Bob Johnson Chevrolet - Service Center
Rochester, NY
1,048 Reviews of Bob Johnson Chevrolet - Service Center
Not Amazing but Not Bad Either Leasing so service is free, younger adults working and a lot of them rely on computers for info. “Technicians” rather than Mechanics but again most of Leasing so service is free, younger adults working and a lot of them rely on computers for info. “Technicians” rather than Mechanics but again most of service is free so can’t complain. More
It was good and pretty fast too They have alway been Courteous and friendly and and quick my first oil change was free and my tire Rotated and liked the waiting room They have alway been Courteous and friendly and and quick my first oil change was free and my tire Rotated and liked the waiting room More
Forgot that my car was there. Service department didn't have the car part, no big deal, they said it would be in next day (Friday). So I left the car there Friday, Saturday. Monday Service department didn't have the car part, no big deal, they said it would be in next day (Friday). So I left the car there Friday, Saturday. Monday called me to tell me they forgot my car was even there?! Either too busy or unorganized?! Not sure which one?! Also, this was previous to forgetting my car was there...when I made a routine recommend 18 month service appointment and checked in the employee asked me what that means?! I said I'm not sure exactly, oil change, rotate tires, etc. I also mentioned a noise I started hearing. He said I had to talk to someone else about it. He did not know where this someone else was, he was clearly frustrated and continued to tell me his shift was ending now. So unprofessional in my opinion! More
Service issues I dropped my car off for an oil change on a Friday afternoon. I called at 9:15 Saturday and a girl told me it wasn’t completed yet but they were worki I dropped my car off for an oil change on a Friday afternoon. I called at 9:15 Saturday and a girl told me it wasn’t completed yet but they were working on it and would be done in fifteen minutes. When I arrived it was still in the same place it was from Friday!! I wasn’t very happy More
A/c stopped working Bought from Bob Johnson last spring used really didn't drive it till fall time a/c quit working,didn't bother calling and complaing I knew they would Bought from Bob Johnson last spring used really didn't drive it till fall time a/c quit working,didn't bother calling and complaing I knew they would say..out of warranty....1600 dollars later,moral of the story buy used ,drive it make sure everything works !!! Service was great and kept me informed!! Would recommend More
Terrible Won’t go back again. Bought 2 vehicles within 18 months. Won’t be coming back to buy or service. Service department is terrible and over priced. Won’t go back again. Bought 2 vehicles within 18 months. Won’t be coming back to buy or service. Service department is terrible and over priced. More
Great service! I always feel my car is in good hands there. It's nice to be able to ask questions and feel like I'm being heard. I always feel my car is in good hands there. It's nice to be able to ask questions and feel like I'm being heard. More
Good experience I like the dealership. They are very friendly. I would like to buy another vehicle from them. I like the dealership. Hope to buy a new vehicle soon. I like the dealership. They are very friendly. I would like to buy another vehicle from them. I like the dealership. Hope to buy a new vehicle soon. More
service has been good. My experience with Bob Johnsons' has been efficient and the service i received has been fast, and the people there are very efficient with any updates My experience with Bob Johnsons' has been efficient and the service i received has been fast, and the people there are very efficient with any updates for my vehicle which i enjoy very much. More
Efficient Bob Johnson managed my Malibu's mechanical problem efficiently. My car was towed and serviced within three days. Bob Johnson provided a very nice veh Bob Johnson managed my Malibu's mechanical problem efficiently. My car was towed and serviced within three days. Bob Johnson provided a very nice vehicle while my car was serviced. Texting communications with representatives helped each of us through the process. More