocks and struts. We were told about $300. The next day they called my husband and said they could fix my car for $3,200 because it needed all kinds of work. Now, the car is 7 years old and is probably only worth 6K. They offered to "knock off 1,200." Still a joke. Ends up we received what we originally asked for and still paid $500. I went to pick up my car after hours. When I started it up, the automatic headlights would not turn on, there was a "check gauges" warning on on the heads-up display, the brake light was on when the brake was not engaged, and the something-is-behind-you alarm kept bonging even though I had the car in drive (not reverse). I had to turn it off and on a few times, remove the key and re-insert it, and it finally acted normal again. That's fine, but didn't anyone test this stuff out before putting it outside to pick up? I will never go back to this dealer for anything ever again.

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Employees dealt with

Bill in service
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1


Reason For Visit
Service

"The service manager (Dan) is very dishonest. He treats..."

The service manager (Dan) is very dishonest. He treats people in a demeaning way. He flat out lied to my face and got caught. He talks about things he obviously knows nothing about and then treats you as if you are a problem customer for asking simple questions. He gets irritated, defensive and treats the customer very poorly even raising his voice. When I asked who he reported to (after lying) he changed his attitude and became accommodating as if he didn't want anyone calling him out. In a two month period we had to have the vehicle - 2010 Acadia with 50 some thousand miles in for multiple issues - trans line, air conditioning, water pump, whole front steering gear, brake booster, missing wiper part. Thousands of dollars in service work. We honestly believe some of this is dealer caused however as he stated "think what you want" (cant prove it) and "this is wearing thin". There was no water pump issue, brake issue or missing wiper part when we brought it in however literally when we picked it up there was. In fact coolant was pouring on the floor of the service area when we picked it up - never had a problem with cooling system before - he said they filled it up and now the entire pump needs replacing. Their multipoint inspection on the service work order - oil didn't even register on the dipstick. His response to the issues was that GM was picking up most of the cost and he was doing us a favor by asking GM to help - we should be happy with that - poor GM. Type person that leaves you feeling like you need a shower after dealing with him. You will get even more than the stereotypical dealership service with this service manager.

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Employees dealt with

Dan Markovich
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Reason For Visit
Sales (New)

"After not having great luck elsewhere, I was welcomed at..."

After not having great luck elsewhere, I was welcomed at the door and with a salesman in two seconds. I was treated with a level of courtesy, professionalism and respect I hadn't encounted in many years, if ever, while buying a car. I'd gone on several websites to see the trade-in value of my car. For the very first time (of nearly 30 years of buying new cars), I got within the range (lower end, but within) that the "experts" say I should get--no hemming and hawing about mileage or flaws like they normally do to excuse the fact that they're offering half of what you know the trade-in value is and trying to make you feel grateful for that. I also went on-line to see what I should be charged if the salesman was charging (in correlation with the invoice price) what he said. This was the amount I was charged--no surprises, no hard sell for insurance and warranties I didn't want to buy. For the first time in my life, I've walked away certain that I was treated with 100% honesty and that there was no dithering on pricing--and that was with taking exactly what they offered without bargaining. The delivery was great too. Steve ensured that everything (from the first moment on) went smoothly, pleasantly, honorably and that I drove away knowing what I was doing with all this new technology I was surrounded by.

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Employees dealt with

Steve Dickson
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2


Reason For Visit
Sales (New)

"Tom was a pleasure to work with, went out of his way to..."

Tom was a pleasure to work with, went out of his way to get the car I wanted. Dealt with Al in the body shop many times, one of the few guys in the industry that will tell it like it is and truly go out of his way to make sure you're satisfied. Buy with confidence, in my opinion, the other poor ratings are simply from naive people who are looking for scapegoats for unrelated problems.

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Employees dealt with

Tom, Al
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1


Reason For Visit
Sales (New)

"I baught a new Regal Turbo had it for 3 weeks and was not..."

I baught a new Regal Turbo had it for 3 weeks and was not impressed with the vehicle. I tried for a WEEK to contact my salesman , with no call EVER returned. After finally getting in touch with him we made plans for me to come in and work something out I was planning on purchasing a new Lacross which is more expensive than the Regal. I expected to lose a few thousand dollars because of the miles I had put on, 2000 miles. But instead I sat and watched as my salesman try to convince me that in 3 weeks and 2000 miles resulted in a loss of $7000 dollars which long behold was the money I put down on the vehicle surprise surprise. I was totally shocked and needless to say walked out. If all American Dealerships are like this company they them selves will have destroyed the U.S. Automakers. I now know why so many people are going to Japanese carmakers because when you spend 30k on a car and your salesman can not even call you back that's a problem. It's not only about the sale its about taking care of your client after the sale to! Then to top this whole thing off I asked him to look up the price to extend my bumper to bumper which would be once again more money but I'm still waiting on a price its been over a week now. this company has no idea how to treat its customer before and not a clue in after the sale.

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Employees dealt with

Tom Sutherlandi/ Used car manager
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3


Reason For Visit
Sales (Used)

"This Review needs to be on lineso other can read what can..."

This Review needs to be on lineso other can read what can happen buying a used VELICLE from Jeannotte Buick in Plymouth,Mi.After working out the price with the sales person.Plus being told over and over that this velicle has past General Mortors 1oo point inspection.I wsa feeling very good about buying from a dealer.Before picking up the velicle I called the sales person about the INTAKE GASKET,I had heard that they ten to LEAK on this SUV.He told me it's ben check once,but he would have it looked at again by there best Teck.Fore days after picking it up a friend was looking it over,and thought it looked good.Then he had me lift the hood,took one look and said your INTAKE GASKETS ARE leaking.I called an talk with the owners son,bring it back in an we'll check in to it,sound great.So here we stand Bob Jr,Service manage Dan and there best Teck(no name)plus me.Under the Hood we all go and we all see a wet INTAKE GASKET.At this point I'm told that isn't a LEAK.(But it is WET)Yes.Thats what( GET THIS)GENERL MOTORS CALLS SCEEPING NOT A LEAK.GENERAL MORTORS NEVER REPAIRS SCEEPING.ONLY WHAN YOU SEE WATER THE VELICLE IS IT LEAKING.Now I have spend about 1000.00 to have the SCEEPING fixed.Remenber per GM an Jeanotte it's not LEAKING>>> RUN RUN RUN an get your velicle from a dealer you can trust. P.S.Got a call from General Mortors in Detroit.Mi,letting me know that Jeannotte is wright.SCEEPING IS NOT A LEAK PER GENERAL MORTORS.WATER MUST BE ON THE GROUND UNDER THE VELICLE TO BE CALLED A LEAK...THANKS JEANNOTTE AN GENERAL MORTORS FOR THE SERVICE...........ROBERT.....

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Employees dealt with

Bob Jeannotte Jr an Dan Markovick.
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2


Reason For Visit
Service

"Similar to what a previous customer reported, I also had..."

Similar to what a previous customer reported, I also had a vehicle under warranty where the vehicle engine powered down at highway speeds--twice!!! I took this vehicle to Bob Jeannotte to repair the first time and the throttle valve was replaced. This did not fix the problem, because a month later the same thing happened. Thus, I returned the vehicle to Bob jeannotte to repair. This time because the dealer could not recreate the problem, the SOLE "repair" offered was that the electrical connectors to the vehicle were cleaned. Given the serious nature of the defect, I requested that the traction module be replaced at a minimum. The service manager, Dan, declined to do so, stating that it was limited to performing the remedy prescribed by GM, which is to clean the connections. There is no evidence to demonstrate that merely cleaning the contacts resolves the problem, and given the serious nature of the problem and the fact that its recurrence cannot be predicted, the more reasonable solution is to replace the traction computer module, at a minimum. Again Dan declined. I asked if I could get an estimate to replace the traction computer and suggested that we split the cost difference or in the alternative I get a good trade in value towards buying a new car. Dan not only declined both options, but responded by threatening to charge me rental fees for the courtesy vehicle loaned to me while my car was being serviced if I did not return the rental car by 6pm. Needless to say, I'm certainly disappointed that my vehicle is not operating properly and that the dealer will not reasonably address the issue. I'm also quite taken aback at Dan's rude manner and the complete unwillingness to attempt to meet the customer half way or even a quarter of the way. The vehicle I purchased 2.5 years ago from Jeannotte was higher end [approx 40K] and I expect better service at this level. I can appreciate that this is a tough situation for the dealer to be in in that on one hand you have a dissatisfied customer, but on the other hand there is a very serious issue with the car that the dealer would have to fight with GM to be reimbursed for "unapproved" warranty work. Either GM would be upset or the customer, and in this case, it was easiest and most cost effective for Bob Jeannotte to have an upset customer.

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Employees dealt with

Dan, Service Manager
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