Bob Johnson Chevrolet West - Service Center

Found more than what was asked I took my car in for an inspection, and the service technician was able to find a very serious problem with the wheel hub bearings. We were able to wo I took my car in for an inspection, and the service technician was able to find a very serious problem with the wheel hub bearings. We were able to work everything out and they got my car back ad working again in a quick and timely manner. More

Never answers the phone Tried calling to get my daughter's car in for scheduled maintenance - never answer the phone - Had to actually drive my truck to the dealer to sched Tried calling to get my daughter's car in for scheduled maintenance - never answer the phone - Had to actually drive my truck to the dealer to schedule my own maintenance appt. - very poor customer service. More

Great service Oil change, inspection, tire rotation and alignment all done quickly and well explained before service done. Everyone very friendly and helpful. Servi Oil change, inspection, tire rotation and alignment all done quickly and well explained before service done. Everyone very friendly and helpful. Service done while waiting and done quickly More

CINDY LADD CONTINUES TO BE AWESOME!!!!!!!! I can not say enough good things about Cindy. Even when its bad news about one of the 3 vehicles I bring to Websmart for service she always makes th I can not say enough good things about Cindy. Even when its bad news about one of the 3 vehicles I bring to Websmart for service she always makes the experience understandable and enjoyable. She is a people person and I love that when I drive up into the bay and see her smiling face. She has so much knowledge about my specific vehicle when she calls or comes to find me because I am waiting for it, that I completely understand what is wrong and my options. She takes the time to see how I am and I know she is my voice if the mechanic has a question or concern. She is a true ASSET to your company. I really wish she could be cloned!!! Note the 4 star rating on pricing is just due to the higher mechanic fee due to their skills. I would not trade their skills!! More

My service experience was completely satisfactory. Jon Yaniro, the Service Representative was friendly, courteous, knowledgeable and helpful. The necessary service was completed in the time that I was Jon Yaniro, the Service Representative was friendly, courteous, knowledgeable and helpful. The necessary service was completed in the time that I was told that it would be. The customer service waiting area was very comfortable and spacious. More

Fastest oil change and tire rotation Everything operated like clock work from sign in to completion of my needed services. Everyone that I encountered and very professional and polite W Everything operated like clock work from sign in to completion of my needed services. Everyone that I encountered and very professional and polite Wait time for my vehicle was quite short. Hats off to the service area for the quick and efficient service. More

Quick and painless My needs were met. Staff was friendly, and helpful. My visit for serving three things was quick, and done under an hour. Waiting area was comfortable My needs were met. Staff was friendly, and helpful. My visit for serving three things was quick, and done under an hour. Waiting area was comfortable as well. More

Warranty paint work Upon picking up my new equinox from the dealer I noticed a couple of flaws in the paint. The dealer made arrangements for a loaner car and promptly to Upon picking up my new equinox from the dealer I noticed a couple of flaws in the paint. The dealer made arrangements for a loaner car and promptly took care of the issue. More

Very convenient hours & comfortable waiting area I only had to get an inspection but I am pressed for time during the week. So it was great to get this done after 7:30 PM on a weekday. The waiting I only had to get an inspection but I am pressed for time during the week. So it was great to get this done after 7:30 PM on a weekday. The waiting area is comfortable complete with TVs and free wifi. Time passes almost too quickly because the repairs were complete before I really got settled in! More

They did a good job on my inspection. They were accommodating and the waiting room was nice. They were also understanding when I expressed my opinion that I didn't need on my inspection. They were accommodating and the waiting room was nice. They were also understanding when I expressed my opinion that I didn't need something that they suggested. More