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Bob Johnson Buick GMC South - Service Center

Henrietta, NY

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200 Reviews

200 Reviews of Bob Johnson Buick GMC South - Service Center

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November 22, 2010

I needed service on my vehicle - which I did not purchase from Patrick - and they quoted me a fair price. They did a great job and the car was ready the same day. I was impressed with their friendliness an More

by rudyjeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mario
Nov 23, 2010 -

Bob Johnson Buick GMC South responded

Thank you for the kind words! I'm glad you thought our pricing was fair and the quality of work was to your satisfaction. This is what we are all about! A high quality service at a very fair price. Although, our employees are the ones that make it happen, without the training and committment, we would be just your average Dealership. When we built this facility 4 years ago, we thought very hard about keeping it spotless, and it's great to hear that you noticed our efforts. I do believe that a well cared for atmosphere results in consumers wanting to do business with us. Thanks again for your review! Mark Pennella VP

November 19, 2010

I have been dealing with DAVE SANZA, a service consultant for the past five years or so. I have owned three Jeep Grand Cherokees that I bought thru Patrick Jeep, but now unfortunately the Jeep warranty servi More

by JimPiscatelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sanza
Nov 19, 2010 -

Bob Johnson Buick GMC South responded

Thank you for the continued support over the past 5 years and the comments about Dave! Your correct about Chrysler unjustly taking our jeep franchise away, although our job now is to show and give our customers what a real 5 star Sales and Service experience should be like. I would also like to report that many of our Jeep customers are coming back to our GMC and Buick SUV's and crossovers! Their quality is so much improved! Thanks again. Mark Pennella VP

November 19, 2010

Dave and Terry keep my classic 1950 Willys Jeepster running in perfect order. They are always willing to go the extra mile! My Jeepster needs a mechanic who can decipher older manuals and translate m More

by curt_richards
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Sanza Terry Lawernce
Nov 19, 2010 -

Bob Johnson Buick GMC South responded

Thank you Mr. Richards for your kind words. Both Terry and Dave actually look forward to seeing your classic Jeep when you bring it in for service! You have entrusted them and I know too that they have done a wonderful job for you. I'll make sure that your review makes it back to them. I'm sure they will feel appreciated just like you. Thanks again for your business! Mark Pennella VP

November 18, 2010

Not only does Patrick rate very high on my score card, the main reason we go to Patrick for SERVICE on our autos is the integrity, knowledge and overall great attitude of Dave Sanza. He's the best we have More

by pjscuba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sanza
Nov 18, 2010 -

Bob Johnson Buick GMC South responded

Thank you very much for your outstanding comments about our Service Center and Dave Sanza, one of our service consultants! It's always a pleasure to hear that our efforts and extensive training programs are paying off. We have been trying very hard to distance ourselves from our competitors with a much better sales and service experience. I'm very proud of our 110 employees and hearing such great comments make it even better! Thanks again! Mark Pennella VP

November 17, 2010

Great service as usual. Been a customer since 1993. Jeff/Jerry have been my service guys for most of those years. Had 2001 Jeep Grand Cherokee Limited in for wash/wax on 11/8/10. Dropped off and took s More

by mathous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Dahlin/ Jerry Kehoe/ Detail Shop/ Mike- Shuttle
Nov 17, 2010 -

Bob Johnson Buick GMC South responded

Thank you so much for the thoughtful review! Both Jerry and Jeff have been with us for about 25 years and have a wealth of experience. Mike is a retired ex-police officer and has been with us for about 10 years as our shuttle driver. I'm very proud of them and love to read comments like this that you have written. Thanks again for your past and future business. It's very much appreciated. Mark Pennella VP

November 11, 2010

I leased a 07 Jeep Liberty from them and had a great experience with the whole process. I wanted to get another Jeep, but they no longer sold them, so I had to go to another dealer, but I still take my More

by gfenger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tracy Monacelli, Jackie, Tracy Monacelli
Nov 11, 2010 -

Bob Johnson Buick GMC South responded

Thank you for you kind words! We have concentrated tremendously on our 'Service after the sale' and even though Chrysler treated us poorly, we will never forget our customers! Thanks again. Mark Pennella VP

November 10, 2010

Purchased 2008 GMC Acadia from Patrick. Sales people were great. No pressure. Have had the vehicle serviced at Patrick. Outstanding work. The people are great. They are very honest and fair. Delae More

by bfalk711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Panella, Mario
Nov 11, 2010 -

Bob Johnson Buick GMC South responded

Wow! 2 responses for our Service and Sales Center! Thanks again and this will be passed on to our employees. Mark Pennella VP

November 09, 2010

I have brought my Jeep in a couple times for oil changes and maintenance work. The service department had always been extremely helpful and time conscientious. When something needed to be fixed, thy went More

by comalley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Coleman
Nov 11, 2010 -

Bob Johnson Buick GMC South responded

Thanks Corrine. It's always great to hear from customers like you! Mark Pennella VP

November 03, 2010

Excellant service department. Mechanical service unbeatable. Friendly, courteous, sales representives. I usually wait for my vehicle during service and they keep me informed of the progress of my se More

by JQuadd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Palm, Jeff Palm
Nov 11, 2010 -

Bob Johnson Buick GMC South responded

Hello Jim, you've purchased many vehicles from us for yourself and your family members, and I personally want you to know that were very grateful for your business! Mark Pennella VP

November 02, 2010

Patrick makes everything very easy for the customer - from sales to service. Patrick actually cares about it's customers unlike some other dealers. Patrick was the best dealer that I have dealt with an More

by hchiava1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 11, 2010 -

Bob Johnson Buick GMC South responded

Thank you for your kind words. It's refreshing to me that you took the time to write a very thoughtful review of us and good luck in Florida. Hopefully we will see you in the Summer months up here in Rochester. Mark Pennella VP

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