"2016 CX9 Signature purchase fro,m Matlin Mixon"
- James Frazier
Going to be quick. I HATE car shopping, but, with the new and ONE PERSON you deal with format of the dealership, it went pretty quickly and Mr. Mixon was nothing but helpful, nice, informative, hell, he even came to my home and got my other car which was part of the trade.
I have always loved Mazda's, this Signature CX9 is unreal, so yes I am happy, Mr. Mixon was a large part of that and should get a pat on the back at least !
Keep it up guys, you are doing something right, and Matlin Mixon is from what I see a large part of that, roll on guys :)
"Not a good experience"
I live about an hour and a half away from this dealership. I contacted them online regarding a vehicle I was interested in. The first day was great, they responded and acted like they were working to get some kind of offer for me. The next day I emailed pictures of my current vehicle and waited 4 hours to hear back from someone. No response. So I call and the person I sent them to had not even checked their email. From there I was told that they would turn it in to their finance and call me as soon as they had an offer or some kind of update. I never got a response from that point on. I tried to communicate several different ways and could not get a response. I tried the only chat and was told "I havent heard anything" and that was all. Then I tried the text option and the only response I got was "add me to your contacts" and nothing after that. I tried emailing the person again and never a response. I finally called after I got off of work and the male worker they sent them too was extremely rude and acted like I was bothering him and tried to transfer me to someone else who could deal with me. I finally just hung up. Basically I got the run around. To me it seems like if you dont have perfect credit they basically just ignore you and dont want to deal with you or even tell you they cant help you. Very disappointed.
I have already shared my positive experience with Bob Moore Mazda with at least ten friends. I have never owned a Mazda before, but fell in love with the CX9 when I needed a rental car a few years ago. Once I made the decision to purchase, I knew the CX9 was for me and that Bob Moore would take care of me. From the salesman to the finance department, I truly have no complaints. Go see salesperson Elton Rhoades the next time you need a Mazda!