Similar to what a previous customer reported, I also had a vehicle under warranty where the vehicle engine powered down at highway speeds--twice!!!
I took this vehicle to Bob Jeannotte to repair the first time and the throttle valve was replaced. This did not fix the problem, because a month later the same thing happened. Thus, I returned the vehicle to Bob jeannotte to repair.
This time because the dealer could not recreate the problem, the SOLE "repair" offered was that the electrical connectors to the vehicle were cleaned. Given the serious nature of the defect, I requested that the traction module be replaced at a minimum. The service manager, Dan, declined to do so, stating that it was limited to performing the remedy prescribed by GM, which is to clean the connections. There is no evidence to demonstrate that merely cleaning the contacts resolves the problem, and given the serious nature of the problem and the fact that its recurrence cannot be predicted, the more reasonable solution is to replace the traction computer module, at a minimum. Again Dan declined. I asked if I could get an estimate to replace the traction computer and suggested that we split the cost difference or in the alternative I get a good trade in value towards buying a new car. Dan not only declined both options, but responded by threatening to charge me rental fees for the courtesy vehicle loaned to me while my car was being serviced if I did not return the rental car by 6pm.
Needless to say, I'm certainly disappointed that my vehicle is not operating properly and that the dealer will not reasonably address the issue. I'm also quite taken aback at Dan's rude manner and the complete unwillingness to attempt to meet the customer half way or even a quarter of the way. The vehicle I purchased 2.5 years ago from Jeannotte was higher end [approx 40K] and I expect better service at this level. I can appreciate that this is a tough situation for the dealer to be in in that on one hand you have a dissatisfied customer, but on the other hand there is a very serious issue with the car that the dealer would have to fight with GM to be reimbursed for "unapproved" warranty work. Either GM would be upset or the customer, and in this case, it was easiest and most cost effective for Bob Jeannotte to have an upset customer.
I Recommend This Dealer:
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