Bob Johnson Toyota - Service Center

used vehicle Less than 60 days ago, I purchased a used vehicle from Dorschel. I recently noticed a bulge in a tire. I thought they should replace it since I hav Less than 60 days ago, I purchased a used vehicle from Dorschel. I recently noticed a bulge in a tire. I thought they should replace it since I have driven the vehicle very little. It must have been there when I bought it or damaged when or if they put it on. More

I had a good experience with Dorschel Mo bishi is great very good man. He helped me get a good car, and Iam very happy. I would definitely recommend this place to anyone looking to get a car. Thank you so very good man. He helped me get a good car, and Iam very happy. I would definitely recommend this place to anyone looking to get a car. Thank you so much. More

Had appt on 2/5/20. Never recv'd call that car hadn't been worked on. Left msg next day for update. No reply. VERY POOR CUSTSVC. been worked on. Left msg next day for update. No reply. VERY POOR CUSTSVC. More

Another great experience at Dorschels Always a very friendly staff. Went in for a service appt. and ended up buying a vehicle. Have bought a few vehicles in the past. Beautiful facility an Always a very friendly staff. Went in for a service appt. and ended up buying a vehicle. Have bought a few vehicles in the past. Beautiful facility and great staff. Class Operation. More

Great Customer Service I received great customer service from Vanessa Hill. She works in the service department. Vanessa immediately acknowledged me when I arrived and paid I received great customer service from Vanessa Hill. She works in the service department. Vanessa immediately acknowledged me when I arrived and paid attention to my questions concerning my car. Her explanation of the service to my car was very pleasant. She’s one of the nicest people I’ve met at Dorschel. More

Service review I purchased my Toyota 2 years ago this month. I road tested and researched 5 different makes of vehicles. Definitely choose the best vehicle by far. I purchased my Toyota 2 years ago this month. I road tested and researched 5 different makes of vehicles. Definitely choose the best vehicle by far. This has been a great vehicle and will continue to purchase Toyota's. Dorschel has been amazing to be associated with. Not only was the salesman (Randy) amazing to deal with, my experiences with the Service Department has been excellent mostly due to my service writer, Joe Ziekierski. He always greats me with a smile, keeps me informed as to what needs to be done while waiting for work to be completed, lets me know how long it will take to complete the service, offers me advice on what and when services in the future should be completed. Most of all, he takes the time to talk to me about any concerns I have about my vehicle or just to talk to me. He is a great asset to Dorschel and am glad I have the pleasure to have him as my service writer. More

My presonal experience All staff members were very helpful and kind. I especially liked their special concern and care for the military. I especially enjoyed my sales rep. W All staff members were very helpful and kind. I especially liked their special concern and care for the military. I especially enjoyed my sales rep. Warren E. Meeks Jr. His conduct and professionalism was above and beyond reproach. His amazing dedication to the sales profession has truly been remarkable. All my questions were answered successfully with no delay. Should I ever have anyone who takes an immediate interest into looking to buy a car at an amazingly good price, I would definitely recommend this outstanding salesman (Warren E. Meeks Jr) without hesitation. More

new car experience Everything was good but paperwork seemed to take a long time, think their should be a way to reduce the time it takes to improve the customers experie Everything was good but paperwork seemed to take a long time, think their should be a way to reduce the time it takes to improve the customers experience! More

Was an horrible experience. My appointment was for 8:30 a.m. and yet I'm still here and it's currently 1:00 p.m. I came in for service due to my "ABS" light coming on and off, which when I called them some a.m. and yet I'm still here and it's currently 1:00 p.m. I came in for service due to my "ABS" light coming on and off, which when I called them someone at the front desk said if its not staying on then there isn't anything wrong with it, then proceeded to say it could just be an sensor. So I ended up going to the store while my car was being serviced and they never even called me. So once I got back... They said we tried both numbers you have on file and no answer, then once I asked what numbers they had, it was correct but they never called. Smh! The lies just continued. Now they say that it's a $50 deductible because the ABS isn't covered, but I only had the car for 2 months! What I'm saying is that "Upstate Auto" is a horrible company that tries to feed you to get the premium plan and come to find out. Your really screwing yourself! And Dorschel Toyota isn't any better, well at Least this location. At this point I'm seriously upset, because the employees don't know what they're talking about and giving false advice and are liars! And I'm still waiting.... Ugh never again. Upstate Auto on West Ridge Road is a Horrible and I repeat Horrible company.... They make it sound good to sell you the car and then leaves you high and dry when something goes wrong. It's not the money, it's the principal. Signed, Angry Customer More

After several years of doing business with Dorschel Oldsmobile, it seems to be time to look elsewhere. Service has gone steadily downhill since Ron was hired as customer service rep--to the point where Oldsmobile, it seems to be time to look elsewhere. Service has gone steadily downhill since Ron was hired as customer service rep--to the point where Ron no longer answers the phone at all when trying to schedule an appointment. Ron habitually gives misleading information about when car will be ready, and about availability of shuttle service. Ron seems to be clueless about suggesting appropriate services.<br>Quality of work is generally not a problem. When they make a mistake--such as breaking antenna off in their car wash or dropping a bolt into the oil pan--they admit it and fix it. More